Resume: Suresh Anand (Location- Bangalore, India)

Contact No: 988*******/984-***-****

Email: adu1d2@r.postjobfree.com

Suresh Anand-Resume-Page 1

■ Career Summary

● Enterprising Domestic and International Senior Leadership Professional with a well-rounded experience in managing multi-unit Merchandising, Customer Services, Organizational Strategist, supervising entire operations of P&L retail chain stores, BPO, KPO, ITES, & F&A Business Organizations.

● Always committed to meeting/exceeding the business/sales targets and satisfying/delighting/surpassing Customers and Business Objectives.

● Passionate in striving towards Continuous Improvement – Leadership, Organizational, Strategic Planning Expert; Penchant for Performance, Resource, and People Management Excellence. AREAS OF EXPERTISE

Business Development Change Management Strategic Planning & Leadership Profit Growth Product Development Executive Management Finance & Budgeting Operations Management Finance Billing Staffing Marketing Promotion Sales Administration Training Supply Chains General Store Operations Process Excellence Customer Success Organizational Strategy Corporate Communication P&L Continuous Improvement Performance Excellence OBJECTIVE

To invest and utilize my strong and successful managerial experience and skills in corporate operations. Establish quality, safety, and financial operational benchmarking and standards to produce sustained and continually improving positive impact on overall performance of the organization. Reduce redundancy and waste via process optimization, best practices implementation, and continuous monitoring, performance management, and improvement measures.

CORE COMPETENCIES

● Mentoring/Leadership – Incomparable ability to train, coach and motivate employees to achieve maximum/optimum/consistent performance.

● Result-oriented – Highly organized, analytical, and motivated to succeed both as an individual and as a team and progress in career.

● Excellent organizational, leadership, resources, and customer service management skills and experience.

● Strong networking, promotional, strategizing, people and resource management, and advertising skills. PROFESSIONAL HISTORY

Work Organization Designation Start Date End Date

London Stock Exchange Group

Senior Business Analyst-Manager

Data Insight & Analysis

Operations – Enterprise Data Governance

2022 Present

Resume: Suresh Anand (Location- Bangalore, India)

Contact No: 988*******/984-***-****

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Suresh Anand-Resume-Page 2

Refinitiv

Team Leader: Refinitiv Due Diligence (3 Teams)

Customer Sales Order Validation Team

Supplier Invoices Validation Team

Business Process Improvement

Content & Customer Operations – Risk Department

2020 2022

Refinitiv

Order Management Specialist – 4

Thomson Reuters Knowledge Direct (TRKD Team)

2019 2020

Tenon Property Services Pvt Ltd

Operations Manager-Key Accounts

(South India)

2016 2019

MModal Global Services Pvt Ltd

Deputy General Manager/AVP- Organizational

Strategy and P&L

(South India, US, Canada, & Australia)

1996 2016

Ms. Devi Internationals

Loan Schemes Officer

(Karnataka- India)

1994 1996

BPL India Pvt Ltd

Regional Sales Manager

(Strategic Locations-Karnataka)

1992 1994

Sharp Securities

Area Field Officer

(Security Checks & Patrolling-Bangalore)

1991 1992

Attached to Indian Army as part of

NCC Special Forces Contingent

Special Forces & Training

(North India)

1988 1991

NOTEWORTHY ACHIEVEMENTS

● Embarking on and conquering challenging cross-functional goals that support the organizational goals and strategies.

● Cross-functional strategy and plan adoption based on business expertise/skills to meet/exceed financial and operational objectives.

● Developed and Implemented new strategies to achieve company goals and objectives – Deployed resources to reach financial forecast and business objectives using Benchmarking, Performance Management, and Continuous Improvement methodologies.

● Devised talent retention/improvement measures Organization wide by implementation of Continuous Education and Continuous Improvement Programs as well as Leadership Grooming/Development Sessions to further strengthen the Leadership Bench.

● Engineered, Implemented, and Continually Improved Operational Processes/SOPs essential to Set Industry Benchmark in Productivity, Quality, TAT, and Customer Service - Developed and Institutionalized Standards and Guidelines to be embraced by the entire Organization and other Industry Leader Organizations in the Domain.

● Reviewed/Re-engineered company policies and revised/implemented new operational practices firm wide to improve performance standards, organizational growth and success, as well as effect customer delight.

