Unarmed Security Service Representative
Resume:
C
Shalonda
Coles
**********@*****.***
Princess Anne, United
States 21853
SUMMARY
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SKILLS
Credit Card Payment Processing
Customer Account Management
Creative Problem Solving
Building Customer Trust and Loyalty
Call Documentation
Understanding Customer Needs
First Aid and CPR Certified
CCTV Surveillance
Crime Prevention Methods
Interior and Exterior Patrol
Ambulance Transport
Respiratory Care Assessment
Field Patient Assessments
Attention to Detail
Communication Equipment Operation
Vital Sign Assessment
Basic Trauma Life Support
EXPERIENCE
Customer Service Representative
Arise Platform Sep 2021 to Current
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Upheld quality control policies and procedures to increase customer satisfaction. Unarmed Security Officer
Allied Universal Security Services Mar 2018 to May 2023 Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
Communicated with supervisors regarding unusual activity or issues observed among inmates.
Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities. Investigated reported incidents to protect company assets. Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
Patrolled crowds during events to preserve order and promote security. Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Emergency Medical Technician
LifeStar EMS Mar 2010 to Aug 2019
Evaluated patients at accident scenes to screen, assess and treat significant injuries. Performed CPR and used cardiac defibrillator to revive patients in cardiac arrest or arrythmia.
Transported patients from accident scenes to hospitals in emergency vehicles. Reviewed inventory levels prior to shift and restocked ambulance to prepare for service. Monitored patients from scene to hospital transfer while conducting in-transit care. Operated emergency vehicles with caution to keep patients, public and first responders safe.
Assessed emergency situations and prioritized medical care for patients. Assessed patient condition to administer first-aid treatment or advanced level life support.
Documented calls in reports detailing incident type and course of treatment. Communicated with dispatchers and hospital personnel to arrange logistics for patient transport.
EDUCATION AND TRAINING
High School Diploma
Friendly High School Jun 1998
Fort Washington, MD
Some College (No Degree)
University of The District of Columbia
Washington, DC
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