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Office Receptionist Customer Service

Location:
London, ON, Canada
Posted:
January 29, 2023

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Resume:

MOZHGAN EIVARI

London, ON N*G*L*

236-***-**** - adu0cb@r.postjobfree.com

PROFESSIONAL SUMMARY

Empathetical and Experienced health care provider knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping in Hospitals and Long- term community. Consistently maintained client satisfaction, excelled in multicultural communication, and acted quickly in crisis situations Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. SKILLS

• Cleaning and Home management

• Medical office administration

• Verbal and written communication

skills

• Care plan assessment

• Collecting vitals

• Nursing Intervention

• CPR

• Intercultural communication

• Empathy

• Fluent in ENGLISH, FARSI,

TURKISH, KURDISH

• Ethical approach

• Multitasking Abilities

• Problem-Solving

• Teamwork and Collaboration

• Skilled in Microsoft Office

• Assistance in daily living activities

• Oral and dental hygiene

• Administering medication

WORK HISTORY

11/2022 to 02/2023 PSW-Internship

SECORD TRAIL LONG TERM COMMUNITY- Ingersoll, ON

• Providing clients with ADL (activities of daily living) services such as grooming, dressing, bathing, toileting, and personal hygiene

• Performing housekeeping chores such as tidying and cleaning the client’s house or room, doing laundry, and changing beds

• Assisting the clients with sorting out their medication and ensuring they take it as per the Doctor’s instructions

• Spending time with the clients and providing them with counselling when necessary

• Shopping for groceries and leading clients in exercises to help them boost their strength

• Recognizing, observing, and reporting changes in the client’s condition and behavior back to the agency or Doctor.

05/2022 to Current

08/2022 to 09/2022

Team Member

TIM HORTON'S – London, ON

• Contributed to team success by completing jobs quickly and accurately.

• Consistently provided friendly guest service and heartfelt hospitality.

• Maintained high standards of customer service during high-volume fast-paced operations.

• Demonstrated integrity and honesty while interacting with guests, team members and managers.

• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Medical Office Receptionist

DERMEFFECT – London, ON

• Pulled charts and prepared for nurse and doctor assessment.

• Maintained patient databases and updated information in alignment with HIPAA protocols.

• Managed master calendar and scheduled appointments for providers based on optimal patien clinician availability.

• Welcomed 50-70 patients and visitors per day via telephone and in person.

• Used PS SUITE EMR to schedule appointments for doctor visits and procedures.

• Supported office staff and operational requirements with administrative tasks. EDUCATION

Expected in 02/2023 Bachelor of Science: PERSONAL SUPPORT WORKER TRIOS COLLEGE - London, ON

01/2022 Bachelor of Science: NURSING

VAN YUZUNCU YIL UNIVERSITY - VAN, TURKEY

ADDITIONAL INFORMATION

Nursing student(internship) Oct 2018- Nov 2021

Dursun Odabas Hospital (Van, Turkey)

• Strong ability to collaborate with registered nurses, nursing supervisors and positions to ensure every patient receives quality care

• Arranged medical equipment and administered medical procedures while maintaining high-level patient care and service

• Delivered support with activities of daily living (ADLs) and personal hygiene daily to 5+ terminally ill patients

Health Care Provider (Volunteering) june2021-Sep 2021 Senior Community Hospital (Van, Turkey)

• Greeted visitors

• Organized files in the front office

• Tracked patient meals in their records

Certifications

• First Aid (Level C),CPR/AED(Level C), Basic Life Support(HCP) RED CROSS– 2022

• G2 Driving License ONTARIO/2022



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