*** *** ******

San Juan, Tx. *****

Cell 956-***-*****

E-mail: adu0ji@r.postjobfree.com

LinkedIn - https://www.linkedin.com/in/raulmorin/

Raul Morin

Experienced Technical Support Analyst with a demonstrated history of working in the management consulting industry.

Strong information technology professional skilled in Operations Management, Analytical Skills, Team Building,

Windows Server, and Contact Centers.

Objective

System Support Specialist

Education

1998 - 2000 Texas State Technical College Harlingen, TX

Associate of Applied Science in Information Management

3.4 GPA – Dean's Honor Roll

Graduated with highest GPA of Program

Member of Network Information Management Club

Club Officer – Treasurer and Vice-President

1989 – 1995 University of Texas – Pan American Edinburg, TX

Major/Minor- Math/Biology

3.0 GPA

90+ hours

Professional experience

Feb 2020 – Present Senture LLC. McAllen, TX.

IT Desktop Support

Help Desktop Support for entire Mcallen Site

Company email creation

Maintain building facilities – building badge creation

Complete any other assigned duties as requested

July 2016 – Feb 2020 Black Turtle Services McAllen, TX.

IT System Support Technician

Head of Help Desktop Support for entire company

Company email creation

Maintain building facilities – building badge creation, generator, UPS

Complete any other assigned duties as requested

Enrollment Officer for PIV Cards for USCIS

06/2016 – Installed SpiceWorks Ticketing software for Help Desk

06/2018 – Manage Vonage extensions to mitigate company cost

Feb 2016 – July 2016 Qualfon Harlingen, TX.

IT Desktop Support Tier II

Desktop Support for entire site

Handle Service Requests from operation though HEAT

Work with Facilities to issue badges and DVR request

Complete any other assigned duties as requested

July 2014 – Sept 2015 J&D Produce Edinburg, TX.

System Administrator

End user computer support for the company

Addressed any computer and printer issues (Zebra and Argox)

Ran CAT 6 cabling and installed Cisco POE switches

Rewired 45J wall plates throughout site

Maintained AD and File servers

Maintained computer inventory

Oct 2006 – July 2014 Penncro Associates McAllen, TX.

IT Site Manager - Texas

Senior IT tech; Manage scheduling, reviews of IT techs

Troubleshoot all hardware and software for all projects

Troubleshoot digital, analog phone – Mitel system

Troubleshoot problems with Noble system dialer

Rewired call center floor with CAT 5e at agent cubicle

Dealt with vendors for new project implementations

Help maintain ISO requirements for the company

Created ASP online notes with VB scripting and SQL

Create and manage reports using ODBC database connection

June 2000 – Oct 2006 Advanced Call Center Tech. Harlingen, TX.

Dialer Administrator/Telecom Analyst

Dialer Administrator – Mosaix and Melita Predictive Dialer

Senior IT tech; IT Leader of other techs

Troubleshoot all hardware and software for all projects

Troubleshoot digital, analog phone – Nortel 61C switch knowledge

Certified in Symposium – Nortel switch software for inbound call flow

Managed floor work orders from operations

Dealt with vendors for new project implementations

In charge of network backup using Veritas 9.1

In charge of company’s intranet

March 2000- June 2000 Small Business Computer Srvcs. Harlingen, TX.

Computer Technician

Trouble Shoot hardware and software

Install computer hardware and software

Help install networks

Jun. 1999 – Dec. 1999 Office of the Attorney General Austin, TX

Information System Support Specialist (CO-OP)

Helped Resolve computer related problem over the phone

Reset password for the Mainframe System

Upgraded older PCs

Summary of qualifications

Over 20 years’ experience in Windows 10, 7, 2000 and Windows XP, Server 2000 and 2012, Active directory, Exchange 2000, WSUS

Over 15 years’ experience in MS Office Professional Suite and Access and SQL server including O365

Over 15 years knowledge in troubleshooting computers including server RAID systems

Knowledge of Predictive Dialers – Avaya PDS – System and Producer Certified; Noble System dialers – system certified

Certified in Symposium – Nortel switch software for inbound call flow

Certified in Noble Composer 8.0 – Front end dialer application

Can create ASP.NET forms and database interaction and SQL

Nortel Switch knowledge- enable and disable of digital phones

Knowledge of voice and data T-1 and DS3

Telephony troubleshooting – digital and analog

General knowledge of LINUX and Oracle databases and shell scripts

General knowledge of SQL +, MySQL

General Knowledge of T1 lines; DS-1 and DS-3 Adtran units

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