ELAINE HO

Elk Grove, CA ***** • 916-***-**** • adu14j@r.postjobfree.com

https://www.linkedin.com/in/ningning1990/

Accomplished customer service professional with extensive experience managing projects and people. I have been told many times that my can-do attitude and work ethics are what helps me succeed. I am extremely team-oriented and demonstrate an uncanny ability to work with others. I work with integrity and am able to demonstrate the acceptance of individuals with diverse backgrounds. A proven communicator, fostering relations with management, and team members. Trilingual: Mandarin, Cantonese, and English.

Areas of Expertise

PROFESSIONAL EXPERIENCE

(Medical Courier Inc) Sacramento, CA Feb. 2022 – Present Dispatcher

• Dispatching

• Reporting

• Troubleshooting

• Dealing with customer issues

(CVS) Sacramento, CA Sep.2022-Present

Shift supervisor

• Management

• Work effectively with store management and store crews

• Supervise the store’s crew through assigning, directing and following up of all activities

• Effectively communicate information both to and from store management and crews

• Customer Service

• Assist customers with their questions, problems and complaints

• Promote CVS customer service culture. (Greet, offer help, and thank)

• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers

• Maintain customer/patient confidentiality

(Department of Public Health) Sacramento, CA August 2021 – Present Staff Services Analyst

• Reviews and analyze health care facility licensing and certification application packets, forms, supporting documentation, and forms management system for completeness, accuracy, consistency, and compliance with state and federal laws.

• Develop expertise in a number of program areas and will assist with analyzing and researching issues, work closely and cooperatively with others and in teams. Assist in preparing responses to controlled and other program correspondence on a variety of subjects.

• Assist in preparing technical and analytical reports.

(DMV) Sacramento, CA Apr. 2019 – August 2021

Motor Vehicle Representative

• Reviews and processes vehicle registration applications and supporting documentation to determine if the applications are in compliance with department policies and procedures.

• Communicate with internal and external customers in a friendly courteous and efficient manner.

• Initially greets and directs customers as to the proper procedures and documents that are necessary to process their transactions.

Customer Service

Account Management

Operations

Management

Microsoft Office Suite

Data Entry

Human Services

DL/ID & Registration

SalesForce

Cashiering

QuickBooks

Office Administration

Customer

Relationship

Management

Health Care Plans

Telephone Switch

Warehouse

Experience

Mac

Retail Experience

Dispatch

• Correctly interprets vehicle registration documents to determine which inventory items must be distributed to customers.

• Makes sure all applications are keyed correctly to ensure customers receive the best services.

• Works closely in the testing area to ensure all tests and applications are processed in a timely & professional manner.

• Communicates effectively and works well with supervisors and other staff members with any issues that may arise; flexible, positive, enthusiastic viable and able to multitask.

(Ardendale Apartment) Sacramento, CA Nov. 2017 – March 2020 Leasing Consultant

• Conducts apartment tours, answers questions, and highlights selling features and benefits of the property.

• Processes and verifies applications in a timely manner which increases the likelihood of successful rentals.

• Collects application fees and deposits and keeps accurate records of all financial transactions

• Schedules and coordinates general maintenance and emergency repairs for property

(Novogene Corporation) Sacramento, CA Dec. 2018 – Apr. 2019 Account Specialist (Mandarin and Cantonese)

• Sorted counted and opened mail each day

• Entered all monies received in office into a compliance database

• Ensured data and data flow accuracy, and followed entry standards

• Ran reports for administrators, as requested

• Entered deposits into the software system

• Supported staff in annual financial audit and any specialized reporting audits

• Performed bank reconciliations

(Residence Inn of Cal Expo) Sacramento, CA June 2017 – Aug. 2018 Night Audit/Front Desk

• Responsible for accurately compiling reports, credit card transactions, and closing all customer accounts at the end of the business day for revenue auditing of hotel operations.

• Duties also included making reservations, group bookings, and insuring hotel guests were properly registered.

• Listened to customer concerns and complaints and helped mediate a resolution to the customers’ satisfaction and request management and or security assistance when needed.

• Organized individual and group bookings

(DoubleTree Suites of Rancho Cordova) Rancho Cordova, CA Nov. 2016 – Sep. 2017 Night Audit/Front Desk

• Responsible for accurately compiling reports, credit card transactions, and closing all customer accounts at the end of the business day for revenue auditing of hotel operations.

• Duties also included making reservations, group bookings, and insuring hotel guests were properly registered.

• Listened to customer concerns and complaints and helped mediate a resolution to the customers’ satisfaction and request management and or security assistance when needed.

• Organized individual and group bookings

(Natures Chapter) Sacramento, CA Sep. 2016 –Sep 2017 Customer Service Representative

• Responded to customer inquiries regarding orders, billing inquiries and technical problem notifications.

• Documented and escalated customer trouble reports in trouble ticketing system.

• Reviewed requests, contacted customers to clarify request and ensured all necessary information was included and routed requests to the appropriate department

(Apple Inc.) Sacramento, CA Aug. 2015 – Apr. 2016

Customer Service Representative(Mandarin and Cantonese)

• Assisted developers with questions about their app and troubleshoot their problems.

• Multitasked across systems and applications

• Analyzed and resolved a variety of complex technical issues,

• Engaged and explained step by step solutions with patience and an approach tailored to each individual customer.

• Fixed technical issues among system OS. (Mac, iTunes, iPhone.)

(Maximus via AppleOne Employment Services) Folsom, CA Feb. 2015 – May 2015 Customer Service Representative(Mandarin and Cantonese)

• Assisted seniors with enrolling in the right health care plan.

• Educated them with health care policy changes, answered all the questions that they had regarding health care options, including Medical, Medicare, HMP, PPO.

• Processed enrollment, plan changes and educate consumers.

• Recorded consumer interactions and transactions, by documenting details of inquiries, complaint resolution information in the CRM

(Budget Mobile) Sacramento, CA Sep. 2014 – Feb. 2015 Customer Service Representative

• Assisted customers with their needs and provided mobile phones to low-income families.

• Answered calls to assist customers with account information and process payments

• Managed cash and credit card transactions.

• Tactfully handled customer complaints.

• Maintained product inventories.

Education

Bachelor Degree in Human Resource Management: California State University Sacramento, CA (2012-2014) A.A Degree in Business: Sacramento City College Sacramento, CA (2011-2012) References Available Upon Request

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