Shabeena Ali

Property Manager/Key Training Professional

Newark, CA 94560

adu0c3@r.postjobfree.com

510-***-****

Managing "A" Property and or Properties, Training New Hires and coaching Veterans. Reporting Directly to District Manager.

Authorized to work in the US for any employer

Work Experience

Property Manager/Key Training Professional

Public Storage - Newark, CA

August 2014 to Present

Purpose of the Position:

• Provide Overall guidance for Training activities throughout the assigned district. Enhance high levels of performance by providing training and development, for both new and experienced Relief and Property Managers.

• Ensure the success of Relief and Property Managers by facilitating the Introductory, Intermediate, and Expert levels of the Public Storage Property Manager competency-based blended training program in a consistent and standardized Manner.

Job Accountabilities:

Major Functions and Responsibilities: Ensure that Relief and Property Managers are properly trained and have the necessary resources to do their Job.

• Effectively utilizing resources provided by the Learning and Development department for trainees for their personal and professional development. d

• Facilitating the new Team Member Training, including monitoring measures of field training competencies (Knowledge check)

• Providing Feedback from New team members to ensure program and training effectiveness

• Maintaining consistency in program delivery for all trainees. Ensure that Key Field Operations initiatives are properly supported with training by:

• Providing recommendations for trainee development and Opportunities

• Acting as a district training resource for the new team member after completion of formal training period.

Front office Agent

Fairfield Inn and Suites - Hayward, CA

September 2012 to June 2013

Knowledge of Commonly used Concept practices and procedures within collections. Develop new concept and technique to improve effectiveness. Provides guidance and acts authoritative source to others within the same skill set. Checking guest in and checking them out along with making reservation over the phone Manually posting charges, posting exempt forms and using third party authorizations for the room. Making sure that the meeting rooms are ready and available for the next group, rerouting group charges to one room.

Ability to encompass proficiency in the skills, internal procedures, and policies needed to ensure effective execution of assigned task

Administrative Assistant

Jani-King - Hayward, CA

May 2009 to June 2012

Receive and file incoming letters and documents

Supply and Manage Office equipment's, Machines or Properties to Office and Manufacturers. Schedule Meetings

Welcome and Receive Visitors relating to work

Manage Administrative Department; maintain a safe and secure environment. Develop and maintain good working relationship with all relevant local government al Bureaus, agencies and authorities.

Maintain Office Efficiency, plan and implement office system, layouts and equipment procurement.

Ensure rules and procedures in place regarding work hours, lunch, office closure, and communications about security.

Create, control and monitor all administrative requirements of other departments Follow up on open claims when necessary to ensure timely completion of work orders. Project Coordinator

THE HOME DEPOT - Hayward, CA

April 2005 to January 2009

Working with contractors on work orders as necessary. Assists in coordinating schedules for customer purchases and deliveries. Coordinates with clients schedules and deadlines on all deliverables Responsible for claims insurance processing, assignment; coordinate with other departments for resolution as needed.

Assists in monitoring teams progress and coordinates client support efforts Responds to customer service calls and assists in ensuring installations are effectively and efficiently managed under proper supervisions.

Provides administrative/clerical support to in-house contractors and project mangers Assists in preparing progress and planning documentation when necessary Attends all client and staff meetings pertaining to project, maintaining case file records, Managed projects in Finish and Unpaid status with open work orders Host arrival and departure meetings

FAIRFIELD INN & SUITES - Hayward, CA

September 2001 to February 2005

Hayward, CA

Front Office

Reply to customer email queries in a professional and timely manner. Recognized for outstanding organizational skills, creative programming, public speaking and presentation expertise and the ability to consistently exceed patients expectation Host arrival and departure meetings for guests with a strong desire to provide clients with the best possible holiday experience

Doing In house sales for the company and bringing in customers as a Group delegates. Provide valid explanations to customers with regard to suspensions/cancellations and reason codes. Sent invoices, explained billing procedures and reviewed overdue accounts Provide excellent customer care to internal and external callers on every call placed or received. Thoroughly and efficiently gather customer information. Education

Diploma in Medical Insurance Billing/Coding

BRYMAN COLLEGE - Hayward, CA

September 2000 to January 2001

EL CAMINO HIGH SCHOOL - South San Francisco, CA

January 1997 to June 2000

Skills

• Property Management

• Office Administration

• Project Coordination

Languages

• Hindi - Expert

Awards

Circle of Excellence

January 2018

• Connecting to Customers

• Delivering Outstanding sales and collection Metrics

• Excelling in Operational Excellence

• A Leader amongst their Peers

• Significantly Impacting the District's Performance Elite Circle of Excellence

January 2021

Public Storage has always recognized Success is dependent on the performance of Property Managers, being front-line Individuals that comprise the Public persona of the company to guide customers. Elite Circle of Excellence is to recognize property manager's who achiever particular operational success

• Property ranked in the top one or two tiers all year

• Property cannot receive unsatisfactory property audits

• Property Manager must be in place all year

• Significance of the property (size, revenue, relative, complexity)

• Property administration must be exemplary (safety, PPR, compliance, customer service) Elite Status:

• Receives Commemorative sterling silver lapel pin with an inset ruby

• $2000 award bonus

• Orange Polo

• Customized Plaque.

Additional Information

SKILLS:

Proficient Computer Skills, Customer Service, Medical Terminology, Billing and Coding, Sales, Interpersonal Skills, High Self-Initiative, Performance, Giving Feedback, Project Coordinator.

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