Data Entry Customer Representative
Resume:
Nataly Flores
***** *** *******, ***** ***** CA *2656
*****************@*****.***
PROFESSIONAL SUMMARY
Customer service known for quick typing skills, razor- sharp eye for detail and an infatuation with keeping customers and employers happy. Require minimal
supervision and continually seek ways to improve
processes, accuracy, service levels and efficiency. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education experience to add immediate value to an organization.
EMPLOYMENT HISTORY
July 2020-Present. Customer Representative -Spectrum Brands HHI
• Answer inbound calls
• Familiarity with Microsoft Word, PDF, Miscrsoft Outlook, Internet Explorer, and Excel
• Excelllent typing skills
• Demonstrate ability to succesfully navigate websites
• Demonstrate ability to adapt to changes
• Excellent communcation skills (verbal and emailing)
• Work successfully in a team environment
• Excellent documentation skills
• Ability to understand customers issues without distraction to resolution
Feb.2020-June2020. Broker,NAVA Services inc.-Lake Forest
• Researching insurance policies and products
• Discussing and assessing clients current and future insurance needs
• Building and maintaining relationships with clients
• Renewing and amending existing policies for clients
• Taking payments from clients and maintaining electronic and paper records
• Contact underwriting and submit forms to obtain binder coverage
• Calculate premiums and establish payment method
• Renew vehicle registrations
• Transfer vehicle ownership
• Complete administrative tasks including maintaining records and handling policy renewals
• Following back with clients wanting to issue a policy after quoting them and offering them a couple of options
• Responding to clients insurance related questions and issues but also logging on clients file.
• Scanning important documents and faxing important documents to clients insurance.
• Logging on an excel spreed sheet as a reminder of the quotes I’ve done to new clients and I have to follow up on.
• Making endorsements for clients who want to make a change in there policy and obtaining a form signed electronically Aug. 2016 – Sept 2019Production Associate/Assembler/Data Entry, Applied Medical
Aliso Viejo, CA
• Data Entry and Order Processing
•
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• Spreadsheet and Database Programs
• Plan layout or stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
• Confirming all the information on each batch is correct.
• Ability to read and comprehend detailed instructions, correspondence and memos.
• Assist Team Leads and Managers with the development and implementation of internal controls and procedures.
• Able to be in a fast paste environment
• Able to work in a team environment
EDUCATION
Jun. 2013 High School Diploma: CNA
• Laguna Hills High School- Laguna Hills, CA
SKILLS
• Bilingual
• Customers Service
• Computer Skills
• Capacity to work hard
• Team work ability
• Good communication skills
• Time Management
• Problem Solving
REFERENCE
Allison De Rosas- Merril Lynch Bank
Security
Salma Escobar-Insurance Agent
Jasmine Morales-Applied Medical
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