Room Attendant Customer Service

JANICE WRIGHT

Bethel Town, Discovery Bay, St Ann · 1-876-***-****

********************@*****.***

Cleaning professional with 300 hours of experience in hospitality. Skilled at independently making beds, handling all types of cleaning including floors, bathrooms and work areas. Learns quickly on the job and able to multitask with ease.

EXPERIENCE

JAN2022 – AUGUST2022

ROOM ATTENDANT, Cardiff Hotel and Spa

Greet guests and respond to the queries

Change bed linen and making beds

Replace used towels and other bathroom amenities

Sweep and mop the floor

Vacuum carpet

Dust and polish furniture

Empty trash containers and ashtrays

Restock beverage and food items in the minibar

Clean public areas like corridors

Report any technical issues and any maintenance need

Update the status of the guest room on the assignment sheet

Return and restock cleaning cart at shift end

Follow hotel security guidelines

Help guests retrieve lost items Serving guest food and non-alcoholic beverages set up/ breakdown of tables, prepare tables with glassware and silverware for functions

EDUCATION

ITSEPT. 2021 – AUGUST 2022

HOUSEKEEPING AND LINEN ROOM ATTENDANT LVL 2 CERTIFICATE, cardiff hospitality college

FEB-2022

TEAM JAMAICA CERTIFICATE, Tourism Product Development Company Ltd

MARCH-2022

BASIC FIRST AID AND CPR. (HEART COLLEGE OF HOSPITALITY SERVICES)

MAY-2009

st andrew technical high SCHOOL

SKILLS

Sanitation maintenance

Health and Safety Management

Spot and stain removal

Customer service

Conversational Spanish

Preparing non-alcoholic beverages

Working with colleagues

Equipment cleaning

Relationship development

Bartending

Banquet/function server

Waitress

Bed making

Towel folding

Handling Guest complaints

Basic First aid/ CPR includes

ACTIVITIES

Serving and preparing non-alcoholic beverages, taking orders, serving food items, interacting with guest, maintaining food safety, working with colleagues, stain removal, repair and recycling linens washing dirty linen, collecting dirty linens, issuing linen and other room amenities to room attendants

stocking trolley, prepare worksheet, prepare guestrooms, sanitize public bathrooms, tables, seats and doors, cleaning offices etc.

Certificates/ Achievements

Basic Spanish certificate

Lvl2 Housekeeping and Linen-room attendant

Stage 2 City and Guilds Mathematics(Distinction)

Stage 3 City and Guilds English (reading and writing) merit

Stage 3 City and Guilds English (listening and speaking) merit

Basic First Aid and CPR certificate

Level 1 Team Jamaica certificate

Level 1 Banquet/function server

References available upon request

Contact this candidate