Alyssa Jimenez

909-***-**** adu1c1@r.postjobfree.com Bloomington, California 92316

SUMMARY

Highly skilled bartender/server experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests. SKILLS

Menu Memorization

Effective Customer Upselling

Liquor, Wine and Food Service

Food Safety Understanding

Table Bussing

High-Volume Dining

Point of Sale (POS) System Operations

Table Setting Arrangements

Team Player

Staff Training

Customer Service and Rapport

Transactions and Cash Handling

EXPERIENCE

Server/Bartender, Applebee's Neighborhood Grill & Bar, November 2018-December 2022 Ontario, CA

Responded to ad hoc cleaning duties at end of shift. Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Garnished dishes and beverages to serve visually appealing menu items. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.

Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Trained new employees on restaurant procedures and plating techniques. Operated POS terminals to input orders, split bills and calculate totals. Stocked service areas with supplies during slow periods. Cleaned tables and chairs to prepare dining area for next customers. Took reservations and to-go orders to streamline process for both customer and restaurant. Collected dirty dishes and glasses from tables or counters, preparing areas for next diners. Shift Leader, Farmer Boys, October 2015-March 2018 Rialto, CA

Supervised and led employees to maintain productivity and customer service levels. Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Checked orders for quality and completeness.

Coordinated shift workers for inventory receiving, auditing and restocking. Managed daily workflow and scheduled staff for adequate coverage. Maintained positive working relationship with fellow staff and management. Identified needs of customers promptly and efficiently. EDUCATION AND TRAINING

High School Diploma

Bloomington High School, Bloomington CA June 2016

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