Jean H Guignard

*** *********** **

Fayetteville NC 28314

Tel# 479-***-****

adu0yf@r.postjobfree.com

SUMMARY

Proven leadership, operational excellence, and organizational development skills as well as a thorough understanding of the "Work from Home Inbound Customer Service " business.

Multi-task-oriented team player who will put you at ease of your own home provided services. Helping customers and providing and serving the best service possible.

STRENGTHS AND AREAS OF INTEREST

Skilled in handling telecommunications equipment and effectively resolve customer issues.

Experienced leader .

Recognized for ability to lead and demonstrate initiative and resourcefulness.

PROFESSIONAL EXPERIENCES

Warehouse Manager

A&M Trucking and Deliveries Aug 2011- Present

● Directly supervise and coordinate activities of transportation, vehicle operators, and helpers

● Installation Plan work assignments and equipment allocations to meet transportation,

operations or production goals.

● Maintain or verify records of time, materials, expenditures, or crew activities

Ironwork, Installation

Rightech Inc. Sep-2013-Dec-2015

● Provided installation of Fios equipment such as, DMX, OLT, Adtran, and Lamda.

● Installation and removal of batteries (GU45), also performed contract work with “CBM USA”,” ANS” and “Enersys,” installation groups f or Verizon within Tri-state area.

● Install terminate pull and stitch CAT 5, CAT 6, LC SC fiber Ethernet cables and power

cables.

Night Manager

White Glove Services Aug-2011- Present

● Set up truck routes for delivery, prepare truck manifest nightly.

● Check and coordinate maintenance for trucks.

● Driving, loading and unloading of trucks and trailers, fueling and preparing

operational tools for daily usage.

Switch Analyst- Technician

Telco-Group Inc- STI Prepaid LLC Sep 2006-Dec 2010

Switch & NTS Technician

IAS TELECOMMUNICATION - Hollywood, Florida Jul 2005 - Oct 2005

● Provisioned equipment and components for orders and disconnections at provider of callback services.

● Request Direct Inward Dialing (DID) services and Dialed Number Identification Services (DNIS) numbers, setting up capability to accept configurations remotely

from carriers.

Key Achievements:

* Facilitated central office connectivity, monitoring and maintaining tandem switches for

specialty telecommunications exchange (STX) capability.

NTS Technical Manager/ Switch Technician /NTS Database Administrator

ORION TELECOMMUNICATIONS CORPORATION - Bayside, New York 1999 - 2004

Wholesale, Office & Training Supervisor / Cargo Agent & Ramp Clerk

AMR SERVICES/JFK INTERNATIONAL AIRPORT - New York, NY 1994 - 1999

* Key Achievements:

* Championed ISO2000 certification efforts, assisting to train personnel and standardize

procedures.

* Conducted training for cargo and ramp agents, in inbound/outbound flight documentation

along with cargo handling.

EDUCATION AND TRAINING

Electrical Engineering Studies

DEVRY TECHNICAL INSTITUTE - Woodbridge, New Jersey

Professional Development

NACT Advanced Training Certification Course (2000)

NTS 2000 Operating System ~ STX Switching Platform Operating System

Honorable Discharge with the United States Army

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