Parts and Service specialist

Location:

Warrenton, VA

Salary:

90k-100k

Posted:

January 30, 2023

Contact this candidate

Resume:

Troy L. Williams

**** ******* ****

Warrenton, VA 20187

Home: 540-***-**** Cell: 540-***-****

Email: ************@*****.***

Objective: A long-term position within a secure company, in an environment which promotes personal and professional growth and development.

Experience:

07/22 – Present All Road Equipment Company, Bealeton, VA – Service Manager / Dealership for Komatsu Earth Moving Equipment

Managing a facility of 4 on site technicians as well as managing dispatching and monitoring progress of 6 off site road technicians. Maintaining expert customer service and communications as well as managing profit and loss statements.

06/19 – 07/22 Reyes Holdings, Manassas, VA - Parts Manager / Eastern Region, Engine Remote Diagnostic Liaison

Manage all aspects of the Parts Department but not limited to; maintain parts and tire inventory, provide support for shop technicians parts needs and provide support for the northeast region remote engine diagnostics.

11/11 – 05/19 Truck Enterprises, Manassas, VA – Service Manager Manage all aspects for the Service Department but not limited to; hiring and training technicians, budgeting and maintaining profitability, managing repairs and workflow, and maintaining a high regard for customer service and retention.

03/11 – 11/11 Jerry Brothers Industries, Richmond, VA – Virginia Territory Manager Maintain a Sales Territory of the entire state of Virginia. Increase customer base while achieving profitability, managing files, sales reports and fielding customer issues. 05/07 – 03/11 Hillwood Sales, Gainesville, VA - Service and Parts Manager Maintain parts inventory and custom orders while maintaining profitability. Manage workflow for the Service Department as well as managing a staff of seven employees. Schedule and maintain routine maintenance and repairs. Manage truck fleet and lot equipment (forklifts, road tractor and trailers). 09/04 - 05/07 KAZ Automotive, Stafford, VA - Service Manager Manage all aspects of retail automotive repair shop to include customer service and scheduling. Managed a staff of 13 employees.

07/00 - 09/04 Precision Certipro - Territory Sales Manager Maintained a sales territory, customer inventory levels and training for new products. Responsible for accounts receivable collections. Managed fleet vehicles routine scheduled maintenance and repair. 10/95 - 07/00 American Tire Distributors - Territory Sales Manager Wholesale Tire Distribution Representative. Territory responsibilities included 1,500 customers in tri- state area. Responsible for account receivable collections. Education:

December 2017 CUMMINS Warranty Decision Maker Training March 2016 ISUZU Warranty Decision Maker Training

January 2014 NADA Service Manager Training

July 2013 KENWORTH Warranty Decision Maker Training June 1988 Brentsville High School, Nokesville, VA

- Diploma

- President - Future Farmers of America

Skills:

● Work well as a team member or independently

● Recognized for long hours, commitment to customers and attention to detail

● Resourceful, energetic, competent, multi-task and results oriented

● Able to identify problem areas and take action to resolve issues

● Able to designate responsibility to others and ensure that tasks are completed References

Bob Gordon – Former GM at Truck Enterprises