Amy Lau

Barrington, NH ***** adu0f7@r.postjobfree.com 603-***-**** linkedin.com/in/amyvalkavitch/

HUMAN RESOURCES, PROJECT MANAGEMENT & OPERATIONS LEADER

Accomplished HR Subject Matter Expert (SME) & Project Manager. Leverage 20+ years of experience, partnering with cross-functional leadership to align workforce priorities and develop talent to drive organizational growth, agility, and culture, delivering project on time and within budget.

Data-Driven Innovator. Design and implement innovative strategies and solutions that optimize enterprise systems, propelling efficiency and productivity.

Empathetic Change Agent. Partner across functions to gather consensus and deliver KPI-surpassing results in competitive, rapid-growth arenas.

Empowering Servant Leader. Channel empathy and diplomacy to grow relationships and diverse, inclusive cultures.

Professional Experience

THE HOME DEPOT, SOMERSWORTH, NH 2011 – Present

STORE MANAGER HUMAN RESOURCES MANAGEMENT

Lead five salaried managers and indirect reports consisting of 10 hourly supervisors and 140 hourly associates. Set strategic direction for all HR-related activities of a $48M business, focusing on recruiting, hiring, training, career development, talent planning, and performance reviews. Serve as district community captain, managing 11 stores and coordinating quarterly community outreach.

Transformed an underperforming store, increasing sales from 93% in 2011 to 100%+ from 2012 to 2022.

Surpassed corporate performance metrics, leveraging directional leadership and industry best practices.

Mentored emerging leaders, contributing to promoting store associates and managers into higher-level leadership positions and developing succession planning.

Sustained YoY ranking as one of the top three stores in the district, boosting YoY store sales growth from 1% to 4%. Outperformed target sales objectives, cultivating a high-performance team.

SEARS, PEABODY, MA 2009 – 2011

HUMAN RESOURCES & STORE MANAGER HR BUSINESS PARTNER

Directed store operations, managed P&L performance, developed and deployed standard operating procedures (SOPs), and oversaw customer and employee relations and regulatory compliance.

Skyrocketed YoY revenue by efficiently managing 235 hourly employees, including a 15-member management team, providing quality products and customer service in a competitive retail environment.

Achieved drastic organizational growth by effectively handling talent acquisition, development, and retention.

Streamlined workflows, instituting standards for training, compensation, benefits, incentives, and new-employee orientation programs and policies.

Optimized operational efficiency, expanded customer base, and penetrated target markets by piloting innovative business strategies and sales training programs.

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CIRCUIT CITY, AMHERST, NH 2006 – 2009

STORE DIRECTOR INNOVATION MANAGER HUMAN RESOURCES BUSINESS PARTNER

Rose from innovation manager to store director to usher the startup of a new store across the country, driving sales plan, engagement, and customer satisfaction. Fulfilled expanded duties, building top-caliber teams, facilitating training, assembling stores, and creating training materials for store associates. Oversaw HR, including payroll, benefits, enrollments, changes, and terminations. Provided expert advice to business partners in developing, launching, and grand opening four store locations.

Grew revenue by optimizing retail programs and promoting innovation-driven business culture.

Outperformed personal and store goals, streamlining performance programs leveraging focus group insights.

Increased customer service scores and generated repeat business by delivering superior client experience.

Early Career

Store Manager Express Manager Best Buy Sales Consultant AT&T Wireless

Performance Reviews

“Amy led her team through the most challenging year in our company's history. She did so with courage, grace, and complete calm focus under pressure. Amy's team experienced unique tragedy during the year and became even stronger due to her leadership. She not only kept her team safe and her business healthy, but she also produced and provided talent to the district. She actively served as a mentor to leaders in the district as well.”

“Developing people to meet both their career and the organization's goals. Amy works diligently to develop her team and is selfless in sharing talent throughout the district.”

“Consistently achieving results, even under tough circumstances. Amy has a proven track record for delivering top lines results despite challenges and comping over strong performance YOY.”

Competencies & Skills

Project Management Human Resources Operations Diversity & Inclusion Performance Management Talent Acquisition & Management Leadership Development, Succession Planning & Workforce Planning Data Analytics & Reporting – KPIs, Dashboards Continuous Improvement Employee Relations & Retention Labor Law & Employment Law Payroll & Benefits Administration FMLA Coaching, Counseling, Training & Development Organizational Transformation Change Management Investigations HR Policy Guidance & Interpretation

Technical Skills: Applicant Tracking Systems (ATS) HRIS – Workday, SuccessFactors Microsoft Office – Word, Excel, Outlook, PowerPoint Google Suite Adobe Acrobat

Education & Certifications

Bachelor of Business Management Bellevue University

Human Resources Analytics University of California

Project Management Certificate Google Expected Completion: 2023

Notary Public State of New Hampshire and Maine

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