Loan Processor Area Supervisor
Resume:
**** ****** **** *** *******, TX *****
**************@*****.***
STEPHANIE ZAPATA
OBJECTIVE Mortgage Banker and Loan Servicing professional with 7+ years of experience, is now in search of a highly established firm to further boost a career in this field. EXPERIENCE COMMERCIAL LOAN SERVICER BANK OZK
AUGUST 2022- CURRENT
Assist with new commercial real estate loan proposal submissions. Assists with the onboarding of new loans in the bank’s loan management system (LMS) and review and verify all data entered LMS is accurate based on supporting loan documentation. File loan modification and property related documents electronically. Process monthly debt service and reserve payments. Process wire requests. Maintain property tax and insurance information, including completing periodic escrow analysis, facilitating, and/or confirming the payment of real estate taxes and insurance premiums and collecting property tax and insurance policy information. Collect, verify, and file borrowers and guarantor statements, tax returns, credit checks, and other related data. Monitor upcoming compliance requirement including expiring Flood Certifications and UCC Filings.
Loss Mitigation Specialist Selene Finance LP
Feb 2022 – August 2022
As the Single Point of Contact (SPOC) I was assigned a Government (FHA, VA, and USDA) portfolio of non-performing assets to contact, negotiate and complete loss mitigation alternatives to minimize foreclosure losses. Handled a portfolio of multiple mortgage products that are 90+ days delinquent, or have requested loss mitigation, as governed by investor, departmental and legal guidelines, minimizing the loss due to foreclosure using loss mitigation options. Analyzed specific financial situations; recommended and initiated the proper loss mitigation tool to assist each borrower. Receives inbound calls and makes outbound calls to customers, attorneys, realtors, and other authorized parties on the account and educates them on options available to resolve delinquencies. Conducted light skip-tracing activities. Reviewed title searches to ensure that no title issues threaten the standing of our investor’s lien on the property. Ensured compliance with company policies and procedures. Reviewed and updated daily reports and accounts. Loan Processor Freedom Mortgage
October 2019 – December 2021
Gathered information for the loan application. Evaluated credit histories for applications. Collected data from clients such as their assets, salaries, debts and employment status to fill in information for the loan application. Researched and corrected mistakes in applications for clients. Reviewed file documentation for missing or erroneous information. Met loan application deadlines. Assisted Loan Officer with requests and tasks needed to complete and process applications. JP Morgan Chase 3 Positions
November 2013 – September 2018
Short Sale Negotiator (April 2018- Sept 2018)
Obtained/submitted/received and reviewed required documentation to/from investor, insurer and/or client for approval of the short sale, if applicable. Worked with internal and external third-party vendors, agents, title companies and borrower(s) through both written and oral negotiations in an attempt to mitigate foreclosure/REO avoidance/losses. Reviewed and analyzed borrower’s financial documents such as: financial statement, hardship letter, tax returns, bank statements, pay stubs, listing contracts, agreement of sales, closing costs and settlement sheets and credit bureau reports, if applicable. Documented the LPS Loss Mitigation Workstation (notes, steps, screens), generated appropriate letters/tasks and adding documents to the imaging system to substantiate the recommendation, as required. Adhered to all state, company and GSE guidelines and adapted to changes in procedures. Notified foreclosure attorney regarding status of loss mitigation activity via Black Knight, if applicable. Maintained extensive investor, insurer and client guidelines/timeframes required for processing a Short Sale. Created and updated managerial detail reports and/or spread sheet(s) pertinent to the short sale function and/or progress of the loan(s) on a daily, weekly, or monthly basis, as required. Followed up on closing, final HUD documentations and proceeds
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Loss Mitigation Underwriter (Jan 2016- April 2018) Performed a thorough analysis to ensure the quality of each loan and to determine compliance with Treasury, Company, and Investor guidelines. Conducted Verification of Income (VOI). Calculated customer’s front and back-end debt to income ratio. Verified occupancy, hardship, and income. Applied payment waterfall to determine workout eligibility (repurchase plans, forbearances, modifications, or liquidation options). If applicable, identify the type(s) and amounts of liquid assets the borrower holds. Determined and communicated needed conditions to properly document the file (reason for default letter, updated pay stubs, bankruptcy papers, etc.). Completed system tasks as required to maintain compliance with Treasury, Company, and Investor guidelines. Documented final decision and update system of record. Performed other duties as assigned.
Loss Mitigation Specialist (November 2013- Jan 2016) JP Morgan Chase As the Single Point of Contact (SPOC) I was assigned a GSE (Fannie and Freddie) portfolio of non-performing assets to contact, negotiate and complete loss mitigation alternatives to minimize foreclosure losses. Handled a portfolio of multiple mortgage products that are 90+ days delinquent, or have requested loss mitigation, as governed by investor, departmental and legal guidelines, minimizing the loss due to foreclosure using loss mitigation options. Analyzed specific financial situations; recommended and initiated the proper loss mitigation tool to assist each borrower. Receives inbound calls and makes outbound calls to customers, attorneys, realtors, and other authorized parties on the account and educates them on options available to resolve delinquencies. Conducted light skip-tracing activities. Reviewed title searches to ensure that no title issues threaten the standing of our investor’s lien on the property. Ensured compliance with company policies and procedures. Reviewed and updated daily reports and accounts. Area Supervisor First Cash Financial
May 2008 – May 2013
As the Area Supervisor I was responsible for 12 Payday Loan and Pawn Stores. I oversaw the hiring for the store employees. I trained employees on anti-money laundering annual compliance and store safety protocols. I had to meet or exceed monthly goals for my district for payday loan balances and pawn loans. I inspected all gold and diamond buys to ensure employees purchases were fair to the market’s price. I was the first response to all emergency personal calls to my stores. EDUCATION EVEREST COLLEGE, DALLAS, TX
AAS in Criminal Justice
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