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Resume:
Tyrell Patterson
IDD, Mental Health and Human Services Practitioner
Austin, TX 78704
adu1e3@r.postjobfree.com
Exceptionally hardworking and meticulous IDD, Mental Health and Human Service Practitioner with a stellar client satisfaction record and superb attention to detail. Adept at creating functional social services, community development family-focused case management evidence-based processes and developing recovery programs carefully tailored to the individual person's needs, preferences with the foundation of their best interest at heart.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Qualified Intellectual Disability Professional
ResCare Community Living - Austin, TX
September 2022 to Present
The QIDP is responsible for over all program operation to include assurance of appropriate individual training,
monitoring of needed documentation, safe & efficient operations of the group homes, coordination with total RMI system and delegation of duties. The QIDP reports to the ICF Administrator. RESPONSIBILITIES:
Monitor active treatment of each resident.
Coordinate and complete required staffing.
Develop and write Individual Habilitation Plan/Individual Program Plan. Approve personnel actions as part of the team.
Ensure compliance with documentation procedures.
Conducting counseling of consumers as needed.
Communication with families and supporting agencies. Utilizing consults as needed.
Coordinating all residents’ services.
On call duty after hours, weekends, emergencies as needed. Other duties as assigned by the ICF Administrator
Ensure the safety, welfare, growth and development of residents. Monitor hiring, disciplinary actions and terminations. Assist residents with purchases from client trust fund/PNA requests, financial planning, payment of applied income and maintain receipts.
Assure sufficient food and supplies are available, including special diets, adaptive devices, etc. Monitor and review resident skill training.
PROTECT COMPANY ASSESS
Monitor the documentation of petty cash expenditures. Follow up on repairs and maintenance.
Ensure proper vehicle usage and maintenance.
Supervise Residential Managers
Monitor the scheduling of staff to assure adequate coverage on all shifts. Provide OJT to new hires and act as job coach to staff as needed Supervise and provide documentation & support when staff disciplinary action is required. Communicate pertinent issues related to residents & families, houses, and vehicle to supervisor. OTHER DUTIES
Participate in the fundraising and outreach events directly correlated to the benefit of RMI. Other duties as assigned.
Unhoused Services Coordinator
Austin Area Urban League - Austin, TX
May 2021 to September 2022
The Unhoused Services Coordinator (USC) position is part of the Health and Wellness Community Integration Team responsible for both street-based homeless outreach as well as administrative coordination to support homeless services and housing programs across the Health and Social Services Department. This position will interface with other departments and agencies to ensure a coherent, data driven and evidence-based Housing First approach is created to the benefit of Solano County’s homeless population. The USC fosters a collaborative working relationship with community shelters, coordinated entry, the Housing First COC partners, and others to promote rapid rehousing, employment and other rehabilitative opportunities for the homeless.
Duties will include street-based outreach to individuals and families experiencing homelessness; locations include but are not limited to encampments, parks, shelters, treatment facilities, MH health clinics, hospitals, jail, court, etc. The USC monitors program enrollment and targeted outreach efforts, conducts screening to determine program eligibility, assists with completing intake, provides crisis assessments, links participants with community treatment services for mental health, substance recovery, physical health care, housing, advocacy, food, and other services. Administratively, the USC is also involved in grant development, regulatory supports, infrastructure development, continuous quality improvement processes for homeless system improvements. Skills includes a knowledge of or experience with mainstream benefits and services, behavioral health diagnoses and level of functioning, EBP’s such as Critical Time Intervention, Motivational Interviewing, Trauma-Informed Care, Housing First, Harm Reduction, etc. Ability to work collaboratively with others and on a team. Initiative and solution- focused practice. Uses good time management skills and resources to balance caseload direct service and paperwork.
Lead Career Case Manager
Goodwill Central Texas - Austin, TX
October 2019 to July 2022
• Meet potential clients to review individual needs. Scheduled meetings may occur in one of several Goodwill service locations.
• Manages the daily operations of employees assigned to supervise and monitor progress of clients. Interviews, hires, trains, manages, develops and evaluates employee performance. Counsels employees as necessary to improve performance. Disciplines and terminates employees, as required.
• Plans, schedules, distributes and monitors workload. Ensures work is performed in accordance with laws, policies and procedures. Sets priorities on tasks. Oversees functions to ensure work is completed and objectives are met.