● Chalked out new sales & marketing strategies to explore and capture market channels with new clients and to diversity business to newer/parallel/related domains.

● Designed and implemented new processes to enable growth and improved gross margin using performance benchmarking, best practices implementation, follow-up and follow through of process adherence, as well as utilization of various USPs, marketing strategies, and communication skills to Promote and Highlight the Organizational Brand Value in the Global Market and attract new clients.

● Developed strategies to Strengthen Corporate relationships with Customers and the Industry/Market Leaders. Resume: Suresh Anand (Location- Bangalore, India)

Contact No: 988*******/984-***-****

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Managerial/Leadership Contributions

● Managed and supervised day-to-day Operations to include Customer Success, Organizational Strategy, Corporate Communication, Performance Management, Oversight and Control and Approval of Payroll, Quality Excellence, Continuous Improvement, Sales, Purchases, Supply Chains, Manufacturing, Resourcing, Sourcing, Procurement, Vendor Management, and Distribution.

● Directed multiple Global Regions and multiple Functional Departments via partnership/Coordination with Global/Regional/Divisional Directors and Departmental Managers.

● Assisted the Senior Executive Team in Planning, Communicating, Implementing, Performance Managing, and Achieving/exceeding the annual budget/KPI/KRA target.

● Handheld the human resources team in formulating and conducting Continuous Educational Programs, Skill Enhancement Training, as well as Cross Functional/Interdepartmental Skill Training.

● Negotiated Terms & Conditions, Workarounds to bottlenecks/roadblocks/challenges, push back on improbable requirements with customers/clients on behalf of the Organization.

● Organized, Scheduled, and Conducted key Organizational/Cross Functional/Clientele meetings/conferences using data analytics and process charts via presentations to clients. ACADEMIC QUALIFICATIONS

● Pursuing Doctorate in Business Administration and Operations Management with Human Resources and Process Management as secondary subjects

● Master’s Degree in Business Administration (International Operations Management & Business Administration) with Human Resources Management as secondary subject

● Bachelor’s Degree in Operations Management & Business Administration

● Professionally trained in Handling Key/Critical Operations, Customer Success, Organizational Strategy, Sales, Collections, Leadership Development, EBITDA, Margin, Diversification, and Growth via various Leadership Training/Certifications such as ISABS-BLHP, ISABS-ALHP, Bullet Proof Manager, Leader Excellence Workshops, Internal Auditor Training for ISO & ISMS, Continuous Improvement and Performance Excellence Training in Six Sigma (Green Belt & Black Belt)

● Certified in Six Sigma Black Belt in 2013

● Certified in Six Sigma Green Belt in 2011

● ISO 9001:2000 (International Organization of Standardization) Internal Auditor Certification by Nathan & Nathan Consultants in 2006

● Certified Bullet Proof Manager by Crestcom International Ltd, Colorado, USA; a course on Management and Leadership Excellence Strategies in 2004

● Certified Medical Transcriptionist (CMT) by American Association for Medical Transcription in 2000

● Attended Leadership Excellence Training conducted by Independent Trainers in 2014

● Attended the Information Security Management System Auditor Training conducted by DNV-Det Norske Veritas in 2010

● Attended the Indian Society for Applied Behavioral Science (ISABS-ALHP) personal effectiveness lab in 2009

● Attended the Indian Society for Applied Behavioral Science (ISABS-BLHP) personal effectiveness lab in 2008 Resume: Suresh Anand (Location- Bangalore, India)

Contact No: 988*******/984-***-****

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About LSEG-Organization

London Stock Exchange Group (LSEG) is a leading global financial markets infrastructure and data provider, trust to deliver excellence by customers, partners, and markets around the world. Through extensive experience, deep knowledge, and worldwide presence across financial markets, we proudly enable business and economies around the world to fund innovation, manage risk, and create jobs. Our services and products – data, analytics, risk, collateral and processing solutions, capital formation, and trace execution – are critical to the successful functioning of the markets and the growth of our customers’ businesses. About Data & Analytics (D&A) Group of LSEG

