Data Entry Customer Service
Resume:
Jessica Wyatt
Seeking permanent employment at a well established company. My goal is to establish my worth and then advance in a way that not only highlights my asset to the company but also highlights the value of the company to the customer. East Alton, IL 62024
*******************@***********.***
Ideally, would rather work remote or Work from home in Illinois, will be relocating to Pensacola!
• Deliver consistent and professional work for every assignment.
• Over 15+ years as an Administrative Assistant, with top-notch abilities in Microsoft Word and Excel.
• Trained in Business Management
• Have a keen eye for attention to detail, and thrives in a fast paced environment. Willing to relocate to: Pensacola, FL - Siesta Key, FL - Clearwater, FL Authorized to work in the US for any employer
Work Experience
Service Coordinator
Hogan Transportation - Earth City, MO
January 2019 to July 2022
Auto Parts Specialist
Gateway Truck and Refrigeration - Collinsville, IL October 2016 to September 2018
• Greeted customers upon arrival
• Searched for specific truck replacement and upgrade parts.
• Found parts in warehouse
• Deducted parts from inventory list
• Tagged all parts
• Entered parts to be sold
• Cashed out customers both with cash and credit
• Entered warranty information
• Was able to explain warranties, in detail, regarding both payout and coverage info
• Answered and directed calls on a multi-lines phone system.
• Helped customers troubleshoot their issues to obtain the quickest solution
• developed a personal relationship with repeat customers to obtain a customers trust and continued business.
• was responsible for my own cash drawer each shift and would be held accountable if any had ever gone "missing"
Customer Service Rep/Front Desk
Midas - St. Louis, MO
January 2015 to September 2018
• Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff.
• Supported business operations by organizing pick-up and delivery of outgoing mail.
• Protected guest and business information with strict adherence to confidentiality and information security practices.
• Kept appointments on schedule by letting staff know of arrivals and organizing supporting materials for one-on-one and group meetings.
• Collected payments for services and updated accounts to reflect new balances.
• Collected, sorted, and distributed all incoming mail and packages.
• Supported professional appearance of office areas by keeping front desk clean and orderly.
• Updated Excel tracking spreadsheets with latest project, financial and customer information.
• Boosted office efficiency, delivering first-rate administrative support to all staff.
• Obtained tire certifications and knowledge of specific vehicle functions and parts. Chief Financial Officer
Scarlett's Cabaret - St. Louis, MO
• Completed a three step audit of all assets and monies at least twice per daily shift. I also was notified of every audit when I wasn't on shift so I could maintain an accurate count of any transfer of money, as well as incoming and outgoing product.
• Input new employee hire paperwork into the computer system, made name badges, and filed the packets in the file cabinets.
• Made weekly orders for food and dry goods.
• Maintained inventory of all product movement within the facility.
• Helped executive team make important long-term decisions by advocating for financial needs.
• Supported accurate, compliant audits by keeping operations within GAAP standards and applicable regulations.
• Assisted board, CEO, and senior executives with knowledgeable analyses of budgets and financial reports.
• Protected organizational assets with well-developed and maintained internal controls systems.
• Evaluated partnerships and acquisitions with strategic financial advice.
• Spearheaded initiative to successfully transform department into a financially-sound, fully compliant operation within 3 months.
• Assisted management with setting both realistic and ambitious financial goals, driving company growth and development with a forward-thinking mindset.
• Oversaw internal controls, setting up systems and enforcing policies to keep operations fully compliant with applicable regulations.
• Was responsible for maintaining a clean office space and making sure all assigned duties were competed after every shift.
Office Manager
Liberty Fence Cottage Hills - Cottage Hills, IL
• Maintained calendars, updating staff diaries with new meetings, appointments, and travel plans.
• Handled 300+ calls each day, skillfully managing multi-line telephone system to answer questions, route calls, and take messages.
• Increased efficiency by revamping filing systems and streamlining processes.
• Prepared well-organized travel plans and documentation for office staff.
• Kept office equipment stocked and ready for use, handling malfunctions personally to prevent delays.
• Met legal requirements by correctly completing important forms.
• Coordinated successful conferences, meetings and special events, including catering and equipment setup.
• Managed all incoming and outgoing mail, packages and faxes.
• Organized and updated file systems, keeping records easily retrievable.
• Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
• Managed files and continuously updated and organized records.
• Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance. Education
Bachelors in Business and Finance
Kaplan University - St. Louis, MO
Skills
• Fluent in Microsoft excel Word and Data entry and processing Event Planning Schedule Management
Records Management Financial
Accounting Customer Relations
• Microsoft Word
• Microsoft Office
• Microsoft Excel
• Event planning
• Schedule management
• employee scheduling
• Employee orientation
• Production planning
• Social media marketing
• Social media management
• Administrative experience
• Office experience
• Windows
• 10 key calculator
• Data entry
• Medical transcription
• Transcription
• Financial Analysis
• Guest Relations Experience
• Information Security
• Account Reconciliation
• Office Management
• Financial Modeling
• Business Management
• Auditing
• Strategic Planning
• Journal Entries
• General Ledger Accounting
• Pricing
• English
• Customer service
• Accounts Receivable
• Financial Statement Preparation
• Accounts Payable
• Financial Report Writing
• Payroll
• Business Analysis
• Tax Experience
• Telephony
• Communication skills
• Technical support
• Computer skills
• Bank reconciliation
Certifications and Licenses
Certified Phlebotomy Technician
Assessments
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
November 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
November 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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