KENDRA SMITH

**** ******* ******, ************, ** 19104 Home: 267-***-**** Email: adu1au@r.postjobfree.com

Summary

• Resourceful team player who excels at building trusting relationships with customers and colleagues

• Highly adaptable, mobile, positive, resilient, patient risk-taker who is open to new ideas

• Dependable, responsible contributor committed to excellence and success

• Confident, hard-working employee who is committed to achieving excellence

• Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts

• Good listener and communicator who effectively conveys information verbally and in writing

Experience

Service Coordinator

October 2018- PRESENT

AROUND THE CLOCK HOME HEALTHCARE

• Download service orders from PCA/different contracts

• Create profiles for new clients and deactivate any old cases

• Keep track of all orders (expiration date and or changes)

• Communication with managers in regards to cases and orders

• Contact case mangers when changes need to be made

Med Technician/CNA

November 2014 to October 2018

THE SIMPSON HOUSE – Philadelphia, PA

• Ensure residents receive accurate and personal care.

• Administer medications in a timely and accurately and order refills as required.

• Maintain accurate record of all client’s medical conditions.

• Serve meals to clients based on dietary specifications.

• Support clients with maintaining and organizing their living spaces.

• Change linens, as needed, and provide support to other personnel

• Keep record of client supplies and coordinate with family to replenish items.

• Observe client behavior and report and/or coordinate with nursing staff.

• Complete written documentation prior to end of shift in log book.

Lead Coordinator/Scheduler

September 2006 to October 2014

AROUND THE CLOCK HOME HEALTHCARE – Philadelphia, PA

• Ran daily report of all available shifts.

• Checked Aide’s schedule against available shifts to fill slots.

• Staffed available shifts by matching personnel with clients.

• Schedule and assign staff for required training and/or certification.

• Ensured that staff were appropriately credentialed for assigned clients.

• Maintained contact with all contract personnel to ensure appropriate coverage.

• Communicated concerns, changes, and other integral information to family members.

• Corresponded with multiple contracts to ensure clients’ coverage.

• Resolve emergencies by serving as backup for staff, when needed.

• Created a system to ensure consistent care/contact.

• Coordinated escorts for appointments and other outings.

• Provided directions, as needed to staff going into new geographical areas.

• Responsible for ensuring staff vacations and other absences were covered.

• Maintained on-call system 24 hours

• Utilized Patti system to monitor staff arrival/departure times and to address discrepancies.

• Regular verification of staff schedules and location.

Certified Nursing Assistant

November 2003 to September 2006

AROUND THE CLOCK HOME HEALTHCARE – Philadelphia, PA

• Visited clients’ homes and provide personal, exemplary care.

• Prepared light meals.

• Completed regular, light housekeeping duties

• Provided oral care and/or education.

• Accompanied clients to scheduled appointments.

• Supported clients by running errands, as needed.

• Grooming/hygiene support, as needed.

• Served as a companion.

Mailroom Clerk

April 1998 to June 2000

PITNEY BOWES, Philadelphia, PA

• Received and sorted mail according to claim numbers.

• Date-stamped all incoming mail prior to distributing.

• Timely distribution of sorted mail to appropriate departments.

• Responsible for submitting outgoing mail.

Education

CNA Certification, 2003

General Equivalency Diploma, 2000

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