Administrative Assistant
Resume:
Ereica Perez
Administrative Assistant
Mobile, AL 36609
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Workforce Management Analyst
BroadPath Healthcare Solutions - Remote
March 2022 to Present
• Manage Call Volume,Calls, Breaks and Lunches in IEX.
• Intraday Reporting
• Adherence Reporting
• Daily, Weekly and Monthly Internal Reports
• Daily Tag meetings to discuss SL, Adherence % and agent improvements.
• Assist operations with approving unplanned and off phone requests.
• Documenting absences( Full/Partial)
• Monitor agent chats and handle times
Workforce Management Analyst
Alorica Costco Ecomm
August 2015 to August 2022
• Manage call volume daily attendance and program break schedules
• Produce daily,biweekly and monthly internal reports
• Work closely with the operations team to analyze and help improve their delivery processes
• Generate ideas for process and service improvement planning produce daily, biweekly and monthly internal reports
• Assist with projects and other duties as requested or assigned
• Use trends and reports to forecast requirements
Wireless Sales Consultant
Market Source/Target Mobile - Mobile, AL
November 2014 to August 2015
• Created new contracts for new customers
• Upgraded contracts for existing customers
• In charge of daily operations and inventory
Shift Manager/Key Holder
McDonalds - Mobile, AL
January 2014 to November 2014
• Responsible for overseeing restaurant operations
• Delegating tasks to Employees
• Keeping track of inventory
• Ordering supplies necessary and coordinating product deliveries with suppliers
• Addressing customer complaints and says find their needs in a professional manner
• Balancing Castro at the end of each shift and recording sales numbers Customer Service Representative
West Asset Management - Mobile, AL
November 2010 to March 2014
• Managed customer accounts
• Resolved customer issues
• Worked in the inbound call center
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Loan Officer
Fidelity Reserve - Mobile, AL
January 2009 to November 2010
• Point of contact for clients building customer and company relationships
• Generating more revenue for the client and the organization
• Negotiated contracts with new clients
• Researched different industries for business opportunities for existing clients Education
High school or equivalent
Baker High School - Mobile, AL
1988 to 1992
Skills
• Prior Authorization, Pharmacy Tech, CSR, Customer Service, Call Center, Customer Care, Outlook, Typing, Word, Pharmacy, Cash Handling, Data Entry, Microsoft Office, Microsoft Word, Time Management, MS Office, Microsoft Excel, Scheduling, Organizational Skills, Receptionist, Excel, Filing,
Organizational Skills, Receptionist
• Customer Service
• Call Center
• CSR
• Customer Care
• Customer Support
• Data Entry
• Management
• database
• Microsoft Office
• access
• Quickbooks
• Powerpoint
• Workforce Management (7 years)
• Loan Officer Experience
• ICD-9 (2 years)
• Process Improvement
• Forecasting
• Supervising experience
• Hotel experience
• Guest services
• Manual transmission
• Team Management
• Project Management
• Human Resources
• Medical receptionist
• Live chat
• Windows
• Operating systems
• Multi-line phone systems
• Laundry
• Technical support
• ICD-10 (2 years)
• Analytics
• Cash handling
• E-commerce
• Administrative Experience
• Leadership
• Microsoft Access
• Avaya
• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Azure
• SharePoint (3 years)
• Oracle
• Calabrio
• Content management systems
• Verint
• Genesys (6 years)
• Analysis skills
• Call center management
• IEX (1 year)
• Medical terminology
• Communication skills
• English
Languages
• English - Expert
Certifications and Licenses
Driver's License
Assessments
Filing & Organization — Proficient
July 2020
Arranging and managing information or materials using a set of rules. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
August 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Verbal Communication — Highly Proficient
December 2019
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Sales Skills — Proficient
January 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Cashier skills — Proficient
May 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Proficient
Data entry: Accuracy — Proficient
May 2021
Entering data quickly and accurately
Full results: Proficient
Work style: Reliability — Expert
June 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Work motivation — Proficient
May 2021
Level of motivation and discipline applied toward work Full results: Proficient
Warehouse associate — Highly Proficient
June 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Conscientiousness — Expert
August 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Medical receptionist skills — Proficient
August 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Front desk agent (hotel) — Proficient
September 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Attention to detail — Proficient
September 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer service — Proficient
August 2022
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
September 2022
Responding to customer situations with sensitivity Full results: Proficient
Protecting patient privacy — Proficient
November 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Basic computer skills — Proficient
January 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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