LORENA-

LEINAALA

CLARK

MrsLorriClark****@outlo

ok.com

1-706-***-****

Athens, GA 30606

Bold Profile

Federal Express Ground - Control Operations Manager/ Smalls

Braselton, GA • 10/2018 - Current

Kubota Industrial Equipment - Operations Manager

Gainesville, GA • 06/2013 - 11/2021

WORK HISTORY

Established positive and effective communication among unit staff and organization leadership, reducing

miscommunications and missed deadlines.

•

Identified and resolved unauthorized, unsafe or

ineffective practices.

•

Set, enforced and optimized internal policies to maintain responsiveness to demands.

•

Devised processes to boost long-term business success and increase profit levels.

•

Reviewed shift reports to understand current numbers and trends.

•

Worked in matrix management environment with

oversight of division level managers, operations, sales, finance, human resources, safety and compliance.

•

Established positive and effective communication among unit staff and organization leadership, reducing

miscommunications and missed deadlines.

•

SKILLS

• Stakeholder Relations

Oracle Primavera

Enterprise Project Portfolio

Management

•

• Atlassian JIRA

• Microsoft Visual Basic

Georgia State University

Atlanta, GA

Associate of Applied

Science: Nursing

Georgia State University

Atlanta, GA

Associate of Applied

Science: Business

Administration And

Management

EDUCATION

Zaxby's Restaurant - Business Owner/Operator

Snellville, GA • 02/2005 - 04/2012

Hylton Foods - Store Manager

120 Alps Rd • 05/2000 - 02/2005

Identified and resolved unauthorized, unsafe or

ineffective practices.

•

Set, enforced and optimized internal policies to maintain responsiveness to demands.

•

Devised processes to boost long-term business success and increase profit levels.

•

Planned and resourced personnel and logistics for

operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.

•

Reviewed shift reports to understand current numbers and trends.

•

Oversaw end-to-end business processes to maintain

proficiency and profitability.

•

Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.

•

Monitored staff performance, providing final-say

assessment over inquiries.

•

Served as principal stakeholder over organization's complete operations.

•

Led screening, hiring and staff scheduling to maintain compliance with group goals.

•

Spearheaded business-related aims to meet tactical planning initiatives.

•

Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.

•

Managed inventory control, cash control and store

opening and closing procedures.

•

Managed store employees successfully in fast-paced environment through proactive communication and

positive feedback.

•

• Completed point of sale opening and closing procedures. Maximized sales and minimized shrinkage through

excellent customer service and adherence to standard practices.

•

Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

•

Department Of Veterans Affairs - Veterans Service

Representative

1400 Defense Pentagon Room 415 • 02/1998 - 02/1999 United States Marine Corps - MSGT USMC

Washington, DC • 06/1985 - 02/1998

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

•

Set effective store schedules based on forecasted

customer levels, individual employee knowledge and service requirements.

•

• Approved regular payroll submissions for employees. Assisted veterans and dependents in preparing forms and documents to present claims for benefits.

•

Reviewed and requested medical records, military

personnel records and service verification records to determine eligibility status.

•

Utilized DOD PIS to compose correspondence letters to explain current status of applications and request additional documentation.

•

Conducted in-person and telephone interviews with

veterans and advocates to explain benefits and related programs.

•

Helped with planning schedules and delegating

assignments to meet coverage and service demands.

•

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

•

• Monitored security and handled incidents calmly.

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