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Resume:
Tradavion Spencer
Dallas, Texas, *****
adu0xp@r.postjobfree.com
Dear Hiring Manager,
While searching for new employment, I found an opening in your company that is needing Customer Service or Customer Support. Most of my work skills that I have acquired over the years, are in the customer service field. Taking the skills that I have learned from my previous employers; I could apply those to this new role. As a highly competent Customer Service worker, I would bring a proactive, motivated, and detailed-oriented attitude to this role. In my previous role, I oversee and maintain benefit records for Walmart associates, while also managing and handling escalated cases, sent from not only just our in-house benefits team but from other service providers as well. I carry a unique set of problem-solving skills, and work well with group and/or individual projects. Thus, allowing me room to adapt to my environment and mastering all task at hand. Additionally, I have expertise in:
• Microsoft Office
• Data Entry
• Kronos/UKG
• Credit Card Payments
• Fraud
• Medical Billing & Coding
• Enrollment Processing
• Claims
• Surgery Authorizations
• Pharmacy
• Medical Billing & Coding
• Appointment Authorizations
• Doctor Authorizations
• Cash handling
• Creating an inventory of business and customer needs
• Creating a weekly planner for individual and team goals I am an ambitious self-starter, who excels in recognizing concerns of customers and resolving all concerns in a timely, friendly manner. I go above and beyond to meet clients and customers expectations, which I would consider a personal daily goal of mine. I am deeply familiar with Microsoft Office but can also quickly adapt to new business programs.
Humbly stating that, as a part of me joining this company, I would hope to help increase your clientele and overall grow the company’s revenue. My resume is attached to this letter, and I look forward to hearing from you soon regarding discussing this position even further. Thank you for your time and kind consideration
Sincerely,
Tradavion Spencer
Tradavion Spencer
Dallas, Texas, 75214
adu0xp@r.postjobfree.com
Profile
Motivated worker with 6+ years of sales/retail and customer service experience. Independent worker with high energy, and excellent communication skills. Reliable, can also work well in a team environment.
● Efficient
● Service-minded
● Accurate
● Multi-tasker
● Persuasive communicator
Education
● Whitehouse High School 2014-2017
Experience
Sykes/ SITEL (Capitol One)- Customer Service Representative December 2022- Present Remote
• Assisted customers with their credit card information.
• Updated customers on their credit limit, dispute fraudulent charges, activated credit cards, etc.
• Connect with customers banks to verify transactions. AWL – Customer Service Rep December 2022- Present
Remote
• Assist customers with finding insurance providers. Looking for Auto, Home, and Health coverage quotes.
• Enroll customers in new plans, find gaps in their coverages, connect a few customers with different insurance agencies.
• Worked with Allstate, Progressive, and State farm to grow company clientele by connecting customers with the licensed agent.
Walmart - People Services Representative/Benefits Specialist July 2021-November 2022 Remote
• Assist Walmart associates with their benefits, adjust PTO balances, and assist with paycheck information.
• Work with Walmart associates and their providers to help find doctors, dentist, and other caregivers in that specific arear.
• Assisted with Spanish speaking associates.
• Enroll and Process payments on associates’ behalf. Tradavion Spencer
Dallas, Texas, 75214
adu0xp@r.postjobfree.com
Tom Thumb – Stocking Associate Feb 2021- June 2021 Dallas, Tx
• Arrange and rearrange sales floor and backroom.
• Cross trained in different areas of the store which included, helping in the deli, cashiering, and helping in the floral department.
• Ordering new items and stocking them accordingly. Internships
Tyler Junior College – The Drumbeat Jan 2020- March 2020 Tyler, Tx
• Helped students come up with news stories for the school.
• Checked out cameras to students and other faculty members.
• Ran small errands around the school for the communications department.
Contact this candidate