JO

JENNIFER OLSON

adu18g@r.postjobfree.com 253-***-**** Silverdale, WA 98383

Highly qualified professional, demonstrating solid interpersonal, communication and problem solving skills. Adapt at providing exemplary customer service, achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well rounded background in optimizing internal performance. Results-oriented Account Executive knowledgeable about wide range of loan products. Professional in working with different customers to meet individual needs and maximize office revenue. Analytical problem-solver tenacious in pursuing sales opportunities.

Pipeline management

Customer relationships

Service coordination

Oral and written communication

Sales proficiency

Positive Attitude

Decision-making ability

National City Mortgage Tacoma, WA

Regional Account Executive

01/2004 - 07/2009

Reached out to accounts on a frequent basis to check on satisfaction and increase revenue.

Retained and ensured proper handling and care of over 100 client accounts. Responsible for implementing all business-building and relationship- building expectations with uniquely assigned accounts and customers. Managed existing portfolio and potential leads using sales force. Recognized as top sales generator, increasing sales level by 70% in 2009 alone.

Provided exemplary level of service to customers to extend relationships for future business opportunities.

Updated product knowledge by reading about industry changes and new products.

Wausau Mortgage Bellevue, WA

Account Executive

01/2003 - 12/2004

Interacted with prospects and asked the right questions to determine the products and solutions that would meet their needs. Used effective communication and interpersonal skills when meeting and speaking with clients, which promoted long-lasting relationships. Consistently met and exceeded department expectations for productivity and accuracy levels.

Cultivated and developed customer relationships to enable sustained revenue growth.

Established and maintained good public relations and networking within community to develop business.

Acquired new business and drove revenue streams by providing quality service to clients.

Maintained updated knowledge of changing industry, standards and Summary

Skills

Work Experience

trends related to accounts.

Created and executed marketing initiatives to drastically increase sales annually.

Citi Mortgage Silverdale, WA

Mortgage Loan Officer/Manager

06/2000 - 01/2003

Researched banking guidelines and statutory requirements to stay updated on new laws and applications.

Submitted applications to credit analysts.

Approved loans that met specifications.

Maintained confidentiality of bank records and client information. Developed and maintained relationships with local real estate agents. Complied applications and paperwork and double-checked for accuracy. Met with applicants to obtain information for loan applications and answer questions about processes.

Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.

Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.

Recruited and hired qualified candidates to fill open positions. Liaised between bank and customer to collect documents, conduct property inspection or field visits and provide status update on mortgage loan application.

Supported sales team members to drive growth and development. Implemented creative sales and marketing strategies to assist sales team with reaching targets.

North Sound Bank Poulsbo, WA

Loan Servicing Specialist

01/1998 - 01/2000

Scanned and uploaded loan and related documents into system. Examined and verified information in loan application and closing documents.

Organized, filed and maintained customer, department and regulatory loan records.

Worked with third-party vendors to address and clear loan closing requirements.

Updated rate indexes for rate adjustment in computer system. Prioritized and organized tasks to efficiently accomplish service goals. Monitored loans to verify adequate and current insurance coverage. Prepared and delivered loan documents to title and escrow teams. Washington Mutual Bank Bainbridge

Island, WA

Personal Banker

09/1992 - 12/1997

Made deposits and withdrawals, collected payments and processed cash orders.

Notarized documents for bank customers

Helped customers open and close accounts, apply for loans and help out in the branch where needed.

Met with applicants to obtain information for loan applications and answer questions about the process.

Evaluated customers' credit and financial information to control risk related to loans and other products offered by bank. Reviewed loan agreements to verify completeness and accuracy according to applicable policies.