Work Director Social Worker

Rosetta Pryor

*** **** *****, ***. ***

Bronx, NY 10475 ~ *******.*****@*******.***

(718) 320 - 1567; (917) 843 - 2059

Career Profile Page 1 of 8

Seeking a position utilizing my extensive knowledge and successful experience in planning and organizing multi-faceted activities, and one that offers opportunity for personal contribution and professional growth.

Education

National Association of Social Workers, New York State Chapter, Adding Conceptualizations of Power, Privilege and Oppression to Drug Court Practice, Certificate November 2022

National Association of Social Workers, New York State Chapter, Ethics and Integrated Health Care, Certificate August 2022; National Association of Social Workers, New York State Chapter; Brief Interventions in Primary Care, Certificate April 2022; National Association of Social Workers, New York State Chapter; Beyond Treatment as Usual: The Case for Cognitive Remediation, Certificate March 2022; National Association of Social Workers, New York State Chapter; Family Therapy During a Global Pandemic, Certificate January 2022; National Association of Social Workers, New York State Chapter; Ethical and Legal Issues in Social Work, Certificate March 2021; National Association of Social Workers, New York State Chapter; Police and Police Social Workers: A Collaborative Effort toward Social Justice, Certificate November 2021; National Association of Social Workers, New York State Chapter; Supporting and Advocating for Nursing Home Residents, Family Caregivers, and Social Workers during COVID-19, Certificate May 2020

New York University, Graduate School of Social Work, M.S.W. May 1995

New York Certified Social Worker, (C.S.W.) December 1995

Licensed Master Social Worker, (L.M.S.W.) September 2004

Fordham University, School of General Studies, B.A. in Sociology, May 1985

Employment History

Professor (P.T.) Mandl School, The College of Allied Health

September 2021 - November 2022 254 west 54 Street,

NY, NY, 10019

Taught (in- person) the following courses: Understanding Health Insurance, the Sociology of Death / Dying, the sociology of gender, and Medical Law and Ethics to health care students, at the College of Allied Health.

Taught the major features of group health plans regarding eligibility status for individuals and families.Teach about the Health Insurance Portability and Accountability Act (HIPAA) privacy rules and regulations, as per New York State Laws.

Provided examples of theory and practical knowledge relating to the sociology of death and dying. Explore ethics, religious beliefs, and laws of death and dying in the context of American society.

Taught the implementations of medical law and ethics for health care professionals. Opened discussion focusing on requirements for case record documentation, electronic record keeping, inter-disciplinary sessions / team collaboration, significance of appropriate levels of services, standards of conduct, accreditation requirements for career advancement in the field of sociology, and heath care services.

Prepared and administered academic examinations, quizzes, and homework assignments to determine levels of verbal and written comprehension. Inputted students’ grades and attendance records into Google Classroom / Thinkwave computer system. Submitted reports to inter-departments in compliance with policies and procedures.

Director of Social Services (P.T.) Bronx Parent Housing Network (BPHN), Inc. December 2019 - June 2021 488 East 164 Street,

Bronx, NY., 10456

Provided clinical leadership to case managers, social work interns, housing specialists, and resident aides. Participated in interdisciplinary team meetings with families, psychologists, psychiatrists, medical professionals, substance abuse counselors, etc. The primary goal was to place homeless families into permanent housing.

Provided staff with bi-weekly supervision. Reviewed and signed independent living plans; ensured that evidence-based interventions were included in the families’ treatment plans. Mediated conflicts between program staff, and residents. Ensured that clients records were in compliance with Bronx Parent Housing Network. Participated in the Department of Homeless Services case conferences. Facilitated in servive training to staff, and enrolled families. Provided oversight of group activities designed to empower program participants. Documented / inputted data in the CARES computer system. Submitted weekly statistical reports, as mandated by New York State Department of Social Services. Administered additional tasks as required, in the absence of the shelter director.

