Susanne Milley

330-***-****

adu12y@r.postjobfree.com

High-energy, results-focused professional offering more than 35 years of experience in senior-level leadership for customer service. Talent for forging strong relationships with key decision makers, other managers, and channel partners. Recognized for the ability to enhance business practices, increase productivity, and boost morale. Possesses extensive knowledge in health care, customer relations, administration, and other critical business activities. Core competencies include:

Account Management

Customer Service

Health Care

Data Analyst

Quality Assurance

HIPPA

Reconciliation

Medical Administration

Patient Safety

PROFESSIONAL EXPERIENCE

ST. Elizabeth Health Care Center, (1987- present) - Youngstown, OH Chart Deficiency Analyst (2004- Present)

Responsible for oversight on patient records and chart completion

Maintain physician signature log for patient services

Assign, distribute, and coordinate work duties to co-workers

Work closely with senior level management to resolve issues

Reconcile charts for inpatient, out-patient, bedded outpatients and emergency patients

Prepare files for emergency room, ambulatory and inpatient; retrieve additional files when necessary

Scan records into DCS/QCI

Index emergency room records

ST. Elizabeth Health Care Center- Youngstown, OH

Coverage for Opt Scripts (2006-2007)

Processed and retrieved opt scripts from opt departments

Point of contact for opt scripts

Sent daily correspondence to outpatient departments

Maintained overdue script records and conducted daily follow-ups ST. Elizabeth Health Care Center – Youngstown, OH

Release of Information (2004-2007)

Faxed medical records to health care facilities

Worked telephone switchboard

Oversaw department mail

Provided assistance to walk-in patience

Created and tracked patient documents, ensuring proper and accurate filing

Referred patients as needed to Risk Management or Patient Advocate services ST. Elizabeth Health Care Center- Youngstown, OH

Records Completion (2000-2004)

Monitored chart deficiencies for physicians and residents

Updated edits and deficiencies in Softmed Chart Locator

Utilized Softmed Chart Locator to ensure records were assigned to the proper locations

ST. Elizabeth Health Care Center- Youngstown, OH

Central File Clerk & Nutrition Services (1987-2000)

Maintained patient filing system

Fielded all patient and business calls

Copied, filed and transferred charts prior to release of information

Oversaw HBO Star for patient account numbers

TECHNICAL SKILLS

Software: Microsoft Office Suite, Lotus, Word Perfect, HBOC Star, Horizon, Soft Lab, Medipac/Clinipac, DCS QCI, DVI

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