Curiculum vitae

INFORMATION Jorgo Papa

St,Myslym Shyri Tirane, Albania

069*******

adu0da@r.postjobfree.com

Sex/male Date of birth 02.09.1995 Nationality Albanian WORK EXPERIENCE͎

1.11.2016 –30.01.2019

Sales Assistant at Lajthiza Invest sh.a

Assisting in sales

Ensuring the front desk provides a professional and friendly service for customers.

Dealing with customers, including handling complaints when it is necessary

Follow up with customers

to identify areas of improvement.

Provide customer feedback to the appropriate internal team. 01.02.2019- ( Present)

Bar Managment

Bar & snacks “Global Snacks”

• Supervising and supporting staff.

• Ensuring customer satisfaction with service and resolving issues whenever they arise.

• Keep track of your clients

• Working with security to log incidents.

Curriculum Vitae Jorgo Papa

EDUCATION AND TRAINING

University of Tirana, Faculty of Social Sciences

Main subjects :

Project management,

Analysis of social policies

Human Resource Management

Social Business

October 2013-July 2016

Bachelor Deegre

University of Tirana, Faculty of Social Sciences

Administration and Social Policy

Economics

Intro to law

Project management

Analysis of social policies

Human Resource Management

Social Business

November 2019 - on going Master of Science in

Communication and Social Policy

Curriculum Vitae Jorgo Papa

PERSONAL SKILLS

foreign languages:

UNDERSTANDING SPEAKING WRITING

LISTENING READING SPOKEN

INTERACTION

SPOKEN

PRODUCTION

English C2 C2 B2 B2 B1

Greek B1 B2 B2 B2 B2

Communication skills

Good communication skills gained through my work and training experience. Able to write clearly, accurately, and professionally. Problem solving and critical thinking skills.

-Training “Communication and work group “, developed by the Center for Economic Education and Business.

Organisational / managerial

Ability to achieve the target within given time.Negotiating skills,conflict resolution.

.

Adaptability, efficient under pressure, always meet deadlines. According to my work experience and the volunteering work such as :

-Support Event Manager, Albanian Skills 3 Edition

-Volunteer, World Vision

Job-related skills

Knoweledge of Microsoft Office (word,exel,powerpoint), Alpha Web

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