DARLENE MCDONALD

**** *. **** ****** *** *

Glendale, AZ

Phone: 480-***-****

adu0yk@r.postjobfree.com

adu0yk@r.postjobfree.com

To obtain a position in which I can incorporate my training, and extensive experience as a compassionate caregiver, medication teq, behavioral health, healthcare. Skills are utilized towards time management and coordination of activities for the lives of elderly clients and their families in an organized manner. Experienced in the field of family mediation, I find that communication to meet the needs of both clients and their families, phacisicans, and pharmacey.

General Highlights:

Assisted Living and Comprehensive personal care in the following cases included:

• Data entry, word processing • Confidentiality, Positive Teaching Strategies, Behavior Plans • PRC/HRC Committees • Transferring patient from bed to wheelchair, to auto, to shower, to pool, etc., including Hoyer lift transfers • Supported walking, driving and wheelchair transportation, including electric-lift equipped vans • Personal hygiene, including assisted bathing and dressing • Range of motion, physical therapy and exercise programs for the disabled • Household duties including cooking, shopping, maintenance and property 1management • Research (including internet searches) on current available therapies and programs • Accounts payable and receivable academic and computer skills tutoring • Wound Care • Colostomy Bag • PICC Line • Gastrostomy • Feeding Tube • Wound Vac • Hoyer Lift & Seara Lift • Gate Belt • Transfer Board • Medication

Administration Education Mission High School Experience 8 years Programs Microsoft Word

McDonaldD-2015.docx [manually enter date here-do not delete automatic date] 10/18/2019

Certified Basic First Aid Course and AED, Training Center: Abil #029292 NCS First Aid Course, Training Center: Abil #571793 Adult/Child CPR Course, Training Center: Abil #175332 NSC CPR Course, Training Center: Abil #576164 2State of Arizona Caregiver Certification #AZ02731

Companies:

Consumer Cellular

June 2021 - June 2022

Customer Service Specialist

• Interacted with +80 customers per day with a polite and respectful customer service as we personalized their detailed accounts and insuring they are fully satisfied

• Memorized the companies products and services in order to give the customers th best service possible in answering the customers questions quickly, efficiently and increase upsales

• Collected customer service data and entered in our software to ensure correct information

• Mentored and trained new employees which I helped them with customer service entry, customer service script recitation and conflict solutions

• Proficient in using various platforms such as: Zoom, Hangouts, Skype also able to communicate with other various communication channel

• worked from home

Arbor Ridges:

February 2020 -August 2020

Medication Technician

Clean and sterilize equipment

• Draw blood, Apply dressings, Writing up reports, safety regulations, and preventative maintenance plans. Inspecting, analyzing, and troubleshooting systems and equipment. Medication administration, charting, ordering medication refills, setting Dr appointments, setting transportation, wound care and vital's.

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• Ability to use complex medical equipment

• Strong analytical thinking skills

• Great bedside manner

• Detail orientated

• Strong interpersonal, verbal, and written communication skill's

Mckesson

October 2020 – November 2020

Insurance specialist:

• Monitors delinquent accounts and performs colections duties of national patient assistnace programs that provide financial assistance for oncology care

• Provide prior authorization assistance as well as claim assistance, including billing and coding instructions, to physicians and/or office staff

• Works to develop existing processes by recommending process improvements

• Monitors deliquent accounts and performs collection duties for accounts receiving assistance from national patient assistance program

• Manages and records client and carrier communications in workflow system to ensure timely follow up and review by client team

• Work with co-workers to resolve insurance payment and billing errors

• To help manae the tranistion from execution-oriented setup to a wealth management paragign, and no ensure seamless front office deal processing

Skills:

• Strong mathematical skills

• Abililty to follow oral and written instructions and directions

• Knowledge of spreadsheet software and ability to use word processing software

• Strong and well develop customer service skills

• Ability to resolve interpersonal conflict and communications

• Strong written and verbal communication skills

• Strong ability to communicate effectively in writing and orally

• Ability to self-initiate and work dependently ithout close supervision

• Ability to work under pressure and with strict deadlines

• Excelelent organizational, analytical and problem-solving skills

Arnold’s Assistant Living

June 2017 – Sept. 2019

Medication administration, daily AD’s, patient care and charting skills experience as a caregiver/med tech. compassionate and technically skilled in attending to patients in diverse health care settings certified current caregiving, C.P.R., first aid, article 9, caregiving. Experienced carrying out duties such as: using Hoyer lifts, sera lifts, gate belt, bond transfers, bed pan changes, diapering, emptying drainage bags, bathing, transferring vowel care. Providing care and medication admiration, appointments, transportations, team collaborations, preserve patient’s dignity and minimizing discomfort. With people that have traumatic brain injuries and scoliosis, bed bound, quadriplegics and quads.

Immanuel's Campus of Care

December 2016 to June 2017

My responsibilities consist of patient care and safety vital signs and patient monitoring medication administration privacy/HIPAA regulations patient advocacy and support. Challenging skills gained through 6 years of experience as a caregiver/med tech. Experienced with young children with behavior issues, adults with behavior issues, Alzheimer’s, dementia, long term care assisting living, spiral cord and brain injuries.

Arnold’s Assistant Living

August 2015 to December 2016

Some of my responsibilities is provide reliable service as a focused caregiving/med tech with excellent patient care and charting skills gained through 5 years of experience as a caregiver/med tech. compassionate and technically skilled in attending to patients in diverse 3health care settings certified current caregiving, C.P.R., first aid, article 9, caregiving. Experienced carrying out duties such as: using Hoyer lifts, seara lifts, gate belt, bond transfers, bed pan changes, diapering, emptying drainage bags, bathing, transferring vowel McDonaldD-2015.docx [manually enter date here-do not delete automatic date] 10/18/2019 3 care. Providing care and medication admiration, appointments, transportations, team collaborations, preserve patient’s dignity and minimizing discomfort.

Dismal Social Services

February 2013 to September 2014

My responsibility in my current position as a caregiver is to take care of 5-year-old male with multiple operations, he is disabled do to health complications one of my tasks is feeding him thru a feeding tube. His abilities to perform in every day of life are depended on me to assist him in daily goals and to achieve independence.

Blue Thumb Services

May 2012 to August 2012

As a responsible companion/caregiver, my client was a 6yr old male with Autism and seconday diagnosis of Attention Deficit Hyperactivity Disorder (ADHD). My client needed much needed attention in estabishing a routing for everything day life, such as the basics. Some of the basics implied in being able to use the facilities without any accidents, learn and understands PECS to be able to recognice pictures. Other execerses also included being able to be able to recgonize when taking things and being able to returning to it place, teaching them alphabets and numbers and knowing what follows it by asking. Learning how to be avle to take a shower and dress himself.

Curtifications:

Pharmacology, Medication and treatment administration, mental health, behavioral health, psychatric health technician, Nationally Certified parenteral Injectables Specialist, Assisted living certified caregiver, Fingerprint Clearance Card.

Reference:

Christian chavez 623-***-****

Yosilin Quintania 480-***-****

Juan Isidoro: 623-***-****

Maria Cervantes: 623-***-****

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