Mariah Dashley

Proficient Customer Service and Satisfaction Oriented Manager

De Soto, IL 62924

adu0lt@r.postjobfree.com

+1-618-***-****

Experienced and cross trained in multiple fields that focus primarily on the satisfaction and care of the general public and/or consumer.

Authorized to work in the US for any employer

Work Experience

Server

Bandana's Bar-B-Q - Carbondale, IL

June 2022 to Present

• Kept up to date on the menu and special offers, recommending specific items based on customer preferences and food allergies.

• Assisted customers in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies.

• Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.

• Replenished food and other supplies, including paper products and canned goods to keep the pantry well-stocked during busy periods.

• Kept a high level of cleanliness and sanitation.

• Worked closely with managers and kitchen staff to provide excellent, up-to-date customer service.

• Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.

• Double-checked meal contents against orders to avoid delays by addressing and correcting issues as soon as possible.

• Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.

• Addressed guest concerns and issues, taking steps to resolve issues and boost customer satisfaction.

• Checked identification to enforce the age requirement for alcoholic beverages.

• Took credit card, cash, and gift certificate payments and gave cash transactions change.

• Demonstrated genuine hospitality while greeting and establishing rapport with guests.

• Planned ahead of time for large parties and reservations, anticipating the need for planning and staffing.

• Described menu items, special offerings, and wine pairings that were appropriate.

• Was frequently complimented by customers for going above and beyond my normal responsibilities. Retail Merchandiser

The Revenue Optimization Companies (T-ROC) - Benton, IL May 2022 to Present

• Temporary contract. Ends 8/18/22

• Merchandised new stock to appeal to customers, grab attention and drive sales.

• Set up and maintained effective high-traffic displays, which resulted in increased sales.

• Updated store spreadsheets and organized and located inventory.

• Damaged, out-of-code, not-in-set, and discontinued items were removed from the displays.

• Printed various labels and tags for all of the merchandise.

• Used prepared sketches and planograms to arrange consistent shelves, racks, and bins for store .

• Created eye-catching and unique visual displays to pique customer interest and increase sales.

• Communicated with store management and coordinated planogram execution.

• Rotated manufacturer products as needed.

• Make certain that the shelves are fully stocked.

• Moved to the store display areas after unloading the product stock that had arrived.

• Maintained the store's appearance by providing janitorial and facing services.

• Loaded and unloaded merchandise using ladder and pallet jack.

• Trained incoming new merchandisers.

Pizza Maker/Cashier

Casey's General Stores - Hurst, IL

March 2022 to June 2022

• I am crossed train for cashier and stocking as well.

• Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.

• Prepared raw materials for cooking by cutting vegetables and preparing dough.

• Cooked pizza, calzones, stromboli and pasta.

• Guided prepared items into oven precisely to prevent skin burns and cooked at specific temperatures and times.

• Collaborated with manager immediately when serious equipment failures occurred to resolve quickly and avoid slow-downs.

• Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.

• Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments.

• Monitored and maintained clean working areas and cooking surfaces.

• Wiped down counters and food prep stations using bleach and clean cloths.

• Shared information with customers about menu items, preparation methods and ingredients.

• Completed training to learn additional techniques for making new and seasonal items.

• Created specialty pizzas to diversify menu and promote restaurant.

• Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.

• Coached new workers on store policies, pizza making and dough preparation.

• Reduced ingredient waste when creating pizzas by following pan size, dough quantity requirements and topping measurements.

• Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.

• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.

• Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.

• Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.

• Identified inefficiencies leading to improved productivity. Personal Care Assistant

Department of Rehabilitation Services (DORS) - Pinckneyville, IL November 2017 to December 2020

• This was my first job after staying home with my children for 4 years

• In 3 years I progressed from Care Assistant to Care Manager.

• Conducted interviews keep a well staffed home.

• Scheduled patient activities and and daily staff to assist.

• Remained alert to problems or health issues of clients and competently responded.

• Monitored and assisted residents through individual service plans.

• Planned, prepared and served meals and snacks according to prescribed diets.

• Scheduled and accompanied clients to medical appointments.

• Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.

• Transported individuals to events and activities, medical appointments and shopping trips.

• Changed dressings, bandages and binders to maintain proper healing and sanitary measures.

• Maintained frequent supervision of residents unable to call for assistance.

• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

• Used company software and databases to maintain records of services performed and patient conditions.

