Appointment Setter Virtual Assistant
Resume:
JOSEPH ANGELO M. BATTUNG
#** ****** **., **. ******* Village, Ma-a, Davao City, Philippines
*******************.***@*****.***
OBJECTIVE:
To obtain a position wherein I can use and improve the knowledge and skills I have to not only help myself but also the company I will work for. Proactive Appointment Setter with exceptional sales and customer service strengths. Proven to generate high-quality leads through proactive communication using tact, diplomacy and professionalism. Communicative Outbound Associate with exceptional aptitude for effective communication. Highly skilled in database management with passion for contributing to sales success. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management, Customer Service and scheduling.
WORK/ TRAINING EXPERIENCE:
General Virtual Assistant /Recruitment Specialist (Remote Work) (November 2020 – August 2022) SAVVI Inc. LLC
Salt Lake City, Utah, U.S.A.
Responsible for answering queries from brand partners regarding products and orders
Managing emails from clients and brand partners
Managing and updating the social media accounts of the company; Facebook, Twitter and
Set up virtual Zoom meetings, invited guests and disseminated agendas.
Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
Coordinated Skype calls across multiple time zones.
Analyzed and compiled data to prepare comprehensive reports for management.
Organized and managed team tasks using Trello and Asana.
Conferred with customers by telephone, chat or email to provide information.
Managed CRM input, exports and clean up.
Developed complex reports in Excel for cost reporting.
Answered and screened calls to provide information, schedule appointments and take detailed messages.
Executed travel arrangements by researching and booking flights and accommodations.
Maintained supervisor's calendar and set up reminders for meetings and appointments.
Kept extensive contact list updated with new contacts and changes to existing contacts.
Researched topics and events to support supervisor's work agenda and projects.
Monitored emails, organized inbox, and prioritized messages for supervisor.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Maintained professional, organized and safe environment for employees and patrons. Video Reviewer (Remote Work) (September 2020 – November 2020) Shadow Solutions
Taguig City, Metro Manila
In-charge of reviewing live video clips for Amazon Go Grocery - Registered items purchased by the customers online
Exceeded goals through effective task prioritization and great work ethic.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Identified issues, analyzed information and provided solutions to problems.
Collaborated with team members to achieve target results.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Worked within applicable standards, policies and regulatory guidelines to promote safe working environment. Customer Service and Sales Representative (December 2019 – August 2020) VXI Global Holdings
Quimpo Blvd cor. Tulip and Ecoland Drive, Matina Pangi Road, Davao City, Davao City
Answers to customer inquiries concerning their telecom bills, services availed from the telecom
Hard-selling the company’s promotions and products
Answering sup-calls during OIC training
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
Determined problem areas and resolved issues related to profitability and business objective achievement.
Attended advanced training sessions and conferences to increase product knowledge and productivity.
Enhanced territory operations through successful cold-calling of area business leaders and establishing favorable contracts.
Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Exceeded goals for new accounts in single sales cycle.
Documented customer interactions using Salesforce to capture data in processing system. Fashion Consultant (October 2019 – December 2019)
Awesome OS
Matina Town Square, Matina, Davao City
Analyzed trends to developed innovative concepts through online research, magazines, competitive shopping and runway styles.
Drove brand awareness by organizing display setups and assisting in merchandising.
Assisted young ladies in finding ideal prom, pageant and quinceanera gowns.
Helped bridal clients find perfect headpieces and heels to match style and color of selected gowns.
Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes and accessories.
Networked within select groups to increase client base and generate sales.
Researched current fashion trends and competitor activity. Tech Support / Appointment Setter (April 2019 – September 2019) iQor
Lanang, Davao City
Responsible for answering customer calls to resolve issues with their appliances that were availed from the client
Appointment setting for technicians, as requested by customers
Established and maintained client rapport by utilizing quality customer service.
Executed outgoing calls from corporate sales lead pipeline.
Entered daily data in computer systems and documented office activities.
