JANNA FLORY

Tulsa, OK 707-***-**** adu1an@r.postjobfree.com

Professional Summary

Skillful Management Professional with over 15 years of experience in account management, inside sales and customer contract administration in a variety of industries. Extensive experience in logistics coordination, price negotiation and customer service. Continually exceed expectations by creating valuable partnerships and works well with people at all levels of the organization, customers, partners, and suppliers.

Skills

Developed Forecasts & Business Plans

Project Management & Procurement

Inventory & Materials Management

Organizational & Leadership Skills

Strategic Sourcing & Purchasing

Risk & Crisis Analysis

Budgeting & Allocation Experience

Capacity & Process Planning

Logistics & Operations Development

Customer Service & Employee Relations

Excellent Written & Communication Skills

Tulsa Health Dept Food Employee Permit Exp 08/05/2025 Work History

Contract Specialist 10/2021 to Current

Clifford Power Systems

Audit and enter customer contracts along with quoted service work.

Provide support to 4 sales representatives with a portfolio of over $600k in new annual business.

Serve as a liaison between the sales representative and their respective service departments.

Organize department procedures to ensure efficient and accurate outcomes.

Assist with development and training of new hires in the department.

Communicate on a regular basis with upper management regarding new and existing accounts.

Process weekly contract invoicing and issue credits when needed.

Run weekly job creation routines, opening new maintenance jobs for the entire company.

Identify areas of unsuccessful communication between departments and work with management to distinguish process modifications that can be made to allow for improved workflow.

Setup new hire accounts with needed vendors for the service department.

Work closely with vendors to ensure all our active contracts are available for field technicians to submit fluid samples.

Crosstrain with multiple departments in the corporate office to allow for better knowledge of the company and to be of assistance if a department is undermanned.

Provide phone support for the main corporate phone line assisting customers and vendors. Branch Operations Manager 10/2010 to 10/2021

Clifford Power Systems

Increased and maintained a Gross Margin average of 75% over the past 10 years.

Assist in the development of budgets, forecasting and implementing changes when needed to achieve profitable goals.

Develop and execute local market sales plans, working with all branch personnel to meet or exceed the annual sales target, increasing sales by 65%.

Negotiate with customers to enhance profitability, soliciting new business while managing existing clients.

Provide leadership to 10 direct employees both in the field and in office.

Monitor invoicing activities ensuring accounting, compliance and procedural requirements are met accurately and timely.

Serve as liaison for multi-departmental service team, including Planned Maintenance, Sales, Parts, Quoted Service, Major Accounts and Leadership.

Perform full duties regarding facilities manager, rental fleet manager, truck fleet manager, and account/territory manager, as well as warranty management.

Managed and performed weekly safety assessments to ensure the workplace and employees are adhering to OSHA safety standards.

Reported to upper management at corporate on a weekly and monthly basis on company KPIs.

Assisted with development and training of new hires for multiple branches in the company.

Planned events and games for annual Corporate Operation Management meetings along with quarterly employee appreciation events for the local branch.

Lead Surgical Tech/Administrative Assistant 10/2008 to 09/2010 Dr. Sara Wasserbauer

Served as liaison between the customer and medical staff, negotiating and communicating contract terms and conditions.

Ensured proper OSHA and HIPPA regulations were executed.

Responsible for new employee training.

Facilitated the safe and accurate execution of an FDA study hosted by the practice.

Communicated with patients via phone and email to assist with scheduling procedures, processing payments, answering questions regarding services the practice offered all while guaranteeing the patients’ experience with our practice was above expectations from start to finish.

Sales Support Coordinator 08/2007 to 09/2008

MetroPCS, Inc.

Managed over 200 indirect dealer accounts

Partnered with third-party suppliers to provide accuracy on corporate office specifications, pricing, delivery dates, shipping method and packaging.

Facilitated the safe and accurate arrival of company-wide inventory, valued at $1 million, coordinating with specialized third-party vendors and logistics carriers.

Aided in creation and implementation of quarterly marketing campaigns for dealer accounts

Audited supplier performance, preparing reports on cost variance, shortages, overages, quality issues, late arrivals, product discrepancies and non-compliance.

Prepared purchase orders, double-checking all terms and conditions, eventually ensuring all contracts are within the accounts budgetary allowance.

Organized the Sacramento market’s annual Dealer Appreciation Celebration for over an average of 400 attendees.

Participated on the event planning committee for MetroPCS employee appreciation quarterly events.

Recipient of the 2nd Quarter MVP award for the Sacramento Regional Chapter.

Arranged upper management’s schedules, travel arrangements and expense reports. Previous Work History

Receptionist – ACME Home Elevator – 08/2005 – 02/2007 Shift Manager/Server – Double Rainbow Cafe – 01/2002 – 12/2005 Technical Skills

Word, Excel, PowerPoint, Outlook, CRM, SalesForce, Great Plains, MobileTech, Microsoft Teams, Zoom Education

Diablo Valley College, Concord, CA

General Education

Benicia High School, Benicia, CA

High School Diploma

Contact this candidate