• Evaluates, recommends and initiates change in office policies and procedures. Prepares reports. Assists in analyzing operations. Assists in budget preparation.
• Provides oversight and guidance to staff and makes recommendations on the more complex client issues.
• Prepares reports, compiles statistics and monitors the unit's workload to ensure that quality services are being provided.
• Conducts research, plans programs, policies and procedures, goals and objectives of the unit. Develops, implements and evaluates programs to address specialized needs and provides clinical program oversight.
• manage an assigned caseload. Conducts case reviews and audits, and develops, implements and reviews case management systems. Maintains case files and computer records on each case.
• Maintain awareness of upcoming, current and sun-setting grants and programs to ensure clients are referred to resources they can complete within their timeline.
• Process and collect eligibility documentation to enroll applicants into Workforce Advancement programs.
• Accurately enter required intake and eligibility data into company software in a timely manner and forward paperwork to appropriate.
• Regularly Guide clients through the process to create an online web portal profile.
• Work assigned shift ensuring applicants have access to Intake and Eligibility Services to maximize service delivery to the community.
• Regularly communicate with and report activity to Intake and Eligibility Manager to ensure participants are provided proper services in a timely manner, to ensure appropriate referrals are being made, and to ensure enrollment goals are being met.
• Work with other team members to achieve company goals and to further the Goodwill Central Texas mission.
• Complete special projects as needed to further develop and improve the Intake and Eligibility Department.
Outreach and Enrollment Coordinator
Mindoula Health
February 2022 to May 2022
Initial and continuous outreach and engagement to a cohort of members on a regular basis (as contracted) virtually and in-person
During outreach, provide appropriate education and answer questions about Min doula's Interpersonal Violence Reduction Program, Population Health Management Program, and other Mindoula programs and service offerings
Complete initial member screenings to determine enrollment eligibility Following the agreement of enrollment, completion of a warm hand-off to the assigned Care Extender if possible, and if not, scheduling an initial call/appointment for completion of enrollment Support enrolled members and team members by completing resource development and outreach in support of members served
Assist with coordination and participation in community engagement events Produce high-quality documentation that enables the members to receive the best treatment possible Prepare and maintain all required records, reports, paperwork, and members' diagnostic records, maintaining confidentiality of members at all times Accurately complete all case notes in a professional, timely manner Enter data into multiple locations in a timely manner without error Be a positive ambassador of Mindoula Health
Improve our program and work environment through constructive feedback and show each member respect and compassion without crossing therapeutic boundaries, infringing on ethical standards Work as part of the team; promote teamwork and unity Utilize clear and accurate communication skills (both verbal and written) to communicate with members over the phone, through email, and in-person
Lead FACT Casework
Central Counties Services MHMR - Killeen, TX
March 2019 to June 2019
• Assesses consumers regarding FACT eligibility.
• Manages the daily operations of employees assigned to supervise and monitor progress of clients. Interviews, hires, trains, manages, develops and evaluates employee performance. Counsels employees as necessary to improve performance. Disciplines and terminates employees, as required.
• Plans, schedules, distributes and monitors workload. Ensures work is performed in accordance with laws, policies and procedures. Sets priorities on tasks. Oversees functions to ensure work is completed and objectives are met.
• Evaluates, recommends and initiates change in office policies and procedures. Prepares reports. Assists in analyzing operations. Assists in budget preparation.
• Provides oversight and guidance to staff and makes recommendations on the more complex client issues.
• Prepares reports, compiles statistics and monitors the unit's workload to ensure that quality services are being provided.
• Conducts research, plans programs, policies and procedures, goals and objectives of the unit. Develops, implements and evaluates programs to address specialized needs and provides clinical program oversight.
• manage an assigned caseload. Conducts case reviews and audits, and develops, implements and reviews case management systems. Maintains case files and computer records on each case.
• Interviews individuals, their families, other agency members and other Interdisciplinary Treatment Team members to obtain client background information, mental health and to identify the psychosocial, economic, and physical needs of the individuals.
• Assesses individuals’ current and ongoing needs with regards to support systems and available community resources, schools, and facilities, etc., as needed and requested by the individual.
• Identifies problem areas, service gaps, and areas that are barriers to services for clients, providing psychosocial rehabilitative skills training/IMR, skills training, supported housing/employment or other services as needed and/or requested.
• May participate as an active member of an Interdisciplinary Treatment Team.
• Provides mental health, Crisis Intervention, psychosocial theories and therapy Services as needed.
