Kim A. Canu

*** ****** ***. *******, ** ***** 731-***-**** adu0t0@r.postjobfree.com

Summary

As a dedicated and knowledgeable professional with experience in leadership and sales management, I seek to bring my abilities to add value to your company. I am a self-motivated individual with a proven track record of success driving customer satisfaction and profitability.

Professional Experience

Holiday Inn Express Hotel & Suites — Blythewood, SC

Transitional General Manager, 2010 – 2011

Manage review of previous QA, raising PAR levels and meeting DHEC regulations effectively, ensuring in-house and outsourced work I completed properly, efficiently, and cost-effectively.

Obtain necessary bids for small and large projects affecting both interior and exterior of the hotel.

Re-establish lost LNR accounts, bringing back and retaining business.

Coordinate with Town of Blythewood officials on a variety of small projects.

Handle daily and weekly reports and Weekly Executive Letter.

Maintain highest standards of Guest Scores and customer satisfaction, re-training staff as necessary to ensure exceptional customer service.

Comfort Suites — Stratford, CT

Director of Sales / GM Responsibilities, 2012

Generated new commercial business accounts through effective policies and strategy.

Provided assistance with scheduling of front-end help and running reports.

Filled in as manager during manager absences effectively.

Baymont Inn & Suites and Days Inn / GF Hotels — Sioux City, IA

Transitional General Manager, 2010

Managed daily reports for occupancy and revenue, cash reconciliation reports, and P&L reports as well as Monthly Owners Letter, Forecasts, and Weekly Executive Report.

Prepared budget and oversaw budget adherence successfully.

Directed Inside and Outside Sales according to company goals.

Handled hiring and training of staff members, controlling labor costs.

Paris Associates LLC / GF Management — Paris, TN

Transitional General Manager / Property Manager, 2009 – 2010

Oversaw re-branding, re-staffing, and rehabilitation of distressed properties to facilitate resale of property to recoup investment for bank/asset manger.

Reflagged and resigned property, refurbishing public areas and meeting space.

Upgraded hotel infrastructure, including upgrades of water and heating systems, delivering savings of over $500 monthly.

Achieved initial sales goals, bringing back local businesses including Relay for Life, Paris Fish Fry Association, and Realtors Association.

Established new business including Police Chiefs Association, local Chamber of Commerce, and LNRs from local companies as well as national companies.

Served as Accountant/Sales Director/Desk Clerk/Manager for each location.

Leased 8 furnished apartments on a monthly basis, managing upkeep.

Country Hearth Inn and Suites / GF Management — Wildersville, TN

Transitional General Manager, 2009

Tripled room revenue, remaining open 24/7.

Built repeat business through effective service and guest satisfaction.

Oversaw all maintenance projects from hanging gutters to brown lawns and exterior paint, as well as driveway sweeping and tree trimming.

Managed interior plumbing and wall and driveway patching.

Implemented three-bid basis for maintenance items to ensure best price and workmanship.

Created budget and oversaw property financial control.

Handled training for new staff, motivating and coaching to drive exceptional performance.

Professional Experience (Continued)

Memphis Plaza Hotel / GF Management — Memphis, TN

Director of Sales and Marketing, 2008 – 2009

Managed sales efforts, including setting up sales office and creating filing and trace systems.

Oversaw catering and banquets including booking, setup, and serving.

Serviced LNR accounts, booking in excess of $350K in LNR accounts from low-rated base business to corporate clients effectively.

Trained in accounting and forecasting reports, handling accurate and efficient completion.

Handled A/R, A/P, Payroll, and weekly client billing.

Hampton Inn I-240/HP Hotels — Memphis, TN

Director of Sales, 2008 – 2009

Oversaw sales department on the property level and as corporate liaison.

Directed sales manager, implementing re-training to drive performance.

Implemented front-desk training for the “market segment task force” and developed new sales and promotion packages.

Achieved improvement in inside and outside sales, now being made at over twice the former rate.

Established new LNR accounts and upgraded existing LNR accounts.

Revised hotel web site, reflecting emphasis on sales and marketing.

Networked with Chamber of Commerce and CVB, leveraging sales efforts.

Created new marketing plan to include all areas of the hotel, and upgraded internal sales files into compliance with corporate requirements.

Comfort Suites Stratford / HP Hotels — Stratford, CT

Sales Manager/FOM, 2008

Managed check in and check out of guests and reservations effectively.

Trained front desk staff according to company policies and procedures.

Oversaw inside sales, site tours, LNR accounts, weekly sales reports, and yearly forecasts.

Served as Manager during periods of absence effectively.

Time Off as Parent, 2005 – 2008

RAB Communications Inc — Old Forge/Utica, NY

Sales Supervisor, 2001 – 2005

Performed door-to-door sales responsibilities for Adelphia Communications and managed daily office operations for RAB Communications.

Handled invoicing, payroll, billing, technician quality control, and sales verification.

Issued territory and knocked door to door to sell internet service and video service.

Assisted training of new personnel.

Attained closing percentage of 22% of customers, achieving status as leading upgrade salesperson.

Education

Coursework in Liberal Arts

SUNY/Jefferson Community College, City, State?, 2002 – 2003

GED

State of Connecticut, 1994

References

Jordana Posner

Owner

The Art of Hair

203-***-****

Russell Blow

President

RAB Communications

202-***-****

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