Adolfo Henriquez Calcano

*** ****** **, *** ****** Township, New Jersey, 08234.

Mobile• 201-***-****

http://adu08n@r.postjobfree.com

http://www.linkedin.com/in/adolfo-henriquez

Professional Summary

Service oriented Banquet Manager with more than 15 years of customer service experience in fast- paced, high volume environment. Proven track record of providing consistent successful results and customer satisfaction in professionally demanding situations. Goal-oriented, passionate and motivated to always deliver hundred percent effort. Lead the banquet team food and beverage operation for all fundraising galas, black-tie events, corporate, pharmaceutical, continuing education, entertainment and sporting events, weddings, trade shows and social events. Seasoned leader and team builder with strong communication skills, making sound decisions, dedicated to team members with attention to cultural sensitivity and human factors. Independent thinker, self-motivated with broad understanding and knowledge of the overall revenue and financial goals of the company.

Core Technologies

Applications:

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook,) Salesforce, Delphi FDC, UltiPro, Zoom Video Communications, Cisco WebEx, Skype

Experience Highlights

Banquet Manager (2021 – 2022) The Heldrich Hotel & Conference Center New Brunswick, New Jersey

●Lead a banquet team of 35 in a Local 6 union managed property

●Lead conference dining restaurant breakfast, lunch and dinner operation in an IACC Certified Executive Conference Center

●Generated weekly banquet and restaurant staff schedule

●Approved payroll reports, procedures and employee hours

●Implemented innovative staff management strategies considering union rules and regulations resulting in improved department performance

●Created banquet operational standard procedures

●Conducted monthly department meetings and food and beverage trainings

●Provided employee coaching and counseling

●Conducted hiring and interviewing process for full time and on-call positions

●Maintained monthly inspection of banquet liquor, linen, plates and glasses inventories

●Managed expense reports and banquet labor forecast

●Ensured company standards are followed to achieve highest guest satisfaction

Banquet Manager (2017 – 2020) Doubletree By Hilton, Newark, New Jersey

●Lead the execution of corporate and social events

●Approved banquet staff schedule

●Administered payroll reports and procedures

●Implemented innovative staff management strategies resulting in improved department performance

●Created food and beverage service standard operational procedures

●Conducted monthly department meetings

●Conducted monthly inspection of banquet equipment, meeting space including functionality of lights and HVAC systems

●Managed expense report and banquet labor forecast

●Ensured company standards are followed to achieve highest guest satisfaction

●Provided technical and operational trainings and performance evaluation of staff members

Assistant Banquet Manager (2014 – 2017) Doubletree By Hilton, Newark, New Jersey

●Assisted the operational management team, supervised the execution of corporate and social events

●Managed banquet equipment and linen inventory

●Supervised banquet staff schedule

●Conducted monthly inspection of banquet equipment, meeting space including functionality of lights and HVAC systems

●Managed liquor inventory and orders

●Generated worksheets such as expense report, equipment requisition and banquet staff sign in sheets

●Ensured company standards are followed to achieve highest guest satisfaction

●Provided technical and operational trainings and performance evaluation of staff members

Lead Banquet Captain (2010 – 2013) Sheraton Hotel, SA, Dominican Republic

●Supervised banquet staff and food and beverage event operation in a luxury ocean front hotel

●Managed banquet staff schedule

●Ensured standard food and beverage operational procedures are followed

●Tended to guest request and complains

Airport Operation Agent (2006 – 2009) Servair, (JetBlue/Air Europe)Dominican Republic

●Assisted completing the registration process of customers traveling with JetBlue Airway and Air Europa

●Ensured timely arrival to the assigned arrival and departure airport locations

IT Technician (2003 – 2006) Rojas Data Institute, Dominican Republic

Orchestrated IT and phone support services including maintenance, upgrades, and installations for data centers

Maintained accurate documentation of all processes

ADDITIONAL EMPLOYMENT

Sales Agent, Hilton Hotel/Parcos, Santo Domingo, Dominican Republic

Telemarketer, RX Pharmacy, Santo Domingo, Dominican Republic

Promotional Sales Agent, Natural Learning Corporation, Santo Domingo, Dominican Republic

Education and Credentials

International Business Management Institute – Berlin, Germany - 2021

Certification of Essential Management Skills

Certification of Problem Solving Skills

Industrial & Organizational Psychology (2006 − 2008)

Uni-Caribe (Universidad del Caribe), Dominican Republic

IT Technician (2005 − 2008)

Technological Institute of the Americas, Santo Domingo, Dominican Republic

Professional Development

Coursework: Electricity, HR Coordinator at INFOTEP (Instituto Nacional de Formación Técnico Profesional), Dominican Republic

Coursework: Fundamentals of English at APEC

Coursework: Secondary English at Colegio Domínico-Americano

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