• Assists with developing individual person-centered recovery plans, and in monitoring the observance of clients’ rights and service provision as identified in the recovery plans.
• Meets all clinical and mental health needs and minimum service requirements according to Center staff training requirements, Resilience & Disease Management Design and Texas Administrative Codes.
• Document case records, assessments, person centered recovery plans and progress notes according to Center requirements and Texas Administrative Codes.
• Employees will maintain complete and accurate consumer medical records and keep all such information confidential.
• Completes data entry into the Clinical Management for Behavioral Health Services (CMBHS) system according to supervisor’s requirement within five business days.
• Meets productivity requirement of 80 hours per month of services provided to FACT team clients.
• Work behavior must be compatible with the Center value statement and Policies and Procedures Manual.
• Participates in quarterly training and time studies for Random Moment Time Study/Medicaid Administrative Claiming (MAC).
• Demonstrate high ethical standards, trustworthiness, and personal integrity.
• Regular attendance, dependability, and promptness are required for the 8-5 workday or agreed upon hours 100% of the time, to ensure consistency and completeness of program’s processes.
• Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures.
• Complete continuing education as required by professional standards and the Center. Academic Advisor
Texas A&M University
January 2018 to August 2018
●Assesses the student's stage of development (academic, career, and personal) and promotes student growth by determining suitable developmental tasks; assists student in establishing realistic and attainable academic and career goals.
●Advises students on academic, career and personal issues; identifies the educational and career options appropriate for each student and assists with the analysis of each option, including possible outcomes and their implications; if needed, refers student to counseling services; sets up an action plan for the student to explore alternative careers and related majors.
●Identifies options for student to satisfy degree requirements; evaluates and makes recommendations on petitions and amendments to student's program of study; assists students in completion.
●Monitors academic progress of students; analyzes progress reports from instructors; determines eligibility and satisfactory progress toward degree; identifies current and potential needs or problem areas (e.g., study skills, tutoring) and refers students to appropriate campus resources for assistance; communicates findings to coaches and administrators.
●Maintains student files and records; documents all pertinent student information; updates computerized information system regarding changes to student status.
●Interprets and explains college and university policies and procedures; participates in preparation of orientations and presents academic information to new students and parents during orientation.
●Checks various forms for accuracy such as grade checks, overload petitions, curriculum changes; assists students in their completion.
●Identifies options for student to satisfy specific degree requirements; evaluates and makes recommendations on petitions and adjustments to student's program of study.
●Evaluates transfer transcripts from other academic institutions for equivalencies and application to degree program.
●Assists in recruitment of potential students by advising them of general academic requirements of a specific college; describes courses; disseminates information regarding registration procedures; prepares recruitment packets.
●Gathers and/or calculates necessary information such as GPA's or enrollment statistics; prepares various reports as requested.
●Assists students with admission and registration/provides guidance in course selection in keeping with the student's interests, values and abilities.
Lead CPS Conservatorship (PMC) and Family Based Safety Services Specialist III
Department of Family and Protective Services
2015 to 2018
• Manages the daily operations of employees assigned to supervise and monitor progress of clients. Interviews, hires, trains, manages, develops and evaluates employee performance. Counsels employees as necessary to improve performance. Disciplines and terminates employees, as required.
• Plans, schedules, distributes and monitors workload. Ensures work is performed in accordance with laws, policies and procedures. Sets priorities on tasks. Oversees functions to ensure work is completed and objectives are met.
• Evaluates, recommends and initiates change in office policies and procedures. Prepares reports. Assists in analyzing operations. Assists in budget preparation.
• Provides oversight and guidance to staff and makes recommendations on the more complex client issues.
• Prepares reports, compiles statistics and monitors the unit's workload to ensure that quality services are being provided.
• Conducts research, plans programs, policies and procedures, goals and objectives of the unit. Develops, implements and evaluates programs to address specialized needs and provides clinical program oversight.
• manage an assigned caseload. Conducts case reviews and audits, and develops, implements and reviews case management systems. Maintains case files and computer records on each case.
• Maintain an average caseload of 25, including children and their parents.
• Receives cases from investigators after children are removed from their homes, placed in CPS conservatorship, and placed in care outside their homes.
• Determines each child's needs and ensures that appropriate referrals for testing, evaluations, records, or further assessments are made. Ensures all services are focused on achieving positive permanency.
• Working with children, families, and communities to plan for a child's permanency.