Assistant Director - Hospitals Lincoln Hospital, At Home Program

October 2018 - November 2019 234 East 149 Street,

Bronx, NY., 10451

Supervised nine care coordinators, reviewed case record documentation, via hard copies / electronic health record systems. Focused on connecting clients to required primary care, and community-based services including but not limited to medical, substance use recovery-oriented services, mental health services, medication management, housing referrals, family support services, etc.

Monitored alerts e.g., hospital admission / discharge, incarceration, and frequent utilizer reports, ensured that follow up services adhered to best practices. Provided clinical consultation for matters pertaining to client crisis. Demonstrated reduction of unnecessary emergency room (ER), and inpatient (IP) utilization. Provided regularly scheduled, structured supervision. In addition, to daily monitoring of staff caseload activities. Attended leadership / agency development meetings. Worked in collaboration with physicians, certified health home agency (CHHA) providers. Administered quality assurance reviews to verify compliance with all governing regulation and quality metrics. Supported the development and implementation of policies, and procedures. Submitted reports in accordance with New York State regulations.

Health Home Unit Supervisor, L.M.S.W Village Care December 2017 - October 2018 120 Broadway (Suite 2840), NY, NY, 10271

Supervised case managers provided clinical consultations and directives, reviewed and signed case record documentation. Assigned cases to staff in accordance with the protocols established for equitable distribution. Ensured clients / family members received the highest quality of care. Facilitated training seminars, staff meetings, team case reviews/ discharge planning meetings to determine if clients required an alternate level of care.

Attended interdisciplinary meetings, established clear goals, by collaborating with home health leads (Mount Sinai Hospital, Brooklyn Health Home, Health and Hospital -Corporation). Resolved identified issues pertaining to clients’ quality of life within their internal / external community systems.

Prepared reports, input data into electronic medical records. Performed internal audits to ensure compliance, that pertained to policies and procedures. Assisted in the preparation of monthly Medicaid billing, in accordance with New York State regulations.

Case Manager Supervisor, L.M.S.W. Urban Pathways

December 2014 - November 2017 575 8th Avenue,

NY, NY., 10018

Supervised Case Managers in the following scattered site housing units: Office of Mental Health (O.M.H.), Department of Health and Mental Hygiene (D.O.H.M.H.), Medicaid Redesign Team (M.R.T.) and Apartment Treatment Program (A.T.P.). Provided weekly supervision to ensure that psychiatric rehabilitative goals of clients was achieved, while adhering to D.O.H.M.H., Medicaid regulations. Provided clinical consultations, directives, reviewed and signed case record documentation. Inputted information in A.W.A.R.D.S. computer system. Facilitated staff training, as it pertains to Urban Pathways policies and procedures.

Attended interdisciplinary sessions for the purpose of establishing clear goals, by collaborating with team members e.g., clients / family members, physicians, psychiatrists, psychologists, etc.

Worked in collaboration with community providers to obtain referrals for enrollment in the O.M.H., D.O.H.M.H., M.R.T. and A.T.P. Programs. Public speaking at agency related meetings.

Assisted in the preparation of monthly Medicaid billing, in accordance with New York State regulations.

Promoted; Full - Time; Social Worker, L.M.S.W. Elder Serve Health, Inc.

June 26, 2012 - November 14, 2014 94 West 225 Street,

Bronx, NY., 10463

Worked in collaboration with nursing homes, hospitals and various community base programs. Assessed presenting issues, needs and strengths, for the purpose of establishing clear goals. Integrated social work services into the total care of individuals, by collaborating with the inter - disciplinary team e.g., nurses, physicians, psychiatrists, psychologists and caregivers. Facilitated individual / family conferences focusing on adaption to illness and / or disabilities; treatment of various diseases; mental illness; Alzheimer’s, cognitive impairment; substance abuse; H.I.V. / A.I.D.S., etc.Provided advocacy services, appropriate intervention and arranged resource referrals. Responded to emergency / crises circumstances, in coping with individual / family abuse, eviction notifications, New York City Housing Authority (management / staff); including assistance with obtaining emergency entitlements.

