ALENA

BARSEKHI

adu11d@r.postjobfree.com

818-***-****

GLENDALE, CA 91201

SKILLS

A professional and highly responsible individual who has extensive in-depth experience of the banking operation system. Possessing extensive abilities from providing leadership and training to junior staff, communication with business partners, fraud detection and analysis. Have a proven record of contribution to the profitability and have various awards in customer service, customer relations and fraud prevention. I am ready to use my extensive knowledge and experience in financial field where I can be an asset in the company's growth.

EDUCATION

University of Phoenix

Pasadena, CA • 09/2010

Bachelor of Science: Criminal Justice

CERTIFICATIONS

CSU, Fullerton –Certificate, Crime and Intelligence Analysis 2010

PROFESSIONAL SUMMARY

Dynamic Quality Assurance Analyst successfully executes testing methodologies to identify gaps and make recommendations for process improvements. Leverages excellent analytical and programming skills to document and troubleshoot errors. Advanced knowledge of test case management and defect tracking tools to support test processes.

A professional and highly responsible individual who has extensive in-depth experience of the banking operation system. Possessing extensive abilities from providing leadership and training to junior staff, communication with business partners, fraud detection and analysis. Have a proven record of contribution to the profitability and have various awards in customer service, customer relations and fraud prevention. I am ready to use my extensive knowledge and experience in financial field where I can be an asset in the company's growth.

WORK HISTORY

Witt O'Brien's - Management Consultant /Quality Assurance Analyst

California City • 01/2021 - Current

· Evaluated current processes to develop improvement plans.

· Produced detailed and relevant reports for use in making business decisions.

· Compiled research data and gave professional presentations highlighting finds and recommended optimizations.

· Reviewed internal systems and organized training plans to address areas in need of improvement.

· Developed and maintained quality assurance procedure documentation.

· Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

· Inspected, verified and documented quantified characteristics of finished goods by comparing against customer specifications and company quality standards.

· Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.

· Rhode Island ERAP Program

Originally started as QC reviewing tenant application for rental assistance. Moved into the QA role and currently reviewing recertifications. Labeled as high producer and top performer.

· Texas ERAP Program

Worked Texas project as QC, QA, and Draw approver. One of three Rhode Island employees pulled to Texas full – time as a high producer. Reviewed applications and applied applicable law and policies to approve Texas residents for rental assistance.

Turner, Warren, Hwang & Conrad - Auditor/Senior Compliance Officer

Burbank, CA • 09/2019 - 12/2020

Responsible for ensuring that the organization has developed an appropriate BSA AML Audit program and that the program is adequately maintained.

Complete interim testing of various BSA requirements, and then annually, financial institutions are required to complete an independent review of their BSA program.

Completion of a BSA/OFAC risk assessment to determine the adequacy of the monitoring and control processes pertinent to BSA and to OFAC sanctions, including determining the organization's risk profile.

Conduct Audit fieldwork using appropriate auditing methodologies and data analysis, performing audit test, preparing appropriate work papers developing audit recommendations and reviewing them with appropriate management.

Develop draft audit reports by identifying and gathering support for potential issues, recommending value-added solutions; monitoring compliance issues and concerns.

City National Bank - Anti Money Laundering Investigator

Los Angeles, CA • 01/2017 - 08/2019

Responsible for researching, analyzing, and resolving suspicious activity, account record and/or transactions involving potential money laundering, terrorist funding and/or structuring in accordance with the Bank Secrecy Act.

Assist BSA staff in periodic Anti-Money Laundering program monitoring and conducting Enhance Due Diligence on High Risk and Related account.

Prepares Suspicious Activity Report (SAR) and prepare data for submission for FinCEN. Able to manage an assigned caseload adhering to established deadline to meet regulatory requirements while maintaining return ration standards set in the unit.

Able to perform investigation on clients that involve multiple relationships, cash intensive clients including but not limited to higher risk industry types such as investment advisors, broker dealers, monitoring compliance issues and concerns;

Perform compliance audits on high-risk accounts

FAR EAST NATIONAL Bank - Anti Money Laundering Investigator

Los Angeles, CA • 04/2016 - 12/2016

Customer Identification and verification, customer screening, and adverse Media Search.

Customer Due Diligence (CDD)-assist in assigning each customer a risk rating reflecting the level of financial rime risks presented by that customer based on information gathered during the customer identification and CDD processes.

Enhanced Due Diligence (EDD) and specialized Due Diligence if applicable.

Responsible for understanding new and existing BSA/AML/OFAC Regulations and applying this knowledge to enhancing current Supervisory Policy and Procedures.

Report and escalates as necessary to managements and promote cultural awareness of risk management practices.

Responsible for monitoring customer account activity to identified suspicious activities and reports it on suspicious Activity Report (SAR) to FinCEN. Investigate and clear or report potential OFAC hits. Monitor high risk products, services, customers, and involved entities as assigned.

Investigate suspicious activities on high and medium risk account, and on Alerts as assigned. Create investigation case files, prepares, and submit for approval suspicious activity report (SAR) within regulatory deadline.

Keep client KYC information current Parents with KYC &Relationship Management teams to identify what information is available in the Bank prior to making client outreach when information not already shared by client with SVB, contacts client when Bank requires client to provide updated KYC information communicates to clients KYC, tracks receipt of required data and /or documents; monitoring compliance issues and concerns; reviews received data/documents to ensure information shared meet regulatory requirements.

Western Union - Compliance Officer

Los Angeles, CA • 09/2013 - 05/2016

Analyzing and reporting of suspicious transactions; Providing training to the employees of Western Union entity and, investigating questionable transaction patterns as may be escalated; Provides AML Compliance support to agents of Western Union and its affiliates to build programs in compliance with the Bank Secrecy Act, USA Patriot Act, Dodd-Frank, CFPB and other anti-money laundering laws as they apply to Money Services Businesses in the assigned country(s); Evaluates internal controls and anti-money laundering compliance programs for agents through transaction analyses, compliance reviews and training sessions.

Prepare and audit reports by evaluating result of review to identify reportable findings on compliance gaps and make a recommendation in complex situation.

Reviewing agents' transaction, detect possible Money Laundry or terrorist financing activities.

Process and ensure accuracy of related forms and filings completed by the Western Union agents such as a CTR and SAR.

Conduct physical security audit at every Western Union location.

LANGUAGES

Armenian

Native or Bilingual

Persian

Native or Bilingual

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