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Service Agent Customer

Location:
Centurion, Gauteng, South Africa
Posted:
January 30, 2023

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Resume:

Masenyani Jan Maluleke

** ******** ******

Heuweloord

Centurion

0157

083-***-**** / 076-***-****

adu0lp@r.postjobfree.com

PERSONAL PROFILE

I am an enthusiastic, self-motivated, and hardworking person, who possess a high level of integrity, I am a quick learner, eager to take on new challenges. My studies have taught me to cope well with pressure as well as how to engage in action-oriented behaviour and my commitment is evident in the results that I produce. CAREER OBJECTIVE

I am a qualified teacher with an H.E.D (Higher Educational Diploma) and B.A Degree who like to work on the Environment that is supportive and challenging, and which encourages individual initiatives. I am highly motivated to accept responsibility and gain exposure to a climate of continuous learning as I believe that it is of crucial importance to engage in further self-development.

SKILLS

• Good communication, interpersonal and presentation skills

• Ability to work as a team, as an individual as well as under pressure

• Good computer skills (Ms Word, Excel, Power point, outlook)

• Driver's license code 10

I have a soft skill (Life skills)

• Such as work ethics; {looking, speaking, and dressing appropriately, coming to work on time, being interested and enthusiastic about one's work, being productive, hard-working, finishing tasks on time, respect for oneself and others, honest and integrity), good interpersonal skills, conflict management, decision-making, emotional intelligence {dealing with my emotions in a mature way), and teamwork skills.

EDUCATION

Malenga High School

Year Matriculated with exemption - 1992

Afrikaans, English, Xitsonga, Biblical Studies, Biology, Geography and Agricultural Science.

University of Limpopo — Bachelor 0f Arts (BA Degree) 1996 Geography, Kinesiology, English and Anthropology.

Diploma (Higher Educational Diploma) H.E.D. 1997

Methods of English, Classroom Communication English, Method of Kinesiology, Psychology of Education and Didactics, Philosophy and History of Education, School Administration and Comparative of Education, Sports Training and Teaching Practice. University Of Johannesburg

2008 – 2010 Transport Management Diploma

SAA Academy of Learning

2012 – 2013

Certificate in Supervisory development program (The human resource Practice) Team Solutions Skills Development

2013

Computer Program

Computer Literacy (Microsoft word, Microsoft excel, PowerPoint, Outlook, explore, etc.)

EXPERIENCE

[01 September 2013- Till 18 October 2021] [Supervisor Administrator] [South African Airways Technical] [Technical Library]

• [Supervise and coordinate the tasks and activities of the MIPs within Technical Information library].

• [ Download AD's and SB, register them in AMOS system and distribute to the relevant engineering sections]

• [ Supervise the subordinates in Technical Library]

• [ Supervising the issuing and receiving of library material]

• Liaise with all SAA Technical department for regulatory information’s

• Make sure that all info needed is available and ready to be used.

• Receive, sign, and prepare timecards for payroll

• Make sure that all subordinates are well behave and adhere to the company rules.

[01 July 2006 to 31 August 2013] [FLIGHT DOCUMENTATION CO ORDINATOR] [South African Airways]

• [ensure updated & correct operational documentation is On-board SAA aircraft]

• [ensure the onboard computers are operational & up to date.]

• [answering queries from flight crew regarding flight deck documentation]

• Responsible for quality control of documentation

• Liaise with SAA Operations & other SAA department, to meet operational requirements.

• Develop & maintain good relations with flight crew & dispatchers.

• Support & co-ordinate abnormal/non-standard operations.

• Able to compile & write reports to an acceptable standard.

• Administration function, order stationery. Printing requirement Attendance register/ leave I sick leave

• Vehicle maintenance/ petrol.

• Controlling weekly airfreight shipments. Ordering additional route charts and binders Co-ordinate invoices for payment.

• Correspondence regarding changes for specific airports and routes Ensure Quality control is carried on all flight deck documentation on all flight deck documentation and optimal. Uses of the Jeppesen charts are maintained. Provide quarterly reports to the fleet captains on flight crews that default regarding collecting revisions for the operations manual.

• The documentation section is on a 24--hour stand-by basis to ensure that all problems are dealt with, and the delays are kept to a minimum

[01 May- 30 June 2006] [Customer Service Agent] South African Airways

• [Check in passengers and baggage]

• [Meet and board flights]

• [Assist unaccompanied minors, elders, and disabled passengers]

• [monitoring processes and systems to ensure on-time flight departures]

[01 Sep 2001- 30 Apr 2006] [Financial Officer] South African Airways] Tracking, tracing, and recovering money owned to SAA

• filing documents

• Record keeping.

• Messenger (Driving around Gauteng province collecting cheques for the company)

• Driving company’s executives to the meetings.

• Doing all administrative work

[01 July 1999 - 30 November 2000] [Facilitator at Quantum life College] Doing ABET training at Eskom in Lethabo power station and Dalisville power station in Bloemfontein.

[01 February 1998 - 30 June 1999] [Teacher at Jeppe College] Teaching Geography grade 10 to 12.

Teaching English grade 10 and 11

References available on request

Reference 1: Thokozani Myeni

Team Leader Technical Info

South African Airways Technical

{011-***-****,

061-***-****

adu0lp@r.postjobfree.com

Reference 2: Miss L Nkube

HRBP

South African Airways Technical

(0l l) 978 l 640

083-***-****

adu0lp@r.postjobfree.com.



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