Sound Engineer Customer Support

RABIH Z. SAKR

Contact: +961-******** Email: *****.*.****@*****.***

Profile at a Glance

Accomplished professional with 15 years of experience in Hospitality with exposure in:

New Business Development

Commercial Operations

Customer Support & Retention

Sales & Promotion

Quality & Performance Standards

Hospitality and Guest Relations

Consistent, documented record of developing new, profitable restaurant outlets and achieving business growth objectives within start-up, turnaround and rapid change environments.

Customer focused, highly successful in building relationships with key decision makers, seizing control of critical problem areas and delivering on customer commitments.

Demonstrated capabilities in enhancing brand image, acceptability and positioning, resulting in increased sales and consistent growth in business opportunities.

Career History

WS Production, Doha, Qatar, Jan 2011 till date

Projects Manager

Prospect for Clients, and Manage customer relations, to satisfy customer expectations and due dates.

In-charge of business development, as well as developing audio visual marketing communication tools.

Find and assign resources (Talents, staff, scouting, and equipments) for multiple shooting projects.

Manage finances; direct a team of creative, customer relation, editors, cameramen and producers to deliver quality services and films in a timely manner.

In-charge of projects execution, Plan shootings, schedules in close coordination, and client feedback.

Experienced in ad-hoc Events Coverage, as well as Planned jobs

Work as sound engineer in some projects.

Oryx GTL, Doha, Qatar, Feb 2010 - Nov 2010

Chief Catering - General Services Department (on Casual basis)

Involved in assessment of department requirements, and record keeping.

Guided Preparation, as well as action plan execution. Focused on level of services provided, Facility maintenance, management of sub-contractors, and diverse events.

Led a team of one operations manager and 3 supervisors, total of 46 employees. Focused on development & renovation of catering facilities within budgeted resources.

Slashed inventory, reduced spoilage, and costs through staff reductions after evaluation of resource needs.

Ensured maintenance and archival of department records.

Participated in weekly departmental meetings and presented weekly reports.

Reported to General Services department.

Le Notre Paris, Doha, Qatar, Jan 2008 - Dec 2009

Outlet-Assistant Manager

Functioned as Acting Manager in opening of Le Notre Villaggio branch and Le Notre Ramada branch.

Lead the management of the daily service of the outlet, overseeing the implementation of service and brand standards, making sure all food Handling and operation is on HACCP standards. Involved in preparation of schedules, recap, orders & reports and maintenance of inventories, Shared with the Operation manager conceive adapting training

Shared recommendations and guest comments with the Executive Chef and F&B Management team

Conceived, and Selected music, service standard. Also conducted staff trainings in coordination with assistant managers across outlets.

Managed department wages and food costing. Analyzed and discussed food and beverage system statistics reports.

Involved in prospecting for new clients, promotion of outlets, selling menu and updating/maintaining client database. Developed & prospected for catering functions.

Al Shaya Int’l Sarai outlet, Doha, Qatar, Oct 2006 - Dec 2007

Assistant Restaurant Manager

Conducted staff trainings & on-job trainings for different nationalities, developing of service standards and updated knowledge on language, culture, service and cuisine.

Monitored office, storage rooms and inventories aimed at smooth functioning of operations.

Shared recommendations and guest feedback with the Outlet Manager, Suggesting promotions for F&B products and events

Assisted in analyzing wage and food cost, as well as sales statistics

Previous Assignments in Brief

Marketing & Music Consultant (Contractual fund raising Project for the UN), UN Mine Action Services Beirut, Lebanon, Jan 2005 – Sep 2005

Floor Manager – New Store Opener (NSO), VOID Club, Batroun, Lebanon, Dec 2001 - Oct 2004

Head Waiter, Virgin Mega Store Café, Beirut, Lebanon, Jan2001 - Nov 2001

Supervisor-In Store Trainer - IST, T.G.I Friday’s Restaurant, Beirut, Lebanon, Oct 1997 - Nov 2000

Recent Achievements

Coverage & filming of Souk Waqif Boutique Hotels during Doha Tribecca Film Festival (DTFF) – November 2012

Coverage & fliming of the Official Opening of Souk Waqif Boutique Hotels by HH the Emir of Qatar – November 2012

Received recognition for producing Best corporate Movies of the training sessions at the New Doha Interbational Airport – April 2012 till present

Prospected, Directed, and produced a 20 days Live broadcast of Spring Festival event held in souq waqiif. Feb 2013

Fitir Eid Festival Coverage and broadcast 2013

Qualifications

Bachelor in Business Management (Hospitality), State University of New York, Lebanon/ USA, 2005

BS degree in Hotel Management, American University of Science& Technology, Beirut, Lebanon, 2003

Electronics Diploma, International Technical College, Beirut, Lebanon, 1997

Certifications:

oMicrosoft Office 2010 Certified

oHACCP International Certificate

oFood Critic @ Roadster Diner / Zaatar W Zeit All Branches

oTGI Friday’s New stor oppening trainer.

Personal Details

Date of birth: 20th of July 1977

Languages Known: English, Arabic & French

References available upon request

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