Provided in - home social work services to individuals / families (18 - 103) residing in the boroughs of the Bronx and Manhattan. Evaluated psycho - social functioning; administered Mini Mental State Examinations. Coordinated community base services designated to promote stability, recovery and community reintegration of individuals who were formerly hospitalized, discharged from nursing homes and / or shelter facilities. Submitted weekly documentation, as mandated by New York State, Department of Health to ensure compliance with policies and procedures.

Part -Time; Fee for Service, L.M.S.W. Elder Serve Health, Inc.

October 31, 2011 - June 2012 94 West 225 Street,

Bronx, NY., 10463

Provided in - home social work services to individuals / families (age 18 - 100) residing in low income urban communities i.e., Harlem, Washington Heights, Bedford Stuyvesant, Bushwick, Brooklyn, etc. Evaluated psycho social functioning; administered Mini Mental State Examinations; Depression Scale Examinations; facilitated individual / family conferences focused on adaptation to illness and / or disabilities; treatment of various diseases, e.g., mental illness, Alzheimer’s, cognitive impairment, substance abuse; H.I.V. / A.I.D.S., etc. Provided individual / group counseling; wrote letters of advocacy; coordinated community base services that were designated to promote stability, recovery and community reintegration of individuals who were formerly hospitalized and / or discharged from nursing homes. Integrated social work services into the total care of individuals by collaborating with the interdisciplinary team e.g., nurses, etc. Provided clinical consultations to team members and caregivers on a frequent basis.

Supervisor Steinway Child and Family Services, Inc

January 10, 2011- 522 Courtland Avenue,

May 2011 Bronx, NY., 10451

Supervised five Case Managers and one Parent Advocate, within a community based mental health program, located in the South Bronx. Conducted chart audits to ensure timely and accurate case record documentation; i.e. progress notes, treatment plans, enrollment / discharge summaries, etc, to maximize the delivery of quality services. Administered training in all areas of performance, analyzed individual requirements, established / implemented recommendations based on the best interests of children and their family members. Provided appropriate interventions, arranged resources, reviewed service objectives from a strength based perspective. Consulted (24 hours telephone contact) with staff regarding emergency crises.

Attended various community meetings and public speaking forums. Specialized in access to mental health professionals, collaborated with team members to support therapeutic interventions.

Retrieved / input data from the New York State Department of Mental Health Services. Submitted reports and case record documentation to the program director, as mandated by the Department of Health to ensure compliance with policies and procedures.

Social Worker, L.M.S.W. Beth Abraham Health Services -

February 11, 2009 - Comprehensive Care Management Program,

September 2010 Bronx, NY

Provided / coordinated community base services that were designed to promote stability, recovery and community reintegration of individuals who were formerly hospitalized and / or discharged from nursing homes. Administered mental health examinations; i.e., Mini Mental State -Examination, Depression Scale Examination, Psycho-education and coordinated seminars. Integrated social work services into the total care of individuals by collaborating with the inter-disciplinary team e.g., nurses, doctors, psychiatrists, psychologists, etc. Provided clinical consultations to team members and caregivers on a frequent basis. Provided individual

tailored services to program participants in the following areas: individual / family counseling, advocacy services, housing, activities of daily living, health, wellness, self management, relapse prevention, entitlements, self awareness & empowerment, conflict resolution, and other needed services to applicants in any environment including their homes, hospitals, nursing homes, etc.

Mental Health Consultant Palladia, Inc.

June 2008 - September 2008 Clinical Consultation Program

NY, NY

Worked in collaboration with Child Protective Supervisors, Managers and their staff at the Administration for Children’s Services, as it pertained to providing clinical expertise about identifying mental health issues in children / families. Provided case consultations, office based training, and assisted with referrals to community based resources. Participated in child safety conferences and assisted child welfare staff with preparation for such conferences. Provided client contact to demonstrate effective intervention and engagement skills for the benefit of child protective staff to maximize the delivery of quality services. Submitted written documentation and statistical reports on a daily / weekly basis to the team coordinator.

