MYRA TORREZ

480-***-****

myratorrez**** @gmail.com

SUMMARY OR SKILLS & QUALIFICATIONS

Five years plus experience in customer service work. Works well with diverse populations and expertly handle clients with excellent customer service and respect to meet their needs. Maintain a high energy level to complete the tasks that are given on a daily basis, and working well under high stress and fast paced environments.

* Customer Service Excellence

* Skilled in Call Center Operations

* Strong Problem Solving Ability

* Excellent Computer Knowledge

* Exceptional Communication Skills

* Strong Organizational Skills

* Bilingual-Spanish (Read, Write, and Speak Fluently)

SUMMARY OF EDUCATION

Phoenix Community College, Phoenix, Arizona

General Studies towards AA degree

Carl Hayden High School, Phoenix, Arizona

High School Diploma June 1992

PROFESSIONAL WORK EXPERIENCE

Corvel Corp. Phoenix AZ

12/2019-09/2022

Intake Specialist - handled inbound calls from employers and their employees to report workers comp incident claim.

Ttec Synchrony Bank Tempe, AZ

01/2019-10/2019

CareCredit Trainer-Onboarding Specialist

Handled Outbound/ Inbound calls from healthcare providers, for training and knowledge on how to accept CareCredit card in practice. Scheduled trainings for licensed professionals and staff on requirements of credit card and how to accept applications, process online payments, as well as promotional rates, and interest rates for cardholders.

Wells Fargo Bank Chandler, AZ

08/2018-12/2018

Financial Crimes Claim representative

Maintained 100% quality and received awards for excellent customer service. Prioritized & put customer’s needs first. Received inbound calls to help customers with fraud charges on checking accounts & help process claims. Fully informed customers on claims process & how to complete fraud reports. Ensured all questions & inquiries were answered & their needs were met before disconnecting the call. Helped customer in ordering new & replacing debit cards.

Bank of America Chandler, AZ 01/2018-05/2018

Mortgage Collector 1

Continually maintained excellent quality. Received success awards & recognition from customers in assisting in their financial situations. Handled high volume of inbound/ outbound calls to clients regarding their mortgage loan. Effectively listened to customers & gave options to clients such as repayment plans, loan modification options & resources to avoid foreclosure. Processed online payments and updated loan account accurately.

TeleTech FEMA - Project Tempe, AZ 6/2017-11/2017

Customer Service Rep

High volume of inbound calls and assisted customers complete FEMA application online and fully explained process & outlined expectations for the customer. Thoroughly explained programs & process in detail, and gave resources for American Red Cross and Shelter locations in area.

State Farm Insurance Tempe, AZ 07/2014 - 05/2017

Customer Service/Auto Claims Adjuster

Received Certificates of Achievement in quality monitoring & shared success awards from management & customers praising the service which was provided to them. Responsible for handling high volume of inbound, fast paced calls daily, addressing customer inquiries, solving problems and providing claim and insurance co information. Described claim process to customers and accurately explained details, of claim handling and expectations to finalize claim. Assisted team members & customers with claim process.

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