• Built strong relationships with clients to deliver emotional support and companionship.

• Determined specific needs and provided most appropriate level of services for patient well-being.

• Assisted patients with self-administered medications.

• Supervised daily activities and provided assistance to staff.

• Conferred with supervisor to discuss patient condition and medical care.

• Assisted disabled clients to support independence and well-being.

• Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.

• Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.

• Recognized and reported abnormalities or changes in patients' health status to case manager.

• Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.

• Transported patients via wheelchair to and from rehabilitation and daily activities.

• Administered medication as directed by physician.

• Maintained clean, safe and well-organized patient environment.

• Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.

• Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.

• Developed rapport to create safe and trusting environment for care.

• Consulted with supervisors to assess cases and plan strategies for enhancing care.

• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

• Shopped for groceries regularly in order to keep house stocked with necessities.

• Documented residents' mental status, sleep and eating patterns in medical record books.

• Documented vitals, behaviors and medications in client medical records.

• Provided safe mobility support to help patients move around personal and public spaces.

• Monitored progress and documented patient health status changes to keep care team updated.

+ Edit or add your own

Server/Bartender

• I have about 8 years experience serving and bartending.

• I worked at multiple Ruby Tuesday’s over a 5 year period.

• I’ve also served/bartend at multiple smaller restaurants and bars over the years. And I’ve worked multiple catering jobs for events.

• Kitchen manager of a small bar and grill in Cincinnati with about 6-10 staff that reported to me.

• Scheduled kitchen staff according to projected business.

• Made sure inventory was done accurately and ordered supplies.

• Interviewed and trained new staff.

• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

• Noted special patron requests and followed up with kitchen to confirm delivery.

• Cultivated warm relationships with regular customers.

• Explained menu items and suggested appropriate options for food allergy concerns.

• Supervised restocking of salad bar and buffet for lunch and dinner service.

• Bussed and reset tables to keep dining room and work areas clean.

• Kept register accurate through correct billing, payment processing and cash management practices.

• Used slow periods to restock supplies, ice, trays and delivery bags.

• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

• Checked identification for minimum age for sale of alcoholic beverages.

• Worked with POS system to place orders, manage bills and handle complimentary items.

• Processed orders and sent to kitchen employees for preparation.

• Collected orders and relayed them to bartenders quickly and accurately.

• Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.

• Supervised set up of banquet food stations and coordinated service to multiple dining areas.

• Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.

• Asked customers for feedback, solved problems and filled drinks throughout meal.

• Printed dining checks with total due, collected payment and offered receipts to complete transactions.

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

• Inspected dishes and utensils for cleanliness.

• Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

High school diploma

Duquoin High School - Du Quoin, IL

August 2004 to May 2008

High school diploma

Skills

• Caregiving (4 years)

• Food Preparation

• Home Care

• Laundry

• Meal Preparation

• Medication Administration

• Developmental Disabilities Experience

• Financial Management

• Sales Experience

• Bartender Experience

• Food Service

• Food Preparation Experience

• Food Safety Experience

• Customer Service

• Point of Sales

• Cleaning Experience

• Senior Care

• Vital Signs

• Cooking

• Basic math

• Cash handling

• Budgeting

• Hoyer Lift

• Microsoft Word

• Patient Care

• Administrative Experience

• Personal Assistant Experience

• Bartending

• Time management

• Computer Skills

• Public health

• Food safety

• Presentation skills

• Retail sales

• Management

• English

• Financial Report Writing

• Sales

• Communication skills

• Sales management

• Baking

• Planograms

• Merchandising

• Pricing

• Supervising Experience

Certifications and Licenses

Bartender License

Food Handler Certification

Assessments

Home health aide skills — Proficient

December 2020

Providing care to patients in a home setting

Full results: Proficient

Customer service — Highly Proficient

December 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Sales skills — Highly Proficient

December 2020

Influencing and negotiating with customers

Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

December 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Sales skills — Highly Proficient

December 2020

Influencing and negotiating with customers

Full results: Highly Proficient

Management & leadership skills: Impact & influence — Proficient July 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient

Retail customer service — Proficient

June 2022

Responding to customer situations in a retail setting Full results: Proficient

Cooking skills: Basic food preparation — Proficient July 2022

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient

Food safety — Proficient

July 2022

Knowledge of proper food and equipment handling safety measures Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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