NARINDER PANESAR

***, **** ********* **** ****, NW

Edmonton, AB T6L 5K7

Phone: 780-***-****, Email: adu0fr@r.postjobfree.com Objective

Obtain a position as Customer Service Manager, provide excellent customer service and keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. Summary of Qualifications

● Good Written and Verbal Communication Skills, with an eye for detail.

● Ability to perform tasks independently as well as part of a team.

● Extremely productive in a high volume and high stress environment.

● Friendly and Flexible, adapts easily to changing environments.

● Goal Oriented and ability to set goals as well as meet objectives.

● Hard Worker and take initiative.

● Proficient user of Microsoft, Word, Excel, Powerpoint, Internet and Email.

● Multi Language Skills: English, Punjabi and Hindi. Employment Experience

October 2013 - July 2016

Cashier, Walmart Canada

● Greeting Customers on a daily basis.

● Providing information on store products and services, addressing customers’ specific needs.

● Identify prices of goods using memory or scanner.

● Enter transactions in the Cash register and provide customers with the total bill.

● Take payments in exchange for purchased items.

● Count money at the beginning and end of each shift. August 2016 - September 2018

Courtesy Desk Associate, Walmart Canada

● Correcting register errors when necessary/required.

● Following and training associates on the “One Best Way” standards of practice.

● Able to respond to CSM alerts on the handheld promptly.

● Can provide coaching and training feedback to associates.

● Assigning cashiers to registers and managing breaks of associates as required.

● Communicating with management and sales floor associates to maintain Front-End coverage.

● Resolving customer dispute/concerns and using good judgement to make decisions for the Customer at the Cash Register and the Customer Service Desk.

● Good at leading and motivating the Front End to effectively maintain the sales rates of the Walmart Rewards MasterCard.

● Co-ordinating the lunch-break schedules for Cashiers, and Courtesy Desk Associates.

● Keep adequate quantities of clean, quality shopping carts for Customer use.

● Ensure each register has plenty of bags, register tape, etc, to serve Customers quickly and keep all scanner/checkout surfaces clean and neat. September 2018 - Present

Customer Service Associate - Canadian Tire

- Provides a friendly work environment for Associates and Customers.

- Can resolve customer complaints if possible.

- Will provide excellent customer service and address the needs of customers to the best of my ability.

- Will assist my coworkers, to help reduce the waiting time for customers.

- Maintain a safe, clean and well-organized working area.

- Follow Cash handling procedures; Understand meet and exceed regional cashier variance policy.

- Co-ordinating the lunch-break schedules for Cashiers, and Courtesy Desk Associates.

January 2011 - February 2012

School Teacher, Guru Gobind Singh Public School, India

● Taught English to Grade 10 students.

Education

1998

● Bachelor of Arts at Guru Nanak Dev University, India. 2001

● Masters at Guru Nanak Dev University, India.

Driving License

● Class 5 GDL Driving License Alberta and owns a car.

Contact this candidate