The Data & Analytics division is the name for the combination of majority of the Refinitiv businesses and the LSEG ISD businesses. It is powered by an open platform, with core capabilities in data collection, integration, and distribution and management. Our combination significantly enhances our customer proposition, combining rich data sets with extensive distribution and intellectual property capabilities. The quality and integrity of our data gives our customers the confidence they need to make critical decisions. We supply real-time market data to the global financial and investor community. Our leading family of multi-asset indices are followed by $16 trillion in investment assets and used by 98 of the top 100 asset managers, the top 10 investment banks and 19 of the 20 top global ETF issuers globally. Foreign exchange (FX) and buy-side traders also benefit from our market data applications and products. But we are more than just a provider of data: we are also a publisher of data for many of our customers across the financial community. We work as a partner to our customers, structuring our approach into five segments to best meet their needs:

• Trading and banking solutions: Providing solutions and workflow from pre-trade analytics to post-trade settlement including a range of trade execution capabilities and investment banking solutions.

• Investment solutions: A range of investment and risk management services, investment solutions and indices that serve customers in all stages of the investment process, supporting consistency and accuracy in investment strategy and asset allocation decisions.

• Wealth solutions: A suite of solutions designed to facilitate wealth manager workflows that enable advisors to make better-informed decisions, undertake timely communications and access relevant and timely insights. Resume: Suresh Anand (Location- Bangalore, India)

Contact No: 988*******/984-***-****

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• Customer and 3rd party risk solutions: Providing risk management through an enterprise view of risk, covering financial crime, know your customer (KYC), compliance, and fraud prevention and entity verification.

• Enterprise data solutions: Serving the entire spectrum of data needs across asset classes, latency and delivery mechanisms including real-time data and news, reference and legal entity data. D&A Groups Brands

Our Refinitiv Data Platform collects and delivers data and analytics through sophisticated technical integration and a global distribution network, providing our customers with a single point of access for all our core data products and services.

The division includes other brands such as FTSE Russell, Refinitiv Workspace, Yield Book, Refinitiv Eikon, Refinitiv World- Check, StarMine, Refinitiv Lipper, Refinitiv FX Trading and DataScope. These position us as a global leader in market data, indices, trading solutions, and analytics and financial markets workflow solutions for the global financial services industry.

Refinitiv Due Diligence (RDD) Division in the Content Operations Risk Group Refinitiv Due Diligence (RDD) Division, formerly referred to as Enhanced Due Diligence (EDD) Division, provide reports containing detailed background checks on individuals and entities as part of wider anti-corruption, anti-money laundering or other compliance programs. Our reports provide a full risk assessment picture, with enhanced due diligence for high- risk customers completed on an organization, including multinational companies, its owners, and its operating and litigation history, as well as key management, decision makers and beneficial owners, providing insight on their background, track records, competencies, potential conflicts of interest, labor practices, and political, bribery, corruption and criminal links. Business conduct and reputation history are analyzed, and a thorough screening is made for hidden risk. Our reports also investigate supply chains, distributors, and intermediaries that an organization may work with to assess potential third-party risk.

Roles and Responsibility

From Jun 1, 2020, and ongoing, working as Refinitiv Due Diligence Finance/Revenue Realization Team Leader (handling 3 Teams) – Customer Sales Order Validation & Approval, Supplier Invoice Validation & Approval, and RDD(Refinitiv Due Diligence) RDD Finance & Business Process Management – Refinitiv Due Diligence Case Enablement Team – Content & Customer Operations – Risk Department at Refinitiv.

Key Responsibilities Indicators & Achievements:

● Manage the Financial Reporting & Revenue Realization Activities of the entire Refinitiv Due Diligence Division Resume: Suresh Anand (Location- Bangalore, India)

Contact No: 988*******/984-***-****

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o Financial tracking and reporting of RDD (Refinitiv Due Diligence) Client Invoice realization and accrual to Corporate Finance Team (monthly, quarterly, and Yearly) o Tracking and publishing RDD Client Invoicing Instructions and Realization of Revenue from RDD Clients to Refinitiv/LSEG

o RDD Vendor Payments release via LSEG Accounts Payable Team o RDD Credit Cards usage tracking and reporting

o RDD Vendor Database usage tracking and reporting

● Manage the Refinitiv Due Diligence (RDD) Customer Sales Order Validation (CSOV) Team, Supplier Invoice Validation (SIV) Team, & Business Process Improvement (BPM) Team. o Client Invoicing Review