• Identifying potential permanency resources for the child through ongoing contact with parents, family members, and other individuals the child and family identify as important to them.
• Searching for potential kinship providers throughout the case. Completing home studies of a child's family members or family friends (kinship providers) who might care for the child.
• Meets with the parents to assess risk and safety issues, identify behavior changes necessary to achieve child safety, referring parents to appropriate services to address the identified needs to move towards positive permanency. Discusses with parents their progress towards making changes to behaviors that pose dangers to their child(ren).
• Meets with children, parents, family friends, or foster homes in public as well as in their own homes.
• Collaborates with a Placement Team, including Kinship staff, for placements, as needed.
• Participates in meetings and conferences at times and places convenient for the family members as well as everyone involved in the case.
• Visits children monthly to assess the child's feeling of safety in their current home, to plan for permanency, and to discuss their needs, wishes, and progress while in care
• Attends and participates in court hearings about the child and family. This includes contacting the parties in the case before hearings, preparing court reports, and testifying in court on the child's needs, the family's progress, and the department's efforts to achieve permanency for the child.
• Keeps the child, parents, caregivers, court-appointed attorney and guardian ad litem(s) informed about the child's circumstances and significant events.
• Works with the department's attorney to prepare for contested-court hearings and trials.
• Works with kinship caregivers and foster parents to ensure that they have what they need to care for the child or youth placed with them i.e., keeping them informed about developments in the case, returning phone calls, and in some areas of the state being available 24 hours a day/7days a week at certain times.
• Transitions children home during reunification services and provides support to the family until the legal case is closed.
• Supervises adoptive placements until the adoption is final or until the case is transferred to an adoption caseworker.
• Using effective time-management skills to make sure all key tasks are done.
• Documents case records by completing forms, narratives, and reports to form a written record for each client.
• Develops and maintains effective working relationships between Child Protective Services staff and law enforcement officials, judicial officials, legal resources, medical professionals, and other community resources.
• Visiting homes to assess risk of child abuse/neglect, plan for child safety, and strengthen families so they can function without CPS intervention.
• Responding quickly in a crisis situation.
• Talking with families about things such as income, money management, and personal relationships that they will probably consider personal and private.
• Discussing human sexuality and sexual exploitation of children in a direct and objective manner.
• Interacting objectively with people who have abused and/or neglected children in their care.
• Interacting with family members who are angry and/or scared.
• Working as part of a team, which involves helping other caseworkers with crisis situations, while following the directions of the courts and agency.
• Providing services, resources, and community supports to achieve child safety.
• Staying in contact with parents and children to achieve goals.
• Educating parents to change previous behavior that led to child abuse and/or neglect and empowers parents to make those changes.
• When necessary, removing a child from a dangerous situation.
• Documenting casework activity.
• Working under constant time pressure, prioritizes efforts, and works flexible hours.
• Staying objective and empathetic with families living in stressful and crisis situations.
• Learning about cultures and lifestyles different from their own, and understands how to determine child safety and well-being within that context.
Lead Student Accounts Associate
Texas A&M University-Central Texas
2013 to 2015
• Manages the daily operations of employees assigned to supervise and monitor progress of clients. Interviews, hires, trains, manages, develops and evaluates employee performance. Counsels employees as necessary to improve performance. Disciplines and terminates employees, as required.
• Plans, schedules, distributes and monitors workload. Ensures work is performed in accordance with laws, policies and procedures. Sets priorities on tasks. Oversees functions to ensure work is completed and objectives are met.
• Evaluates, recommends and initiates change in office policies and procedures. Prepares reports. Assists in analyzing operations. Assists in budget preparation.
• Provides oversight and guidance to staff and makes recommendations on the more complex client issues.
• Prepares reports, compiles statistics and monitors the unit's workload to ensure that quality services are being provided
• Receive cash and checks and make deposits.
• Prepare or direct preparation of financial statements and business activity reports.
• Process third-party payments and contracts (Vocational Rehab, Hazelwood, ACS, Central Texas College, Post 911, DARS, Army Active Duty, National Guard, and ROTC)
• Cash balancing and reconciliation.
• Prepare and send out debt letters to students
• Prepare and sent out tax information for students
• Perform cash transactions for Accounts Receivable.
• Verity financial aid disbursement for students.
• Perform Cashiering duties.
• Maintain current operational knowledge of student record system, loan management system, accounting system, federal and state policies and directives.