Assisted office team by making phone calls, copies and appointments.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Documented support interactions for future reference.
Identified potential sales and cross-selling opportunities and informed supervisor.
Explained security measures in simple terminology to help users understand malware and phishing threats.
Configured hardware and granted system permissions to new employees.
Translated complex technical issues into digestible language for non-technical users.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Researched product and issue resolution tactics to address customer concerns. Chat Support (October 2018 – March 2019)
Sutherland Global Services
Filandia Bldg., Jacinto Ext., Davao City
Responsible for responding to customers’ queries via chat and consistently exceeding targets - Assisting customers in placing or tracking orders
Cultivated relationships with new customers and maintained good partnerships with existing clients.
Assisted department with email-based and phone support when call center was busy or short-staffed.
Handled inbound customer chat conversations from various websites.
Assisted team leader with coaching and mentoring of new employees.
Worked closely with each customer to carefully resolve issues within timely fashion.
Documented all customer information accurately in computer system, providing dated notes for future reference.
Provided online demonstrations to educate customers on product features and online help resources.
Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sous Chef (2016 – 2018)
Hilltop Crabs Buffet
Hilltop, Ma-a, Davao City
Supervising in the kitchen should the head chef be absent
Making sure the kitchen is of top shape and cleanliness, formulating recipes and keeping inventory of fresh supplies
Chef de Commis (2016 - 2016)
Coco’s South Bistro
Victoria Plaza, JP Laurel, Davao City
Assigned to prepare ingredients prior to courses being cooked
Responsible for keeping inventory and reporting them to the Sous Chef ACADEMIC BACKGROUND:
Tertiary: University of Mindanao (2014- 2018)
Bachelor of Science in Real Estate Management McArthur Highway, Davao City, Philippines
Secondary: Davao City National High School (2010- 2014) F. Torres St., Davao City, Philippines
SKILLS:
Multimedia editing (basic)
Microsoft Office/ computer literate (Advanced in spreadsheets)
Ave 79 WPM
Technical support expertise
Appointment management
Data Research
Recruitment lifecycle process
Recruitment and training
Sales Expertise
Training Development Aptitude
CRM
CERTIFICATIONS:
NCII in Cookery
Virtual Assistant Certification 2020
MCAS - Microsoft Certified Application Specialist – February 2020
CSR Training – December 2018
Certified Virtual Assistant, Savvi Inc., LLC- 2020
CPSP - Certified Professional Sales Person – December 2019
CSP - Certified Sales Professional – January 2020
Licensed Real Estate Sales Person – February 2017 NOTABLE AWARDS:
100% Customer Satisfaction rating for an entire month (Awesome OS)
12,000 ticket-milestone accomplishment (Awesome OS)
Sales Hall of Famer (VXI)
Fastest agent to handle chats (Sutherland)
SOFTWARES USED:
Xcel, Google Drive, Open Office, pivot tables, vertical lookups, macros, Docs, Drive, Forms, Gmail, Sheets, Word, Excel, Outlook, PowerPoint, Access, MacOS, Microsoft Windows, Dropbox, Slack, Zoom, Skype, Trello, Asana, CSS, WordPress, SEO, content management, MailChimp, Google Analytics, Moz, LinkedIn, Facebook, Twitter, Instagram, YouTube, Hootsuite, TikTok, Pinterest, content creation, Hardware configuration, system administration, tech support, software installation, Linux/Unix, Network configuration, security, network automation, cloud management, WAN/LAN, DNS, DHCP, debugging ADDITIONAL INFORMATION:
We have covered most of the significant aspects during the course of the interview. I have already mentioned my love for English and my special inclination towards creative work. I have always enjoyed writing poems and essays but what has interested me most is writing interesting punchlines. The creative head is just the position that will help me make the best use of my writing and creative skills. This opportunity you are giving me will help me reveal my true creative skills in writing wacky tag lines for the brand. So, I do not think I have anything new to add to what I have already mentioned.
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