o Validating the signed order form from clients

o Completing the invoicing task in Atlas/Gold Tier/PSA/CD systems o Preparing the billing information of all the completed case to billing team o Reconcile the sent billing info tie with Atlas/Gold Tier data o Monitor & manage the usage of all the subscription deals o Liaise with OMS team on billing and invoicing the completed cases o Liaise with the credit control team on client collection matters o Liaise with client over billing queries

o Update Corporate Finance Team, Client, Sales, & MIS Team on Usage & Invoices

● Manage the Vendor Invoicing Team based in Bangalore. o Onboarding New RDD Vendor and create Vendor code via AP Team o Record and verify vendor invoices & database from Global offices o Monitor and manage the credit card payments to databases o Manage the vendor invoices payment process

o Verify & reconcile the global credit card usage transactions

● Manage the Business Processes and improve the Business Process of the CET (Case Enablement Team) in RDD. o Review all the existing processes and work on simplification, streamlining, and automation of processes o Identify the need for new processes where it does not exist and effectively implement the processes in coordination with all stakeholders involved

o Partner with various CET Teams, project teams, MIS Team, Business Development Managers, etc., on devising process simplifications and automation efforts o Process progress tracking and appraisal to the CET Leadership on a periodic basis

● Verify, validate, and clarify communications with Sales Team, Client Partners, Commercial Operations, Legal, Order Management, and Credit Control Teams

● Process Simplification and Continuous Improvement of RDD CSOV, SIV, & BPM Team

● Continuous Development and upskilling of the RDD CSOV, SIV, & BPM Team

● Attend ongoing continuous learning programs and stay abreast of all Organizational developments, upgrade, and technical advancements

Key Achievement appreciated by Management

Resume: Suresh Anand (Location- Bangalore, India)

Contact No: 988*******/984-***-****

Email: adu1d2@r.postjobfree.com

Suresh Anand-Resume-Page 7

● Enabled the RDD Team to receive the Best Team of the Quarter Award for 2021 Q2 (exceptional performance results)

● Received Exceptional Performance Appreciation and Momentum points Award for my Team from RDD leader for the months of April and Jun 2021 (for continues revenue realization improvement)

● Successfully completed the fastest integration of processes and platforms between 2 organizations (The Red Flag Group that was acquired by Refinitiv and the Refinitiv Enhanced Due Diligence) within a span of 2 months (Jan 2021 through Feb 2021) to launch the combined Refinitiv Due Diligence (RDD) platforms and processes.

● Successfully completed the knowledge transfer from Penang, Malaysia, EDD Customer Support & Supplier Support Operations Refinitiv Team to Bangalore, India Refinitiv Order Management Specialist Tier 1 Training within the allocated 5 weeks and stood overall 2nd among a batch of 15 trainees.

● Successfully completed the Order Management Specialist Tier 2 Training within the first 3 months of moving into EMEA Production and stood overall 1st among a batch of 15 trainees.

● Actively participated on Intranet/Hub related and on-the-floor Organizational events and got a special mention for contribution to the naming of “Taxation and Accounting Professionals Award.”

● Successfully completed the probationary period of 6 months in production and earned an excellent rating of meeting and exceeding expectations set.

● Successfully achieved a ratio of 96%, 98%, & 98% for Q2, Q3, & Q4 on the Performance Metrics.

● Appreciated for being a key contributor to the team’s success, wellbeing, and high motivation level.

● Active participant in the team’s internal continuous learning programs and fun at work activities.

● Effective, Jan 1, 2021, successfully completed the integration of the RFG Team into the EDD Customer Support and Supplier Support functions (now renamed as RDD Customer Sales Order Validation and Supplier Invoice Validation Teams) and the new Refinitiv Due Diligence platform of PSA (Professional Services Automation) and CD (Compliance Desktop-client direct ordering portal).

● Successfully transitioned all the all work from the legacy platforms of EDDO, Atlas, and GT to PSA and CD.

● Successfully transitioned and simplified the process of Supplier invoices integration of the PSA and SAP system and automation of Supplier Invoice validation without further dependencies on the AP payment portal of OT

(OpenText).

● Successful transitioned all the Vendors and Clients of RFG to Refinitiv in coordination with SAM, CSM, Finance, CET, OMS, and Credit Control Teams.

