Sandra Twisdale

Customer Service Representative, Data Processing,

Roanoke Rapids, NC 27870

adu09v@r.postjobfree.com

252-***-****

Authorized to work in the US for any employer

Work Experience

Processing Assistant III

Halifax County Health Department - Halifax County, NC December 1991 to January 2017

Home Health and Hospice Department - 25 years: Performed duties in 2 positions. Billing, and Clerical. Answered phone; route calls; chart audits, transcription, patient contact, classes on line and workshops. Billed insurance and Medicare for services provided to patients. Health Department - 2 years - Switchboard/Appointments/Receptionist Processed Birth and Death Certificates; statistics; Other duties as assigned. Constant use of State Computer Systems and many payor source systems.

Eligibility Specialist III

Halifax County Department of Social Services

April 1986 to November 1990

Accepted and processed applications for initial and ongoing Social Service Benefits. My duties were done by interviewing clients, requesting information required to complete application, matching qualifying information to eligibility requirements. Making sure that information provided by client was correct. This was done by searching internet, making phone calls, sending letters and making home visits. If client was found ineligible for benefits be able to explain to them why, along with their rights and responsibilities to them. Answering questions they may have. Also, received and processed reports of fraud and following thru by investigating the element of eligibility that may be in question. Provide information to the public about services offered. Attending work shops to update eligibility information and changes.

Education

Associates in Busines Administration

Halifax Community College

September 2000 to May 2003

Skills

• Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude

• Statistics

• Business Management

• Hospice Care

• Case Management

• Documentation review

• Multi-line phone systems

• Medical records

• Medical Billing

• Accounts Receivable

• Administrative Experience

• Medical Terminology

• Transcription

• Sales

• Insurance Verification

• Clerical Experience

• Phone etiquette

• HIPAA

• Medicare

Certifications and Licenses

North Carolina Notary Public

February 2017 to February 2022

Notary Public - Sign and seal documents as requested. As a witness to others signing their documents. Documents may include but are not limited to car titles, wills, Power of Attorney, I Notarized mostly Living Wills and Health Care Power of Attorneys at last place of employment. Additional Information

Opened Part Time Concession Business in 2006 - 2012 - Mojos Cakes N Stuff, LLC. Managed Business: Searched for events; using statistics and other factors to determine profitability. Developed relationships with Vendor Co-Ordinators to ensure successful events. Marketed business by writing letters, making phone calls and advertising. Made sure supplies and workers were sufficient to have a successful events. Reason for closure. LIfe changes.

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