Shiqeutta Smith

Honest, collaborative, and customer service oriented professional with strong leadership skills and healthcare industry experience. Able to serve clients, advocate for services, and solve challenging issues for vulnerable populations. Develop and encourage cooperative relationships and work within established standards, principles, and ethics of the organization.

Rocky Mount NC 252-***-**** adu1fq@r.postjobfree.com

WORK EXPERIENCE

BlueCross BlueShield — Membership Representative

McKesson — Case Manager

May ower — Manager

Wells Fargo — Loan Processor

07/2022 to 01/2023, Remote

Enrolled members and maintained membership records, including member additions, terminations, and changes for new and renewal group standards and some non business standard. Processed ancillary enrollments, handled priority requests and work reports of standard to moderate complexity 10/2021 to 07/2022, Cary NC

Promoted within 5 months from an insurance specialist for exceeding goals and supporting company culture. Answer inbound phones, provide information, and make outbound calls. Conduct bene t investigations on behalf of health care providers. Verify insurance coverage for CPT codes.

Determine patient eligibility for patient assistance and early access programs. 03/2017 to 06/2020, Rocky Mount NC

Oversaw the day-to-day operations of the restaurant, ordered supplies, created schedules, trained and directed staff, and prepared bank deposits.

Processed payroll, managed inventory levels, and made certain establishment complied with all local and state regulations and company policies and procedures.

Established and maintained cooperative working relationships with employees. Completed inventory, answered incoming calls, made reservations, and took orders. 07/2014 to 03/2017, Cary NC

Received work orders and called customers to review documents and credit reports. Responded to incoming applications while evaluating and understanding work orders. Placed outbound calls to contact consumers and partners. Review nancial statements, credit reports, debt ratios, and loans to value. EDUCATION

Ultimate Medical Academy — Associate of Science

03/2020 to 07/2022

Health and Human Services