Certified Phlebotomist Service Representative

El Centro, CA ***** 760-***-**** ****************@*****.***

CORTNEY RODRIGUES

Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. PROFESSIONAL

SUMMARY

SKILLS ● Direct Patient Care

● Specimen Collection

● Aseptic Techniques

● Fluid and Tissue Disposal

Vacuum Tube and Syringe

Use

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Equipment and

Instrument Sterilizatoin

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Sample and Form

Matching

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● Butterfly Venipuncture

● Safe Needle Disposal

Blood Draw and Sample

Collection

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● Customer Service

PHLEBOTOMIST 02/2022 to Current

Inland Valley Medical Center, Temecula, CA

DELIVERY DRIVER 07/2021 to 02/2022

Uber Eats

CUSTOMER SERVICE REPRESENTATIVE 01/2019 to 11/2021 Family Dollar, El Centro, CA

WORK HISTORY

Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

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● Centrifuged blood samples as outlined in clinical protocols.

● Followed physician orders to correctly administer therapeutic phlebotomy.

● Monitored patients for reactions and verified sample quality. Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.

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● Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.

● Completed on-time deliveries by choosing best and most efficient routes.

● Assisted warehouse staff with tasks during downtime.

● Operated vehicle safely in highly congested areas with no traffic violations. Communicated customer complaints, requests and feedback to company management for swift resolution.

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● Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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● Answered product and service questions, suggesting other offerings to attract potential TEAM MEMBER 01/2018 to 04/2018

SUBWAY®Restaurants, El Centro, CA

KITCHEN ASSOCIATE 07/2016 to 05/2017

El Centro Regional Medical Center, El Centro, CA

CASHIER 06/2013 to 08/2013

Walmart, El Centro, CA

CASHIER 09/2012 to 11/2012

Wal-Mart Neighborhood Market, La Mesa, CA

CASHIER 11/2010 to 12/2010

Hickory Farms, Temecula, CA

customers.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

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● Recommended products to customers, thoroughly explaining details.

● Offered advice and assistance to customers, paying attention to special needs or wants.

● Pursued learning opportunities to advance knowledge and take on leadership position.

● Contributed to team success by completing jobs quickly and accurately.

● Learned all required tasks quickly to maximize performance. Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.

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● Kept work areas clean, organized and safe to promote efficiency and team safety.

● Resolved issues quickly to maintain productivity goals.

● Maintained productive, efficient approach to all tasks. Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.

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● Maintained clean, trash-free workspaces to maximize productivity and safety. Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

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● Plated hot meals and salads in aesthetically pleasing arrangements. Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

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● Sanitized dining ware and kitchen equipment according to health code standards. Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

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● Used manual or electric appliances to clean, peel, slice and trim foods.

● Answered questions about store policies and addressed customer concerns.

● Helped customers complete purchases, locate items and join reward programs.

● Mentored new team members on sales software system operation.

● Answered questions about store policies and addressed customer concerns.

● Helped customers complete purchases, locate items and join reward programs.

● Collected and authorized payments of guests.

● Welcomed customers and helped determine their needs.

● Stocked, tagged and displayed merchandise as required.

● Answered questions about store policies and addressed customer concerns.

● Helped customers complete purchases, locate items and join reward programs.

● Collected and authorized payments of guests.

● Welcomed customers and helped determine their needs.

● Greeted customers entering store and responded promptly to customer needs.

● Restocked and organized merchandise in front lanes. Central Union Adult School, El Centro, CA

CPT 1, Phlebotomy, 02/2022

Southwest High School, El Centro, CA

Diploma, 06/2009

Imperial Valley College, Imperial, CA

Nursing, 2009

EDUCATION

CERTIFICATIONS ● CPT-1

● Basic life support certified

● NHA certificate of completion

● Law enforcement certificate 2009

● IVROP culinary arts certificate 2009

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