Sofia Calvin

Phone: 617-***-**** Email: adu0ui@r.postjobfree.com

SUMMARY:

Accomplished Account Executive passionate about sales and customer service. 10+ years of experience in the sales environment with a proven track record for increasing profits, exceeding quotas and managing detailed customer accounts. Exceptional communication skills with the ability to train and lead new sales personnel. COMPUTER SKILLS:

Proficient in Microsoft Office Suite, Salesforce, Google Documents, Amadeus & Galileo GDS WORK EXPERIENCE:

Grand Circle Corporation - Boston, MA

7/2022 - Present

Remote Part-Time Travel Sales Consultant

• Deliver an excellent experience to our travelers to drive customer loyalty and referrals

• Personalize air reservations at the point of sale using GDS (Amadeus, Sabre) systems

• Meet and exceed individual sales and quality goals while selling Grand Circle products and services

• Communicate all required information to our travelers, including the details of our products and policies

• Drive to individually compete while still being a positive team player

• Overcome traveler’s objections

Constant Contact - Waltham, MA

11/2020 - 7/2021

Sales Consultant

● High volume of outbound calls converting warm leads into paying customer

● Inspire Small Business Owners all over the country to grow their business w/ our ever-growing suite of Email Marketing Solutions

● Conduct needs analysis to determine how to best help prospects based on their needs and marketing challenges

● Close business with new customers daily

Audley Travel – Boston, MA

2/2019 – 4/2020

Country Sales Specialist, Italy

● Provide personalized and consultative service to high-touch clientele in designing and executing customized travel packages

● Support clients in the life cycle of the planning process, active travel, and post-trip with timely and effective follow-up

● Maintain over 90% “Good” or “Excellent” in Client Satisfaction Questionnaires while meeting sales expectations

● Generate repeat and recommended business from post-trip follow-up and maximizing future sales opportunities

● Ensure all clients return home having had a trip that exceeded their expectations, which motivated them to return as clients again.

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Goji Insurance – Boston, MA

8/2017 – 8/2018

Licensed Insurance Sales Consultant

● Ensure a positive customer experience by educating and consulting customers on their personal risk and their best coverage option

● Positively represent over a dozen carriers by advising customers on rates and coverage options.

● Expert on over 25+ insurance products across several carriers Mineral Tree AP - Cambridge, MA

1/2015 – 6/2017

Regional Account Executive

● Developed professional relationships and networks with prospective and existing customers via online databases, outbound calling, and cold calling to educate and offer the benefits of services such as SaaS Accounts Payable automated solution and other technical products

● Assisted marketing team in formulating, directing, and coordinating marketing plans, campaigns, and policies

● Collaborated and provided feedback to marketing and sales managers based on established objectives, sales targets, and market characteristics to increase the effectiveness of sales and marketing campaigns.

● Created a superior prospect experience that set the stage for future sales by navigating to key C-Level and senior management decision-makers, identifying needs, generating interest, qualifying and closing on appointment Payment Systems- Los Angeles, CA

1/2012 – 1/ 2015

Senior Account Executive

● Responsible for traveling around the country utilizing a consultative sales approach to offer prospective companies safe and secure solutions for handling electronic transactions, including credit card processing, check systems, ATMs, mobile/wireless processing, gift cards, reward cards, e-commerce, POS systems, and cash advances

● Required to work independently to determine customers’ needs and sell services that address those needs, and work as part of a team including Sales Director, Underwriting, and Tech Support to attain sales targets and reach goals; Responsible for possessing strong communication, listening, presentation, networking, and cold calling skills.

EDUCATION:

Roxbury Community College – Boston, MA 5/2017

Successful Women in Clean Energy Program (SWICE)

Catherine Hinds Institute of Esthetics – Woburn, MA 6/2002 Emerson College – Boston, MA 1998- 2001

Coursework toward Bachelor of Arts in English

CERTIFICATIONS:

ACT National Career Readiness Certificate at the Silver Level. #WY02CMG6735H Roots of Success: Environmental Literacy Curriculum Certificate Page 2 of 3

Massachusetts Clean Energy Center S.W.I.C.E Program LANGUAGE CAPACITY:

Bilingual written and oral communication skills in English and Spanish. Conversational Italian. Page 3 of 3

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