*** ***** **** ***

Sacramento, California *****

916-***-****

adu0er@r.postjobfree.com

Sarah Costa

Objective

To further my career by gaining more knowledge in business related fields. To find a position that will enable me to expand my skills and abilities.

Experience

3/13/16 – present State Controller’s Office Sacramento, CA

Staff Services Manager II

Provides leadership for 4 direct and approximately 39 indirect staff within the claims evaluation section. Due to a re-alignment, leadership is provided to 3 direct and approximately 30 indirect staff.

Recommend operational goals and objectives, evaluation of performance or redirection of resources in order to meet such goals.

Review policy and procedures, assist with development of procedures.

Participation in various workgroups to improve on processes, in order to streamline and simplify processes to increase production.

Oversight of Division’s claims inventory and providing necessary information for weekly reports.

Review of legal referrals and fraud referrals.

8/1/12 – 3/13/16 State Controller’s Office Sacramento, CA

Staff Services Manager I

Provides leadership for 10-15 staff within the claims evaluation unit.

Oversees staff assignments, establishes and monitors performance standards.

Review policy and procedures, assist with development of procedures.

Participation in various workgroups to improve on processes, in order to streamline and simplify processes to increase production.

10/1/11 – 7/31/12 Department of Public Health Sacramento, CA

Staff Services Manager I

Provides leadership for fiscal management, fee billing, time keeping and personnel functions.

Oversees staff assignments, establishes and monitors performance standards.

Project manager for special projects and assignments, including administrative drills, departmental assignments, and monthly reports.

Review assignments and identifying the steps, timelines, resources, and internal and/or external reviews needed to complete the assignments.

Oversees each project or assignment through its completion, including planning, executing, monitoring, and closing of each project or assignment.

Actively participate in meetings and group discussions with external and internal constituents.

5/23/11 – 9/30/11 Department of Public Health Sacramento, CA

Staff Services Manager I

Provides leadership for fiscal management, grant management, invoicing, and contracts.

Oversees staff assignments, establishes and monitors performance standards.

Project manager for special projects and assignments, including administrative drills, departmental assignments, and monthly reports.

Review assignments and identifying the steps, timelines, resources, and internal and/or external reviews needed to complete the assignments.

Oversees each project or assignment through its completion, including planning, executing, monitoring, and closing of each grant.

5/17/10 – 5/20/11 Department of Public Health Sacramento, CA

Associate Governmental Program Analyst

Maintain liaison between the Department’s Personnel Office

Prepare Request for Personnel Actions to establish, redirect, reclassify, recruit and refill positions within Licensing & Certification

Create Duty Statements, justifications and personnel related documents to assist in the recruitment efforts of the Division

Liaison between employee and Human Resources to complete necessary employment/benefits forms.

Act as lead project manager on special projects

4/16/08 – 5/14/10 Corrections and Rehabilitation Sacramento, CA

Associate Governmental Program Analyst

Coordination of the National Crime Victims’ Rights Week events

Attendance at Victim’s Rights meetings with other governing departments

Coordination and completion of Special Projects within the Office of Victim and Survivor Rights and Services (OVSRS)

Coordinate meetings with and for the Assistant Secretary and the Chief of OVSRS

Prepare legislative analysis on bills that affect the OVSRS

Maintain training records for the staff within OVSRS

Safety Coordinator

Restitution analyst- review court documentation with regards to the order of restitution fines and direct orders.

Prepare forms to enter fines into database for collection and answer questions regarding restitution

Work with FTB to collect on unpaid restitution and search for unknown victims utilizing Lexis Nexis and other search engines to find victims.

Provide assistance to the outstationed IT staff in troubleshooting computer issues in the office

Move Coordinator – Prepare all documents necessary for the relocation. Assist with Facilities Management in the coordination of the relocation of the office, assist in movement of phone lines, configuring office space, placement of staff, etc.

Lead project manager on special projects and assignments

6/1/2006 – 4/15/08 Corrections and Rehabilitation Sacramento, CA

Associate Governmental Program Analyst

Out of Class Assignment as a Staff Services Manager I, managing seven staff members (4 months) handling personnel issues within the Division of Addiction and Recovery Services

Oversight and management of the recruitment project to hire more than 70 newly established positions due to new legislation

Facilitate training in the Division of Addiction and Recovery Services required training modules

Maintain liaison between the Department’s Personnel Office

Review and approve all invoices from Vendors

Maintain budgets for training, reconcile expenditures on a monthly basis

Prepare contracts, Scope of Services, and Budget Detail to submit to the Department Contracts Unit and Business Services Unit

Prepare Request for Personnel Actions to establish, recruit and refill positions within the Division of Addiction and Recovery Services

Create Duty Statements and personnel related documents to assist in the recruitment efforts of the Office

Maintain liaison with the Return to Work Coordinator on personnel issues and reasonable accommodations

Move Coordinator – Prepare all documents necessary for the relocation. Assist with Facilities Management in the coordination of the relocation of the office, assist in movement of phone lines, configuring office space, placement of staff, etc.

11/18/2005–5/31/2006 Department of Health Services Sacramento, CA

Associate Governmental Program Analyst

Facilitate training in the Office of AIDS Evaluating Local Interventions (ELI) database

Maintain liaison between the Office of AIDS Contracts & Grants Unit and Contractors for contract preparation purposes

Review and approve all invoices from contractors

Maintain budgets for all contracts

Assist in the preparation of contracts, review Scope of Work, Budget Detail received by the contractors to ensure work is in line with the Department and Office of AIDS mission

4/16/2001 – 11/17/2005 Department of Insurance Sacramento, CA

Staff Services Analyst

Division Training Coordinator responsible for providing training to Investigations Division staff

Assist in facilitating all in-house training courses

Review all Training Expenditure Requests against the budget database

Maintain the Policy & Procedures Manual (PPM) for the Investigations Division. Prepare Bulletins and Directives for the PPM.

Reconcile Division budget database against Department’s budget database

Analyze training needs and courses available

Analyze course evaluations and prepare statistical reports for Executive Staff

Developing and maintaining Division web pages

Prepare Budget Change Proposals for the Investigation Division

Maintain liaison between the Department and Regional Offices for Recruitment & Retention purposes

2/17/1999 - 9/17/1999 Department of Water Resources Sacramento, CA

Office Assistant (Typing)

Creating spreadsheets, documents and charts for the Equal Employment Opportunity Office

Answering phones and transferring to the appropriate staff

Typing drafts and editing correspondence

9/5/1997-2/16/1999 State Board of Equalization Sacramento, CA

Student Assistant

Creating spreadsheets and documents for budgeting purposes

Typing up form letters to send out regarding Y2K issues

Reviewing desktop specs and maintaining inventory of all IT equipment for the Y2K project

Delivering mail

1/1/1997 - 3/30/1998 South Villa Restaurant Sacramento, CA

Book Keeper

Creating spreadsheets to show daily sales and monthly sales totals

Entering invoices for accounts payable

Reviewing invoices and issuing payments

Balancing the General Ledger

Payroll, including preparing quarterly and yearly tax documents

Education

1995–2000 California State University Sacramento Sacramento, CA

B.S., Business Administration with emphasis in Human Resources Management

Courses taken and are applicable to my major

Intro to Human Resources Management

Effective Management Skills Seminar

Negotiations

Labor and Employment Law

Industrial Relations

Strategic Management

Graduated in May 2000

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