Customer Service Assistant Manager
Resume:
Victoria Windom
**** ************ **** ******, ** 38801
662-***-**** (Cell)
Email: ***********@*****.***
PROFESSIONAL PROFILE
Finance Manager with over 10 + years’ experience. Ability to manage a diverse team while delivering amazing customer service and experiences to valued customers. Extensive knowledge of computers with great attention to detail and exceptional organization skills to ensure the day-to-day operations run smoothly. Proactively look for ways to be more efficient and inspirational to teammates. Have a strong sense of curiosity and have a passion for learning. Working knowledge of Microsoft Office applications, World Wide Web applications, and Electronic Mail.
EDUCATION
Kosciusko Public School, Kosciusko, Mississippi
High School Diploma, May 2004
PROFESSIONAL WORK EXPERIENCE
Harbor Financial
Tupelo, Mississippi 5/15/2021 - 07/11/2022
Branch Manager
Motivated the team to increase productivity and sales
Minimized bad debt in an ever-changing regulatory environment
Supported company initiatives and delegated work as needed
Provided exceptional customer service in person as well as through email and telephone communication
Reviewed and qualified electronic loan applications
Managed personal queue of existing and new customers
Collected on delinquent accounts in the interest of minimizing bad debt
Assisted in the setting and achieving of sale goals
Balanced daily transactions
Performing all daily operations of the department
Prepared financial statements for the branch
Managed employees and lead day-to-day responsibilities
Recruited and interviewed new employees
Assisted with customer service to ensure overall customer satisfaction
Overseed reports for budgets and financial reports
Promoted personal and co-worker safety
First Heritage Credit
Jackson, Mississippi 12/10/2015 - 10/29/2021
Branch Manager
Promoted personal and co-worker safety
Kept office stocked with necessary supplies, equipment and instruments
Exhibited compassionate care and communication
Motivated the team to increase productivity and sales
Minimized bad debt in an ever-changing regulatory environment
Supported company initiatives and delegated work as needed
Provided exceptional customer service in person as well as through email and telephone communication
Reviewed and qualified electronic loan applications
Managed personal queue of existing and new customers
Collected on delinquent accounts in the interest of minimizing bad debt
Assisted in the setting and achieving of sale goals
Balanced daily transactions
Performing all daily operations of the department
Prepared financial statements for the branch
Managed employees and lead day-to-day responsibilities
Recruited and interviewed new employees
Assisted with customer service to ensure overall customer satisfaction
Overseed reports for budgets and financial reports
Promoted personal and co-worker safety
Approved Cash Advance
Kosciusko, Mississippi 07/2014 - 12/2015
Assistant Manager
Troubleshooted problems with company software as needed
Ensured that regular and preventative maintenance procedures are carried out
Performed random tests to ensure accuracy
Ensures stock of needed materials are ready and available at all times
Created and maintained activity logs
Provided relevant information regarding progress to supervisors
Motivated the team to increase productivity and sales.
Minimized bad debt in an ever-changing regulatory environment.
Supported company initiatives and delegated work as needed.
Provided exceptional customer service in person as well as through email and telephone communication.
Reviewed and qualified electronic loan applications.
Managed personal queue of existing and new customers.
Collected on delinquent accounts in the interest of minimizing bad debt.
Assisted in the setting and achieving of sale goals.
Balanced daily transactions.
Performing all daily operations of the department.
Prepared financial statements for the branch.
Managed employees and lead day-to-day responsibilities.
Recruited and interviewed new employees.
Assisted with customer service to ensure overall customer satisfaction.
Overseed reports for budgets and financial reports.
Promoted personal and co-worker safety
Wal-Mart
Kosciusko, Mississippi 11/2004 - 04/2013
Customer Service Manager
Reviewed graphs and charts to determine the level of customer satisfaction
Dealt with customers complaints and assisted to resolve their issues
Ensured a positive work setting and leaded by example
Managed the customer service area staff and other areas
Ensured training for other associates and updating them on procedures
Multitasked to management day-to-day activity
Greet customers as they arrive at register
Took payments in exchange of items sold
Bagged, boxed or wrapped purchased items
Entered transactions in the cash register and provide customers with the total
Identified prices of goods using memory or scanner
Issued receipts and change to customers
Counted money at the end and beginning of each shift
Ensured that checkout counters had enough cash
Processed credit card and check payments
Sorted and counted currency and coins
Weighed items in order to determine prices
Performed the duties of sales representative when required
Assisted in stocking shelves, rotating merchandise and marking prices when required
Ensured upper management of daily cash accounts
Maintained periodic transaction reports
Ensured maintenance of check out area
Assisted in the money center as needed processing MoneyGram transfers
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