CHRISTY M. BANKS

adu128@r.postjobfree.com

**** ******** **

Wichita Falls, TX 76310

940-***-****

OBJECTIVES

To obtain a full-time position that will utilize my computer knowledge, strong people skills, organizational abilities, and business experience while providing quality care to patients. To be given an opportunity to show my ability to be a fast, dedicated and passionate employee.

Skills, Knowledge Understands Medical procedures

Medical terminology knowledge

Solid Clerical and Administrative skills

Experienced working long hours in high stress environments

Thorough & excellent knowledge of office procedures, practice personnel & daily routine

Strong Customer service & problem-solving skills

Greet patients & provide/explain paperwork to complete prior to appointment

Obtain patient medical history/ Demographics

10 key data entry

Adheres to all State, Federal & HIPPA laws and guidelines

Word, Excel, Power Point

Excellent data entry

Medical Insurance Billing

10 years’ experience in Medical Front/ Business Office

Collections

Insurance coverage, benefits, co-pays, deductibles & out of pocket expenses

Great multi-tasking skills and team player

Post payments

Refund Reconciliation

Receive payments

Reconcile Payments

DOD and DHA Compliance

Third Party Collections

DOD and DHA Laws

Civilian Medical Systems

Records Administration

UBO Knowledge

EXPERIENCE

Neurological Surgery Specialist Secretary August 2022-September 2022

Answering multiple phone calls, Scheduling patient’s appointments. Canceling appointments. Customer Service. Collecting copays, Deposit of end of day. Confirming appointments for next day. Opening and closing office.

Pratt & Whitney Airflow Operator February 2022 - August 2022

Ability to read and use basic measuring instruments, Calibrate, and operate airflow equipment, adjusting of airfoils to meet requirements, Perform TPM and minor maintenance on airflow equipment. Material handling. Lifting over 50 pounds. Delivering parts to departments.

Community Health Care Center Billing/Insurance September 2021-February 2022

Customer Service, verification of individual insurance, meeting with each person in person and over the phone. Discussing with patient’s copays. Collections and posting payments. Transfer balance and collections. Verification of electronic insurance through online electronic systems. Word, excel, ten key. Working closely with office staff and providers.

Overton Ray Elementary School Burkburnett Secretary July 2021- September 2021

Registering children for class. Answering multi phone lines. Customer service, Greeting parents. Entering grades into system. Pulling records. Making copies. Using fax machine, copy machine. Entering attendance for children. Filing paperwork. Taking phone messages for teachers, and principal.

Chickasaw Nation Industries SAFB Medical Administrative Support Clerk March 2019- July 2021

Experienced medical office receptionist with over 10 years’ experience in working with clinical settings, Skilled in optimizing clinic workflows by managing patient flows, physician schedules, and patient appointments. Strong administrative skills, patient records management. Dedicated to producing positive patient outcomes and delivering exceptional customer service. Greeting patients and direct patients, visitors, and telephone calls to providers and nurse. Ordering lab work for patients. Creating provider templets for scheduling. Maintain appointment protocols. Verify patient demographics and register patients in computer and update information that is needed for patient appointments. Having patients fill out appropriate paperwork for office visit. Actively monitor and review contract obligations with civilian entities in building, insurance verifications, Third Party verifications for all patients being seen at the MDG. Initiate audits daily for all patients and any actions to track Third Party Insurance to bring revenue into medical group or be reimbursed by private insurance. Third Party Collections paperwork is filled out completely, scanned into folder and excel spreadsheet for the month is updated and completed. CHCS, AHLTA and ABACUS. Ensure and facilitate that health insurance identification and verification, claims and submissions for other insurance in CHCS, and ABACUS. Screen patients as they come into the MTF for any injury. Ensure patients fill out all appropriate paperwork for first time being seen for the injury. UBO know actively monitor and review contract obligations with civilian entities in building, insurance verifications, Third Party verifications for all patients being seen at the MDG. Initiate audits daily for all patients and any actions to track Third Party Insurance to bring revenue into medical group or be reimbursed by private insurance. Third Party Collections paperwork is filled out completely, scanned into folder and excel spreadsheet for the month is updated and completed. Consults with leadership and management on issues for any budgeting methods or identifying and use of financial t products it may cause for conflict or missed revenue. Organize data according to appropriation daily patients. Prepare training and reinforced guidelines to all front desk staff for Third Party Collections, ensuring all requirements are fulfilled according to the prescribed guidelines and notified leadership of issues, problems1. Knowledge of supply regulations, policies, procedures, techniques, and methods for requisitioning, issuing equipment and Defense Medical Logistics Standard Support (DMLSS)/Medical Dental Stock Fund. Knowledge of data entry; general office administrative and clerical procedures as well as the Defense Medical Logistics Standard Support system. Knowledge of word processing automation software functions to support office operations and produce a variety of textual documents, such as letters, reports, memos, and form letters. Skill in typing; a qualified typist is required. Ability to apply basic analytical methods and techniques to resolve complex supply problems and/or deviate from normal supply management procedures or program requirements; and to conduct extensive searches for information and to reconstruct records for complex supply transactions. Ability to communicate effectively, both orally and in writing.