Social Work Supervisor Cardinal McCloskey Services

August 2007 - February 2008 Bronx, NY

Supervised four Bachelor level Case Workers and one Case Aide, within the Foster Boarding Home Unit. Implemented a corrective action plan to improve the quality of services / provided resolution to procedural and operational issues within the unit. Administered weekly individual / monthly supervisory sessions; disseminated information, as it pertained to best practice in the delivery of social work services. Reviewed case record documentation i.e., progress notes, family assessment service plans, permanency hearing reports, and court ordered summaries. Managed case conference / service plan reviews with internal and external agency collaborators; ensured that evidence based interventions were included in the families’ treatment plans. Worked in collaboration with the Children of Incarcerated Parents Program (CHIPP), at the Administration for Children’s Services.

As per the policies and procedures of the Adoption and Safe Families Act (A.S.F.A.) reviewed documentation pertaining to the biological parents’ involvement in planning for the discharge of their children from foster care, back to them. In cases where parents were not involved, or their past conduct was extremely harmful, or posed a threat to the children’s safety health, and welfare status, a 1039b was filed in Bronx Family Court, for termination of their parental rights. Collaborated with police offices, lawyers, court clerks, in addition to testifying at court ordered hearings. Retrieved / input data from the New York State Connections Database, regarding case record dispositions, level of care, and a description of the services provided. Submitted weekly statistical reports to the program director, as mandated by the Administration for Children’s Services, and the New York State Department of Social Services.

Family Assessment Specialist, Supervisor-II The Administration for

The Bronx Family Assessment Program Children’s Services

November 2005 - June 2007 NY, NY

Supervised the coordination and evaluations of conferences with provider agencies, neighborhood / community based providers, to improve cooperation, communication, and professional alliances. Administered seminars to internal and external agency collaborators, focusing on the policies and procedures at the Family Assessment Program, to ensure the delivery of quality services.

Advocated on behalf of families regarding the best available decision for appropriate intervention. Facilitated initial assessments with adolescents and their family members, in order to bring clinical experience and knowledge to the process. After establishing that there was no safety, health or welfare issues presenting as a prohibiting factor, referrals were recommended for continuous consultation through diversion services. Conducted comprehensive screenings of families requiring Persons in Need of Supervision Petitions (P.I.N.S.) related services from Bronx Family Court, Department of Probation. These included, missing children, victims of domestic violence, and those in noncompliance, and mandated placements. Collaborated with probation supervisors, officers, lawyers, and court clerks regarding the presiding judges’ court mandates. Prepared legal reports, provided counsel, advocated, and escorted families to Bronx Family Court, Department of Probation for legal intervention. Supervised six master level Social Workers, and oversaw the implementation of management accountability at the Family Assessment Program, on an interim basis.

Child Evaluation Specialist, Supervisor-II The Administration for Office of Central Sibling, Intake Unit Children’s Services

January 1998 - November 2005 NY, NY

Field liaison Supervisor to executive management, supervisors, and casework staff at assigned contract agencies. Ensured the establishment, implementation, and quality of services provided to children placed in foster care. Advocated for their entitlement to a bi-weekly visitation

schedule.When visitation was not permissible, requested supportive documentation regarding the children’s psychological and physiological status.

Maintained a continuity of professional alliances and casework practices, by scheduling and administering educational seminars focusing on the proper format for completing the following documents: Separated Sibling Grids, Monthly Statistical Reports, Uniform Case Reviews (U.C.R.s), Progress notes, Letters of Advocacy, etc., in accordance with the policies and procedures at the Administration for Children’s Services.

Individually met with superiors and casework staff on a weekly basis to review case record documentation, signed transferred / placement documents 351C. Reviewed documents regarding each child’s level of care, i.e., regular foster homes, therapeutic foster homes, kinship placements, diagnostic residential centers, residential treatment facilities, group homes, juvenile detention centers, etc. Attended Service Plan Reviews (S.P.R.s) with assigned foster parents, biological

parents, kinship relatives, not excluding children who were 10 years old and over when appro-

priate, in addition to members of the interdisciplinary team. Established / implemented recommendations based on what was in the children’s best interest. Provided technical assistance and clinical observation when deemed necessary.

