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Bedford, MA

**/**** ** **/****

North Reading, MA

AUDRA PHANEUF

Summary

Energetic personality with many years of experience working closely with diversified groups of individuals. Cheerful when greeting patrons, serving items and handling special requests. Quick-thinking and efficient when serving and assisting many people at one time. motivated and teamwork-oriented, and responsible. Significant experiences in customer service.

Experience

Hospitality Specialist

DoubleTree Hotel

Worked with clients to coordinate details of special functions to ensure events ran smoothly. Provided highest quality customer service standards by anticipating customer needs. Provided friendly attentive service to guests, clarifying any customer issues or concerns. Designed custom private function and banquet packages to accommodate groups of up to, including business dinners, sales presentations, club meetings, weddings and charity events. Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories. Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.

Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning. Checked menus to verify current selection availability and cleanliness. Answered phones politely and promptly, accurately recording and confirming reservations. Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to supervisor immediately.

Refilled service bins with napkins, straws and items to keep fully stocked. Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly. Served food to over 200 customers per functions.

Receptionist

Paychex Inc.

Provided information to callers and drafted office emails. Provided administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.

Managed and anticipated clerical needs of company employees, including copying, faxing and file management.

Generated shipment invoices, prepared packages and set up courier deliveries for customers. Gathered, sorted, distributed and sent mail and packages. Received incoming packages and mail, dispersed parcels and shipped outgoing items for team of Payroll specialist and Management [Job Title]s.

Sorted incoming mail and directed to correct personnel each day. Answered and directed incoming calls using multi-line telephone system. Took accurate messages for staff and management to facilitate open and speedy communication. Responded to telephone inquiries from clients and Payroll Specialist well as Management and delivered information to clients.

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account- related questions.

Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.

Chelmsford, USA-MA 01824 C: 978-***-**** adu0ym@r.postjobfree.com 10/2016 to 05/2017

Woburn, MA

09/2015 to 10/2017

Tewksbury, MA

Pomona, CA

Greeted visitors, assessed needs and directed to appropriate personnel. Met incoming customers with professional approach and provided friendly, knowledgeable assistance. Paraprofessional Educator

Woburn Public School

Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans. Promoted student learning by providing individualized and small group support to reinforce classroom topics.

Conducted special assessments and tutoring sessions to support individual student needs. Tutored and supported students individually and in groups of up to by reteaching and reviewing lesson concepts and .

Supervised students and maintained security throughout school buildings and on field trips. Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.

Provided students with personalized educational, behavioral and emotional support. Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.

Utilized curriculum with life-based approach.

Maintained focused, inclusive and supportive learning environments. Evaluated individual student needs, including academic and social situations to address challenges and goals.

Complied with instructor-developed IEPs and made informed recommendations for adjustments. Monitored students in class, hallways and lunch room to supervise, enforce rules and support lead teacher. Arranged and led activities for students, including learning centers and specials including Gym. Paraprofessional Educator

Tewksbury Public Schools

Complied with instructor-developed IEPs and made informed recommendations for adjustments. Utilized curriculum with life-based approach.

Illustrated an in-depth understanding of evidence-based techniques used to foster academic progress, social inclusion and critical thinking.

Prepared visual aids, equipment and classroom displays. Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.

Prepared lesson materials and visual aids to reinforce lesson concepts. Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.

Distributed classroom materials and supplies such as pencils, paper and art materials. Provided students with personalized educational, behavioral and emotional support. Maintained focused, inclusive and supportive learning environments. Distributed and collected tests and homework to collate and prepare for grading. Cleaned and organized classrooms, materials, and supplies for maximum efficiency. Conducted special assessments and tutoring sessions to support individual student needs. Kept over 2 of the students safe in classroom and outside environments. Tutored and supported students individually and in groups of up to them 2 by reteaching and reviewing lesson concepts and understanding what is expected and remind them when it is due.. Monitored students in class, hallways and assemblies to supervise, enforce rules and support lead teacher.

Provided classroom support throughout planned instruction and individual lessons. Supervised students and maintained security throughout school buildings and on field trips. Education and Training

Some College (No Degree)

Northwest Community College