Teacher/Reservations Agent

Cynthia Douglas

505-***-**** ***********@*****.*** Rio Rancho, NM 87124

Summary

I am highly-motivated with a desire to take on new challenges. Because of my ability to get others excited, I was able to talk 25 friends into joining me on a cruise to Italy and Greece in 2024. I have a strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Since retiring I have continued to learn new computer skills, took up playing an instrument, and started to crochet and paint. I love to travel and plan vacations. In the past few years I have planned a month long vacation for my husband and me to Thailand, Australia, New Zealand, and Haiti and have also planned trips to Iceland and Switzerland for a friend and myself.

Skills

Upselling Proficiency

Telephone Reception

Travel Sales

Travel Reservations

Able to communicate with patience

Good computer skills

Experience

Teacher

Rio Rancho Public Schools Rio Rancho, NM Aug 1994-Jan 2015

Planned and implemented lessons using various teaching strategies to meet diverse student needs.

Eastern Airlines Reservations

Eastern Airlines Miami, FL Nov 1975-Dec 1986

Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Assisted customers via phone by booking fights, providing confirmations, answering questions and offering general information.

Education and Training

Master of Arts: Curriculum and Instruction

Highlands University Rio Rancho, NM May 2006

Bachelor of Arts: Elementary Education

University of New Mexico Albuquerque, NM May 1973

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