As per the policies and procedures of the Adoption and Safe Families Act (A.S.F.A.) reviewed documents that pertained to the biological parents’ involvement in planning for the discharge of their children from foster care, back to them. In cases where the parents were not involved, and / or their past conduct was extremely harmful, posing a threat to the children’s safety, health, and

welfare, recommendations were made to file a 1039b in family court for termination of parental rights. In accordance with the City of New York and the Department of Children’s Services submitted monthly written / statistical reports that reflected the contract agencies compliance

ratings of 80 percent.

Adjunt Professor (Part - time; Evenings) Bronx Community College

January 1998 - May 2001 Bronx, NY

Taught Introduction to Social Work and Introduction to Human Services in the evenings on a weekly basis, in addition to mini - semester (eight weeks) weekend courses. Taugh the social / environmental process of human interaction within internal and external systems.

Provided examples of theory and practical knowledge relating to the field of social work practice and human services. Provided individual / group counseling focusing on various fields, credentialing, and requirements for career advancement in the field of social work practice.

Prepared curricula, lesson plans, examination materials, and homework assignments.

Administered academic examinations to determine levels of verbal and written comprehension. Also served as a substitute professor for various courses. Submitted reports pertaining to students’ academic grades and attendance records in a timely manner to interdepartments in compliance with the university’s policies and procedures.

Clinical Social Worker Lincoln Hospital

January 1996 - November 1997 Bronx, NY

Worked within the Hemodialysis and Immunotherapy outpatient clinic. Serviced a population of individuals and their families who were diagnosed with End Stage Renal or HIV / AIDS disease. Provided individual and family therapeutic counseling. Administered HIV / AIDS pre and post- test counseling. Provided direct and indirect advocacy intervention to ameliorate a variety of stressors associated with the illness. Attended weekly medical interdisciplinary meetings.

Interim Clinical Supervisor Lincoln Hospital

June 1996-December 1996 Bronx, NY

Worked within the inpatient and outpatient medical clinics / wards with individuals diagnosed with a variety of life threatening illnesses, i.e. HIV / AIDS, renal disease, cardiovascular disease, and substance abuse. Provided individual weekly scheduled staff meetings and supervision to

assigned staff. Monitored the performance of additional employees when necessary. Administered educational staff development and provided training seminars. Reviewed weekly and monthly statistics submitted by staff. Oversaw the delivery of services to patients by

conducting regularly scheduled chart audits; implemented corrective action plans and ensured that the staff completed documentation consistent with the New York State Department of Health and the Joint Commission of Health Organization standards.

Social Worker (Part-Time / Evenings) Samaritan Village Inc.

May 1995 - November 1996 Queens, NY

Worked with individuals who were on parole and addicted to controlled substances. Provided individual, group, and family counseling to the program participants. Assisted parolees in maximizing their ability to cope with situational stress factors. Coordinated and administered educational seminars. Prepared clinical / psychosocial evaluations. Provided appropriate referrals to staff in reference to their assigned caseloads. Served as a liaison / advocate with community organizations. Submitted required documentation as mandated by the New York State Department of Parole (Queens Division).

Program Director Promesa, Inc. Rikers Island

July 1993 - February 1994 Adolescent Keep Program

Proposed policy recommendations, development and implementation of procedures, goals and budget requests, management of records and expenditure control. Participated in professional associations and N.Y.S. regulatory compliance. Planned and implemented agency referrals for incarcerated male adolescents. Involved in selection, supervision, training and development of staff, preparation of monthly reports and statistical data. Represented the agency at political and business meetings.

Social Worker Promesa, Inc. Adult

November 1992 - July 1993 Residential Drug Free Facility

Bronx, NY

Integrated support services within a clinical institutional environment to substance abusers with HIV / AIDS. Closely monitored clients’ emotional stability, conducted individual and family sessions, and administered various seminars / educational workshops to youths, adults, and agency staff.

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