• Receive, record, and authorize requests for disbursements in accordance with company policies and procedures.
• Advise student on billing and financial aid requirements
• Advise students on degree plan as it pertains to the excessive hours and repeat course fees.
• Advise students on admission requirements for Texas A&M University-Central Texas.
• Develop internal control policies, guidelines, and procedures for activities such as, cash and credit management, and accounting.
Education
Master's in Human Services w/Concentration in Family and Child Studies Walden University
2013 to 2015
Bachelor of Arts in Sociology
Benedict College
2001 to 2006
Skills
• Proficient in Microsoft Suite (Office Excel, PowerPoint, Access, Word, Outlook), Banner, FAMIS, Student Self-Service, Warrior Web, Zimbra, Novell Console One (Novell/GroupWise), Touchnet, Cashnet, Banner, IMPACT, MPS, eTravel, VISTA, DegreeWorks, EAB Student Success Center (SSC), Single Sign On (SSO), Jagwire, Luminis Platform 5.3., Enterprise Content Management (ECM), CaseWorthy and Transfer Evaluation System (TES). (10+ years)
• Outlook
• Data Entry
• Microsoft Office
• Filing
• Scheduling
• Organizational Skills
• Microsoft Word
• Management
• Documentation
• Case Management
• Mental Health
• Counseling
• Therapy
• Social Work
• Crisis Intervention
• Classroom Management
• Training & Development
• Child Protective Services
• Academic Advising
• Oracle
• Curriculum Development
• Group Therapy
• Tutoring
• Crisis Management
• Child & Family Counseling
• Program Management
• Mental Health Counseling
• Intake Experience
• Research
• Behavioral Therapy
• Program Development
• Addiction Counseling
• Conflict Management
• Cognitive Behavioral Therapy
• Experience with Children
• Microsoft Excel
• Computer Literacy
• Quality Assurance
• Leadership Experience
• Supervising Experience
• Individual / Group Counseling
• Behavioral Health
• Motivational Interviewing
• Meeting Facilitation
• Teaching
• Recruiting
• Clerical experience
• Typing
• Analysis skills
• Sales
• Statistics
• Microsoft Access
• Databases
• Project / program management
• Windows
• Documentation review
• Contracts
• Care plans
• Driving
• Heavy lifting
• Presentation Skills
• Fair Housing regulations
• Microsoft Outlook
• Data collection
• Interviewing
• Section 8 (3 years)
• LIHTC (3 years)
• Property Management
• Yardi
• Human resources management (3 years)
• PTSD Care
• Autism Experience
• Administrative Experience
Certifications and Licenses
Qualified Mental Health Professional-Community Service (QMHP-CS) March 2019 to Present
Qualified Mental Health Professional (QMHP) means a clinician in the health professions who is trained and experienced in providing psychiatric or mental health services to individuals who have a psychiatric diagnosis; an individual with a master's degree in psychology from a college or university with at least one year of clinical experience; (iv) social worker: an individual with at least a bachelor's degree in human services or related field (social work, psychology, psychiatric rehabilitation, sociology, counseling, vocational rehabilitation, human services counseling or other degree deemed equivalent to those described) from an accredited college and with at least one year of clinical experience providing direct services to persons with a diagnosis of mental illness. Recovery Support Peer Specialist
September 2020 to September 2022
Peer specialists support recovery, the process of change where people with a mental health disorder or substance use disorder improve their health and wellness, live a self-directed life, and strive to reach their full potential (SAMHSA, 2014).
First Aid Certification
Certified Case Manager
LSWA
Assessments
Middle School Classroom Management — Proficient
September 2019
Minimizing classroom disruption and engaging students Full results: Proficient
Customer Focus & Orientation — Expert
September 2019
Responding to customer situations with sensitivity. Full results: Expert
Scheduling & Planning — Proficient
September 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Proficient
Reliability — Highly Proficient
August 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Case Management & Social Work — Proficient
February 2020
Prioritizing case tasks, gathering information, and providing services without judgment. Full results: Proficient
Work Style: Reliability — Highly Proficient
September 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Case Management & Social Work — Proficient
September 2020
Prioritizing case tasks, gathering information, and providing services without judgment Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Excellent customer service skills, integrity, strong ability to maintain confidentiality, ability to set priorities, meet deadlines and multitask, with a strong attention to detail. Highly qualified in the higher education field with over six years' experience and proficient experience with military and civilian students.
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