Salesforce Developer Team Member
Resume:
Professional Summary:
*+ years of experience in salesforce.com CRM platform both as Developer and Administrator along with web technologies.
Involved in various stages of Software Development Life Cycle (SDLC) including analysis and development of application using salesforce.com CRM, Force.com platform as an administrator and developer.
Good knowledge on Apex development in creating custom objects, custom tabs, Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions.
Hands on working experience in Role Hierarchy, Custom Profiles and public Groups creation and user management.
Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.
Experience with Classic and Lightning User Interface
Having salesforce support and on call experience.
Having experience with single sign on using ping identity.
Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports, Single Sign On and various other components as per the client and application requirements.
Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process.
Coordinated and transferred knowledge to the offshore team.
Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
Education:
Master’s in Computer Application from Osmania University, India.
Bachelors in Computer science from Osmania University, India.
Sales Force Certifications:
Salesforce Certified Platform Developer I
Salesforce Certified Administrator
Service Cloud Consultant
Platform App Builder
Professional Experience:
Verizon, Tampa, FL Jan 2020 – Till Date
Salesforce Developer/Administrator
Responsibilities:
Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
Created various Profiles, Roles, and Page Layouts and Configured the permissions based on the organization hierarchy requirements.
Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.
Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.
Created Workflow rules and defined related tasks, email alerts, and field updates.
Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
Created email templates and inbound emails using Visual Force for clients and customers.
Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.
Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
Implementation of Cast Iron for loading the data.
Developed business documents for Salesforce.com Custom objects.
Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
Provided the training to Business users about the system.
Environment: Salesforce.com, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.
Tower Hill Insurance, Gainesville, FL Jun 17 – Dec 19
Salesforce Consultant
Responsibilities:
Performed the role of Salesforce.com Developer and Administrator in the organization.
Collaborated in requirement gathering, business analysis, for salesforce.com implementation.
Successfully developed the program plan within the estimated time, effort and quality goals.
Participated on translating and documentation of business requirements into functional requirements.
Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
Implemented Customer Portal for various business requirements.
Worked on Eclipse IDE with force.com platform for writing business logic in Apex Programming language.
Developed cloud computing application using Force.com, Visualforce and Apex Languages.
Proficient in creating Apex Triggers, Apex classes, Visual force Pages, App Exchange Package & Custom Application, Sandbox data loading and Web services API for implementing web services in the application for access to data from different users.
Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.
Created templates using CSS, approval processes, approval page layouts and defined approval actions on them to automate the processes.
Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
Exported data from legacy system and imported into SFDC through Apex data loader.
Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update via Informatica cloud.
Created detailed data mapping document for integrating various systems with Salesforce.com.
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Worked on Analytical Snapshots for weekly trend reports.
Demonstrated knowledge of XML, SQL, HTTP/HTTPS and EAS processes and understood the different SaaS development processes and methodologies.
Worked with custom Reports and report generation.
Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).
Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.
UnitedHealth Group, Minneapolis, MN April 2016 – May 2017
Salesforce Consultant
Client: UnitedHealth Group is a diversified managed health care company headquartered in Minneapolis, MN. UnitedHealth Group is the parent of United HealthCare, a large health insurer in United States. UHG needed a cloud based database and accommodate new business requirements from Sales domain into Salesforce as an enhancement.
Responsibilities:
Worked closely with the project design team and the project business team to address the business and functional requirements defined for the Salesforce MDM Integration Project.
Managed Off-shore team Explained and gave the work to Off-shore team.
Involved in developing High level documents and Design Level Documents for Salesforce MDM Integration Project.
Involved in System design meetings and gave the SFDC demo to the Business.
Designed, and Implementing the Custom Business objects, Entity-Relationship data model, Page layouts, Custom tabs, Components to suit to the needs of the application.
Developed Cast Iron orchestrations that are used to synchronize data between Salesforce.com, database and web service endpoints.
Involved in Data Mapping and Migration of data between legacy systems and Salesforce.com Objects and fields.
Developed Visual Force pages and Apex controllers for displaying related data from parent objects and child objects.
Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
Developing several Custom Reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
Customized Dashboards to provide daily forecasts and track opportunities, deal registrations and customer engagement.
Provided ongoing Salesforce.com maintenance and administration services. Including periodic data cleansing, custom objects and workflows.
Provided support on Salesforce.com &Cast Iron Production Issues.
Responsible for all the activities related to configuring and scheduling Cast Iron Orchestrtions.
Implemented Salesforce for Outlook for integrating Salesforce with Outlook.
Using the sandbox for unit testing and assisted Business Users in CRM Deployment validation testing.
Created supporting documentation for application development tasks that includes Cast Iron orchestrations and Salesforce.com customizations.
Environment: Salesforce.com, Cast Iron, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Outlook Integration, Data Loader, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.
Hyundai Capital America, Irvine, CA May 2015– April 2016
Salesforce Consultant
Client: Hyundai Capital America, headquartered in Irvine, CA, is a captive auto finance company providing auto lending solutions and financial products tailored to meet the needs of customers, both individuals and businesses. HCA needed to accommodate new business requirements from Sales domain into Salesforce as an enhancement.
Responsibilities:
Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
Interacted with various business user groups for gathering the requirements.
Implemented Strategic Planning and Phone Sync for IVR and Document Automation modules
Provided consulting inputs on Territory management, IOD load time reduction, User adoption dashboards and Chatter, iPhone & iPad installation.
Created user Roles and Profiles and given them Security controls and shared settings.
Customized tab worked with various standard objects like Accounts, Contacts, Leads, and Campaigns, Cases.
Developed Visualforce pages, controllers for goal setting and performance evaluation
Wrote Apex batches, test methods to build synchronization of phone field with master database
Wrote Apex triggers to automate sharing settings for additional visibility to certain groups
Coordinated integration tests with various groups and generated/documented test cases and deployment plans
Developed workflow rules for various tasks, field updates and Email alerts as per the requirement.
Developed Approval process for the application by implementing custom formulas in different stages of approval.
Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
Worked with various AppExchange vendors(Conga, Exari, S-Drive) to ensure successful incorporation of external applications
Administration of Informatica on Demand through task/schedule creation, connection/agents configuration.
Administration of Salesforce through user management, security management, object customization
Reporting and Dashboard setup based on Sales Planning requirements for two business divisions and executives
Production support for Informatica on Demand and Salesforce modules implemented
Implemented Salesforce Outlook and Mobile Lite for District Finance Managers
Used the sandbox for testing and migrated the code to the deployment instance after testing.
Generated Technical design documents for all development modules
Environment: Salesforce.com, Daybreak, EDW (Enterprise Data Warehouse), Apex Language, Visual Force (Pages, Component & Controllers), AppExchange (Conga, Exari, S-Drive), Workflow & Approvals, Custom Objects, Page Layouts, Sandbox data loading, Email Services, Security Controls, Eclipse IDE Plug-in, ETL Tool (Informatica on Demand), Reports, Dashboards, Sandbox
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