Wichita Falls Gastro Billing/collection Sept 2018-March 2019

Collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems. Daily Customer Service. Meet and greet patients and work closely with patients to verify insurance, copay, deductibles. Excel spread sheet. Answering phone calls. Collections. Collecting procedure payments and following up on procedure cases prior to surgery.

United Regional Hospital Registration Representative Sept 2015-Sept 2018

Pre-Register and schedule all patient appointments for Family Practice, Internal Med, Endocrinology, Rheumatology, Orthopedic, and Neurosurgery & Urology. Maintain and update physician schedules ensuring patients are scheduled properly. Obtain patient demographic, Insurance, and other pre visit required information. Verify patient’s Insurance eligibility and benefit coverage/co pay with payer. Responsible for obtaining pre-authorizations & referral approval codes for treatments for the specialty clinics. Financial assistance and completes patient cost estimates. Screen patient calls and route messages to appropriate nurses. Performs other duties as requested or assigned.

Cherokee Nation Business Medical Administrative Support Clerk Oct 2013-Sept2015

Experienced medical office receptionist with over 10 years’ experience in working with clinical settings, Skilled in optimizing clinic workflows by managing patient flows, physician schedules, and patient appointments. Strong administrative skills, patient records management. Dedicated to producing positive patient outcomes and delivering exceptional customer service. Greeting patients and direct patients, visitors, and telephone calls to providers and nurse. Ordering lab work for patients. Creating provider templets for scheduling. Maintain appointment protocols. Verify patient demographics and register patients in computer and update information that is needed for patient appointments. Having patients fill out appropriate paperwork for office visit.

Chickasaw Nation Industries SAFB Medical Administrative Support Clerk April 2006-Oct 2013

Experienced medical office receptionist with over 10 years’ experience in working with clinical settings, Skilled in optimizing clinic workflows by managing patient flows, physician schedules, and patient appointments. Strong administrative skills, patient records management. Dedicated to producing positive patient outcomes and delivering exceptional customer service. Greeting patients and direct patients, visitors, and telephone calls to providers and nurse. Ordering lab work for patients. Creating provider templets for scheduling. Maintain appointment protocols. Verify patient demographics and register patients in computer and update information that is needed for patient appointments. Having patients fill out appropriate paperwork for office visit

Clinic of North Texas Customer Service Rep & Float Receptionist Sept 2004-April 06

Verified Insurance for all patients. Collections. Excel spreadsheet for collections, worked up accounts prior to patients coming into the clinic. Accounts receivable, bad debt review, denial management and claims review. Collect office visits co-pay & balance on patient accounts. Received & directed telephones calls, messages as well as patients/visitors. Check patients in/out of appointments & Informed Clinical staff of patient status. Collected patient forms & filed in charts. Reconciles cash funds and account receivables daily and weekly. Ensure accounting data for Civilian Medical Systems is accurate and in balance. Prepares daily patients accounts to check and balance. Accounts receivable, receives payment and transfers collections. Medical records and coping bills for civilians.

Education Rider High School May 1996

Certifications CPR 3/2021

References

Debbie Mills – 1-940-***-****

Robert Jackson – 1-940-***-****

Christiana Honig – 1-940-***-****

Jeremy Dean- 1-940-***-****

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