Customer Service Project Coordinator

COLIN CAMPBELL

*****.********@*****.***

214-***-****

PROFESSIONAL SUMMARY

Original Design Consultant with talents in creating new designs in a team environment or

independently. Skilled in completing special orders, scheduling, invoicing, and various office tasks. Specialties include meeting high sales goals, presenting various design options and keeping customer service at its highest.

WORK HISTORY

Self Employed - Kitchen Design Consultant 01/2008 - Current

SKILLS

• Continuous Improvement • Customer Satisfaction • Customer Service

• Design software

• Freelance

• Team Leader

• Project Management • Quality Sales

• Trainer

• Remodeling

• Process Design

• Budgeting

• Scheduling

• Freelance Independent Design, using 20-20 Design software, Sales, Remodeling and Installation, and Project Management

coordinating with other trades.

• Consistently stayed under client's budget for projects.

• Prepared strategies and proposed concepts for client approval.

• Prepared original and relevant options for clients suitable to individual requirements.

• Contacted other contractors to assist in job duties, including Plumbers and Electricians.

Kitchens, Newport Kitchens, Carole Industries, Adaptations Unlimited - Kitchen and Bath Designer Amherst, Portsmouth, Woburn, Cambridge, NH, RI, MA, MA.

01/2002 - 01/2007

• Interfaced effectively with design team members, including contractors and vendors to

resolve issues and discuss ideas.

• Consulted with clients to determine architectural preference to meet overall design goals. • Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials and products, including Flooring, Cabinets and Counters.

• Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.

LSI Corporation - Quality Assurance Manager Minneapolis, MN

01/1998 - 01/2001

• Institutional Casework Manufacturer

(schools/laboratories, etc).

• Responsible for day-to-day activities of Quality Inspectors.

• Analysis of repair data to improve Customer Satisfaction.

• Team Leader of Product Improvement Committee.

• Headed up corporate Continuous Improvement program for LSI; Investigated ways to reduce waste and improve profitability via increased production involving best use of labor and machinery resources.

• Project Manager for Installation, Texas, of million dollar projects.

• Monitored staff organization and suggested improvements to daily functionality.

• Reported production malfunctions to managers and production supervisors.

Ultracraft Cabinetry - Manager Liberty, NC

01/1996 - 01/1998

• Kitchen Cabinet Manufacture.

• Responsible for day-to-day activities of Quality Inspection Team.

• Analysis of repair data to improve Customer Satisfaction.

•Member of Product Improvement Committee.

•Product training for production-line employees,

Engineers and Customer Service Reps. • 20-20 kitchen design customer service.

• Regional 20-20 kitchen design software trainer, New England:.

The Home Depot - Kitchen Design Manager Waltham, MA

01/1993 - 01/1996

• Regional 20-20 kitchen design software trainer,

Hanover Kitchens - Project Coordinator Los Angeles, CA

01/1983 - 01/1985

•

In Durban, South Africa and Maseru, Lesotho, 1973 - 1983.

• Tracked all hours and expenses to keep project on task and within budgetary parameters.

• Formulated engineering, design and shop drawing efforts.

• Transitioned projects from estimation and pre-construction phase to well-defined project execution plan.

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