Customer Service/Medical Billing in training

CHERYL VANALSTINE

Addison, NY ***** · 518-***-****

************.**@*****.***

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

EXPERIENCE

08/2012 – 08/2019

WAITRESS, Rich’s Lakeside LLC.

Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Used cash registers and credit card machines to cash out customers.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Checked identification for minimum age for sale of alcoholic beverages.

EDUCATION

JUNE 2001

HIGHSCHOOL DIPLOMA, C-PP West high school

OCTOBER 2021

DIPLOMA/MEDICAL BILLING & CODING, bryant & stratton college

Continuing education in Medical Billing & Coding

SKILLS

Guest relations management

Point of sale operation

Accurate Cash Handling

Upselling techniques

Excellent customer service skills

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