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Customer Service Store Manager

Location:
Kings Mountain, NC
Posted:
January 31, 2023

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Resume:

BENJAMIN W. BERUBE

*** ****** **. **** ******, NC 27587

adu15g@r.postjobfree.com

919-***-****

RE: ADMINISTRATOR/ADVISOR

Dear Hiring Coordinator,

Please accept this letter as an expression of my interest in the College Admission and Advisor position. I am a highly motivated and progress-focused manager. I have a distinguished track record of iniative, dependability and results driven work style. I welcome opportunities to devise new strategies that coordinate with the traditions held by your institution.

Throughout my career I have sought to counsel young people and especially new collegiate students.

Please review the following resume and credentials. I look forward to meeting with you and discussing anything you would like as to how I can be beneficial to your institution as well as to the future of our community, state and country.

You may notice in my resume that I recently completed my degree and I would like you to know that I worked full-time and very hard as a full time student to achieve this goal, of which I am proud. I hope this will help in my new goal of getting out of my current industry and into one that I can be of greater benefit to a company as well as myself.

Thank You for your consideration,

Benjamin Berube

Benjamin W. Berube

Wake Forest, NC 27703 919-***-**** adu15g@r.postjobfree.com

Professional Summary

Accomplished Manager, successful orchestration of business development and customer relations. Thrive in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Look to lead and help young people into the next parts of their life so that they can benefit from my experience/help.

Skills

Strategic planning

Improvement initiatives

Key Performance Indicators

Policies and procedures

Work History

Kohl's Inc. / Amazon Inc. – Wake Forest, NC

Logistics Manager/Stockroom Manager, 11/2018 to Current

Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.

Accomplished multiple tasks within established timeframes.

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Manage 6 to 10 employees overseeing shipping and receiving through distribution center arrivals and loading and unloading merchandise.

Directly work with Amazon's management for Amazon products returned to Kohl's through a developed license plate system, this ensures the returns can be immediately tracked by Amazon and the consumer.

Cross-trained existing employees to maximize team agility and performance.

Coordinate with corporate to arrange fixtures to meet nationwide requirements to maximize the volume of inventory per department.

Evaluated employees' strengths and assigned tasks based upon experience and training.

Delivered feedback to decision-makers regarding employee performance and training needs.

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

Pro Image Sports – Raleigh, NC

Store Manager, 01/2015 to 10/2018

Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

Coordinated weekly conferences with multiple investors both silent and directly involved management to communicate sales and customer service goals.

Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.

Kept orderly and accurate accounting records by monitoring sales documentation and reported daily balance sheets.

Performed nightly store and team performance audits.

Optimized store displays and appearance via strategic merchandising.

Grew company sales 5% by devising strategic promotional plans capitalizing on changing market conditions.

Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

North Carolina High School Athletic Association – Raleigh, NC

Sports Official / High School and Collegiate, 2001 to 2015

Referred 1,200+ soccer games over a 15-year period.

Managed teams, coaches, crowds, parent and taught regulations and rules to players and coaches.

Communicated with fans, coaches, players and other referrers.

Promoted good sportsmanship among players.

Established clear benchmarks for performance and monitored individual and team progress.

Educated athletes, coaches and fellow officials about game rules and regulations.

Robeson County Schools/Lumberton High School – Lumberton, NC

Special Education Teacher, 01/2004 to 05/2006

Modified general education curriculum for special-needs students using various instructional techniques and technologies.

Redirected students using Positive Behavior Support (PBS).

Implemented and taught life skills program, enabling students to master such tasks as checkbook balancing and laundry.

Education

North Carolina Wesleyan College - Rocky Mount, NC

Concentration in Leadership : 08/21

North Carolina Wesleyan College - Rocky Mount, NC

Bachelor of Arts: Psychology, 08/2021

Louisburg College - Louisburg, NC

Associate of Arts: General Education, 05/2001

Elected Captain of Soccer

UNC Pembroke - Pembroke, NC

Bachelor of Arts: Political Science Member of Phi Kappa Tau



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