Andrea Kitchens, CphT

Powder Springs, GA, ***** 470-***-**** adu1ff@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Certified pharmacy technician with extensive experience in patient service operations, front desk, and retail pharmacy. Skilled in understanding patient needs and delivering pleasant and rapid results. Recognized for driving business operations, increasing productivity, and optimizing the patient experience.

Demonstrate expertise in patient management, answering questions, updating patient accounts, and addressing financial assistance and insurance concerns ensuring patients are knowledgeable during visits.

Possess extensive knowledge in pharmacy operations, medication preparations, and the quality improvement of pharmacy and healthcare processes and procedures.

Skilled in supporting healthcare operations for pharmaceutical practices while driving business productivity.

Possess in-depth knowledge of pharmaceutical terminology (CPT-4, ICD-10, HCPCS, etc.), medical billing, healthcare databases, and adheres to HIPAA regulations, healthcare standards, and business ethics.

Hands-on experience in compounding prescription medication, auditing business systems, and ensuring quality and regulatory compliance.

Conducted successful training for team members to learn processes, electronic systems navigation, and adhere to healthcare standards, HIPAA regulations, and business ethics.

SKILLS

Patient Account Analysis Insurance Verification Staff Training HIPAA Compliant Account Management

Medical Records Management Front Desk Management MS Office MS Excel Medication Management

Medical Billing Medical Terminology Sterile Compound Treatment Drug Classification Inventory Audit

PROFESSIONAL EXPERIENCE

Curant Health Services August 2022 – Present Smyrna, GA

Clinical Pharmacy Technician

Communicate with pharmacies, prescribers, and patients to coordinate and facilitate prescription fills, and documenting all interactions, activities, and any additional organization of workflow with the Clinical Services Team.

Maintain patient’s medication record by accurately entering the necessary data.

Analyzed and reviewed data for completion and accuracy of patient’s medication record.

Organized and prioritized daily workload for company goals and priorities by completion of Medication Support Actions as well as contact with prescribers, pharmacies, and patients.

Provided superior experience with prescribers, pharmacies, and patients through phone contact.

WellStar Health Systems October 2018 – August 2022 Marietta, GA

Lead Pharmacy Technician

Manage daily operations of IV room, ensuring sterile environment and preparation, housekeeping functions, staff safety, medicine compounding, and inventory organization.

Key contributor to the patient’s medication team upon admission, ensuring medication is adequately prepared and delivered to nurses for immediate administration.

Perform technical and administrative duties under registered Pharmacist including, procuring, preparing, packaging, distributing, and disposing of medications and supplies, and collecting prescription for Doctor’s orders, preparing IV medication, etc.

Enter new and refill prescriptions into system and audit medication request to eliminate errors and confirm accuracy during dispensing.

Managed daily audits of drugs and medical supplies for 30+ nursing stations, ensuring inventory levels did not drop below 90%, and materials were current and readily available.

Conduct regular compliance and quality assurance checks to confirm focus of hospital requirements, product integrity, and staff and patient safety.

Key Accomplishments:

Selected to lead preparation for IV compound and mixture for Chemo medication due to knowledge expertise, product presentation, accelerated delivery, and quality and safety of patient distribution.

Kroger October 2018 – December 2021 Dallas, GA

Retail Pharmacy Technician

Serviced patients by maintaining customer accounts, ensuring accurate financial and insurance information for billing purposes while fulfilling patient needs, medical requests, and prescription distribution.

Served as first point of contact for patient assistance, provided expert consultation, and answered questions related to billing, drug requests, account information, and other healthcare services.

Maintained knowledge of insurance benefits and coverage verification to review and note patients’ records for insurance eligibility and Medicare/Medicaid ensuring accurate billing and co-pay remittance.

Educated patients on financial requirements, drug and medication interaction, potential side effects, and administration schedule.

Performed administrative and inventory duties to ensure efficient daily operations, constant workflow, and patient account maintenance.

Prepared daily patient reports highlighting patient liability, co-pay results, and prescriptions filled.

Key Accomplishments:

Successfully increased pharmacy workflow and reputation with swift service and high-level customer service by resolving patient concerns in an accelerated manner, observing patient attestations related to medications, and accurately updating accounts for future service.

Recognized for decreasing patient wait time during peak hours by triaging and interviewing patients, understanding their needs, and referring them to the appropriate area of service.

Barnes Healthcare September 2016 – October 2018 Atlanta, GA

Pharmacy Technician

Managed the preparation of medical supplies and auxiliary items for long-term home care and rehabilitation patients, ensuring nurses were equipped with necessities to distribute for at-home medical needs.

Oversaw the distribution of IVs and essential medical supplies for 15+ contracted facilities ensuring patient medication was properly and safely packaged, labeled, and distributed daily.

Audited medication and supply label requests to confirm accurate packaging and patient distribution.

Maintained USP 797 aseptic compliance and organization standards by ensuring sterile environments with low particle counts and tracking daily cleanings for audit and reporting purposes.

Key Accomplishments:

Recognized for patient care, high productivity levels, accurate and quality packaging, and swift distribution while always maintaining a sterile environment and a 95% inventory level.

EDUCATION

Bachelor of Science: Healthcare Management Western Governors University Currently enrolled

Associate of Science: Early Childhood Education Chattahoochee Technical College October 2021

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