Administration experience, customer service, computer skills

Rosa Belen Gudino

Long Beach, CA (***) - ***- ***3 **********@****.***

Experience

Customer Service Representative October 2020 – Present

Farmers Insurance, Lomita, CA

Effectively communicated with clients and conducted sales

Assisted with data entry tasks

Promptly solved client concerns and answered inquiries

Advocated for clients to insurance companies

Resident Caretaker September 2020 – August 2021

Leisure World, Seal Beach, CA

Cared for elderly resident with dementia

Maintained cleanliness of client living space

Assisted with client daily living activities

Managed schedule with client families

Package Handler Seasonal December 2020

See’s Candy, Carson, CA

Organized and sorted package deliveries

Worked on foot and carried packages up to 50lbs

Effectively worked and communicated with line team members

Packed orders correctly according to supervisor instructions

Drug Store Cashier June 2019 – September 2020

CVS, Carson, CA

Greeted customers entering the store

Assisted customers to find store products

Translated for customers and co-workers who spoke Spanish

Maintained stock of store products

Education

High School Diploma June 2016

Harbor Occupational Center, San Pedro, CA

Effectively managed a case load of twenty unhoused clients

Promptly built client trust and rapport

Navigated the housing market and resources on behalf of clients

Advocated for clients to property owners and the community

Certifications

California Insurance Agent Pre-licensing Certificate of Completion

Extra-Curricular Activities

Orphanage Volunteer Seasonal December 2015 – December 2017

The Orphaned Earring, Tijuana, MX

Planned and organized activities for the children

Supervised the children during group outings

Created and administered class lesson plans

Skills

Time management

Able to work individually and collaboratively

Data entry experience

Enthusiastic learner

Customer service experience

Organization

Fluent in Spanish

Problem solver

Computer literacy

Culturally competent

Writing skills

Excellent communication

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