● Simplified the Supplier Onboarding and Screening processes by centralizing the same for RDD Customers and Suppliers under the umbrella of the Global Procurement Team and TPDD (Third Party Due Diligence) Team and successfully completed the transition process and appropriate update of the SOPs accordingly.

● Working on further improving the invoicing and financial reporting aspects of RDD Customer Sales Order Validation.

● Working on further enhancement of the PSA system and the Client Ordering Portal. Jan 2, 2019 to May 31, 2020, joined Thomson Reuters and worked as Order Management Specialist 4 – Thomson Reuters Knowledge Direct (TRKD) EMEA Team which changed to new organization “Refinitiv” which is now integrated as part of “LSEG”. Resume: Suresh Anand (Location- Bangalore, India)

Contact No: 988*******/984-***-****

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Suresh Anand-Resume-Page 8

Key Responsibilities Indicators & Achievements:

● Process TRKD related CAAs (Customer Administrative Activities) in a timely and error-free manner.

● Process Exchange approvals for TRKD.

● Process Wealth Management approvals for TRKD.

● Review, process, and mitigate Cases related to TRKD.

● Verify and clarify emails from Sales, Client, Commercial Operations, etc., on matters related to TRKD.

● Attend ongoing continuous learning programs and stay abreast of all Organizational developments and technical advancements.

● Champion the cause of customer success.

● Hand-holding the Leadership team to meet and exceed forecast, KRA, KPI in line with client specifications and Organizational Goals.

● Add value and success to the team and the region involved to enhance continuous improvement in processes and success factors.

Key Achievement appreciated by Management

● Successfully completed the Order Management Specialist Tier 1 Training within the allocated 5 weeks and stood overall 2nd among a batch of 15 trainees.

● Successfully completed the Order Management Specialist Tier 2 Training within the first 3 months of moving into EMEA Production and stood overall 1st among a batch of 15 trainees.

● Actively participated on Intranet/Hub related and on-the-floor Organizational events and got a special mention for contribution to the naming of “Taxation and Accounting Professionals Award.”

● Successfully completed the probationary period of 6 months in production and earned an excellent rating of meeting and exceeding expectations set.

● Successfully achieved a ratio of 96%, 98%, & 98% for Q2, Q3, & Q4 on the Performance Metrics.

● Appreciated for being a key contributor to the team’s success, wellbeing, and high motivation level.

● Active participant in the team’s internal continuous learning programs and fun at work activities.

● Specialist in TRKD, Partner Accounts, GRC, and REDI processes. Organization Experience

The Tenon Group of Companies, an Integrated Security & Facilities Management Corporation started its journey in 1995 and today has a global presence in 6 countries and spread across India with over 55,000 employees in 67 branches, providing comprehensive range of services to more than 1800 + corporate. Resume: Suresh Anand (Location- Bangalore, India)

Contact No: 988*******/984-***-****

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Suresh Anand-Resume-Page 9

Founded by Major Manjit Rajain, the company started with manned guarding services - Peregrine Guarding which quickly established itself as the premier establishment in this space. It has been independently rated by KPMG, EY and Deloitte as amongst the top 4 service providers in the country. The group’s vision for growth led to the expansion of the business and in 2007, Tenon Integrated Facilities Management Services was established. In 2009 the corporation was further strengthened by the acquisition of a leading electro- mechanical service provider – Rotopower.

With the listing in the London Stock Exchange (AIM) through its holding company Mortise Limited, registered in Singapore, Tenon had the distinction of being the only corporation in Asia offering Integrated Facility Management Services, Security and Electrical & Mechanical services to be featured. In 2013 Tenon expanded its global footprint and established its presence in Saudi Arabia and Sri Lanka through Saudi Tenon and Tenon Lanka, respectively.

Roles and Responsibility

July 2016 to Nov 2018, worked as Operations Manager - Key Accounts (India South Region) at Tenon Group, vertical Tenon Facility Management India Pvt Ltd.

Key Responsibilities Indicators & Achievements:

● Headed the Operations of 1.4 Million Sq.ft. for Deutsche Bank, South India (Karnataka & Tamil Nadu Location)

● In-Charge for Revenue collection of approximately 1 Crore billing per month.

