Michelle Cooper

** **** ***

Grenloch, NJ *****

856-***-****

OVERVIEW: A dependable, energetic individual with a proven and verifiable record of achievement in management. A people-oriented, solution-focused individual recognized for the following:

Powerful communication skills-both verbal and written

Excellent rapport-building skills

A positive and confident personally blended with a strong work ethic

Solid problem solving & troubleshooting skills

Computer proficient with outstanding skills in Microsoft

Possess teamwork mentality and desires to work for an employer who encourages professional development

SKILLS: Typing 65wpm/ PowerPoint Fundamentals/Microsoft Excel/Microsoft Word/Microsoft Outlook

EXPERIENCE:

Evergreen Printing 2008-2010

Customer Service Rep

Managed 54 accounts for 5 Sales/Some of my accounts where half million dollar in sales a year

Provided production/prepress/bindery/shipping all the information needed to complete the job.

Provided my accounts with quotes/delivery dates/ postage

Worked with Sales to acquire more job leads through existing Customers

Work with account payable with billing recovery

Catalent Pharma Solutions 2008

Customer Service Supervisor

Responsible for 5 Customer Service Planner/Reps

Responsible for giving updated and weekly report to Customer Service Manager on a weekly basis

Reported on a weekly basis Dashboard Metrics for

Worked with Accounts Receivable on a daily basis

Worked with Scheduling on maintaining our OTD

Worked with QA Manager on any quality issues or investigations

CVS Pharmacy 2006-2007

Shift Supervisor

Responsible for 2nd shift cashiers and floor workers

Handled closing store and doing deposits, also changing out drawers for beginning of shift and closing

Worked with damage control reports and ordering of store

Received 2 trucks a week and offloaded them

GTM Inc, Deptford, NJ 2005

Print Production President

Oversee daily production operations

Performed Marketing and Sales duties

Answered phones and performed Customer Service duties

Harte Hanks Print 1986-2003

Scheduling Supervisor

Oversee the daily operations of a large printing company

Coordinate and lead daily productions meeting with all managers and customer service reps

Compile all data to configure expenditure and mandatory reports to submit to accountant for the end of the month

Integrate daily schedules and time needed as per requirements for operations necessary for completion and timely delivery of printed material

Retrieve information needed to prepare press production schedule

Customer Service Manager

Responsible for training, supervising and evaluating all customer service reps

Administered all customer service aspects, including receiving job specifications from clients

Prepared an electronic ticket with job specifications, which was then distributed to scheduling supervisor

Administrative Assistant

Responsible for inventory control and allocation of paper needed per job

Responsible for lending administrative support to all department

Responsible for Fed-ex and Ups shipments

Prepared daily shipments report to Shipping Supervisor

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