● Headed a Team of 2 Operation Managers, 6 FMs, 9 Executives and 600 Sub staff.

● Single Point of Contact for South India to the Assigned Key Account.

● Hands-on experience in dealing with large/international and global clients like Deutsche Bank, ITC Limited, etc.

● Technically trained to handle web analytics in line with client specific/processes and integration with different departments like, logistics, sales, procurement, operations, quality, excellence etc.

● Hands-on Experience in chalking out budget, forecast, KRA, KPI in line with client specifications and Organizational Goals.

● Hands-on expertise in providing end-to-end client solutions and working on CSS (Comprehensive service solutions module) based on identified root cause analysis.

● hands-on experience in conducting Training and Services Level Improvements by adopting new technology and resources planning methodologies.

● Conducting Client specific survey per quarter and planning and implementing plan of actions to enable further improvements based on root causes identified.

● Conducting regular audits and cross audits at various Organizational service levels

● Kept the team members engaged and motivated by conducting regular R&R program, team lunch, trips, educative and interactive sessions, and visits to team member homes on special occasions; participated in the annual Resume: Suresh Anand (Location- Bangalore, India)

Contact No: 988*******/984-***-****

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shutdown activities and periodic event celebrations at the client sites as well as at the Organizational Level.

● Implementation of CIWG (Continuous Improvement working group) module for every quarter at base office to extract knowledgeable achievements, best practices followed, and improvements achieved at other client sites.

● Identification and development of team members who have leadership qualities/capabilities and potential to grow in the Organization and imparting necessary training to develop them to be elevated to the next level of the Organizational Tree.

● Sharing necessary tracking and forecast of performance, consumption/utilization, procurement for all the client sites to the keep management appraised on the weekly, monthly, peak, low, special occasions, and incidental volume trends for planning and organization accordingly.

● Tracking and managing monthly, quarterly, half yearly, and yearly performance and progress report in coordination with the client to understand, correct/improvement, as well as recommend for appreciation of performance excellence achieved per stated timelines with the management and client.

● Ascertaining a client retention rate greater than 95% on a year-to-year basis and to achieve appropriate rate revisions.

● Conducting and managing MMRs & MIS report analytics and knowledge sharing with the clients as per set timelines with the Organizational Leadership and Client.

● Conduction of weekly review meeting with the team members to understand issues and implement solutions needed to address issues at each client site.

● Always focused on organic growth in the system and engaged in acquiring new project and new clients to include diversification of Organization’s Penetration in related/parallel domains/industries.

● Committed to ensure retention of the team members by devising and implementing activities/processes such as team bonding activities, buddy system in work scheduling, Team Coffee/Team sessions, and other special sessions, celebrations, etc.

Key Achievement appreciated by Management

● Regularizing the salary structure and timeline of salary disbursement to the staff.

● Ascertaining greater than 95% client retention success rate year-on-year.

● Retention of our employees at above 90% by team motivation, engagement, and team building activities such as family celebrations to promote team bonding.

● Appreciated for actively participating and helping the sales team by bidding for bigger projects and organic growth with existing clients client as well as new clients by good will references from the existing clients.

● Actively participated in major site survey and infrastructure support activities.

● Hands-on experience in conducting Take-over and Transition of new projects/client sites.

● Appreciated for good collection, billing, and no dues process on a monthly basis. Vendor Development & Procurement

Resume: Suresh Anand (Location- Bangalore, India)

Contact No: 988*******/984-***-****

Email: adu1d2@r.postjobfree.com

Suresh Anand-Resume-Page 11

● Oversight and Control of preparation of budgetary requirements/indenting of material purchase to ensure ready and adequate availability of all consumables & Equipment.

● Identifying cost-effective Vendors/suppliers for purchase/procurement of various consumables, materials, & equipment necessary as per set timelines.

● Preparation and review of the necessary data/documents required by various government Agencies.

● Managing cross-functional teams from various support functions like Purchase, Accounts, IT, & other external/export-related aspects.

(Formerly known as HealthScribe India Private Limited/Max HealthScribe/Spheris India/CBay Systems India Private Limited) PROFILE SUMMARY

● Expertise in driving programs which improve customer experience and quality; proficient in setting out the Quality Assurance function including set-up of KPIs/KRAs and quality parameters

● Possess extensive experience

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